2nd Line Desktop Support Engineer

2nd Line Desktop Support Engineer

Victoria, London – Fully Onsite

Up to £40,000

Chapman Tate Associates are excited to be supporting a global technology leader in their search for a
2nd Line Desktop Support Engineer
to join their onsite team in Victoria. If you thrive in a hands-on IT environment and enjoy solving technical challenges while working closely with users, this could be a great next step for you.

What you\’ll be doing

You\’ll be the go-to person for technical support across the organisation—providing high-quality assistance, troubleshooting issues, and ensuring colleagues have what they need to stay productive. This includes:

• Delivering a first-class service to internal customers and representing Infosys\’ values in everything you do.
• Supporting users with product training, technical knowledge, and guidance.
• Diagnosing and resolving issues across Infosys products quickly and effectively.
• Managing support tickets: logging, tracking, prioritising, and escalating when needed.
• Spotting patterns in recurring issues and creating documentation to help prevent them.
• Keeping both customers and management updated on ongoing cases.
• Suggesting improvements to processes, systems, documentation, and training.
• Tapping into internal resources—updates, drivers, FAQs, knowledge bases—to support problem-solving.
• Working closely with other teams to help shape and deliver support solutions.
• Assisting with testing new tools and products to ensure they\’re ready for operational use.

What you\’ll bring

• Strong IT literacy, especially across Microsoft applications, installations, databases, and internet protocols.
• Solid understanding of general computing terminology and functionality.
• Ability to juggle multiple tasks while staying calm, positive, and focused.
• Confident phone manner and strong follow-up skills.
• A proactive mindset with a willingness to take ownership of tasks and projects.
• Excellent relationship-building skills and a collaborative approach.
• Clear, confident written and verbal communication.
• A genuine customer-focused attitude.

Nice to have

• A technical trade school qualification (2–4 years) or an engineering degree.
• Training/experience in electrical, mechanical, software, or similar technical fields.