ICT Desktop Support Engineer

Are you ready to charter your own career? The runway to success in global aviation begins here. Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company? We are looking for an ICT Desktop Support Engineer in the UK, who has several years of experience in a similar role, thrives in a fast-paced environment and wants to learn and grow with the global Chapman Freeborn Airchartering team.

Purpose of the Role

• To assist the Head of ICT and the ICT Support Supervisor in ensuring that an effective ICT service is provided globally by supporting all users and maintaining a healthy IT system.
• To propose and implement improvements to the ICT infrastructure worldwide.
• Provide technical support to all users of the company’s ICT system worldwide to address queries, resolve network, hardware system and/or software issues on-site, via phone, remote-session or email.
• Keep documentation of all support activities in the Ticketing System and pro-actively pick, solve and close tickets in the system.
• Work with end users to troubleshoot network, hardware and software issues.
• Set up and test notebooks, desktops and computer peripherals.
• Provide training on effective use of hardware and software for new and existing users of the company’s ICT system landscape.
• Support and expand our office network infrastructure.
• Maintain and monitor critical business ICT resources.
• Identify and propose ICT process improvements within the Chapman Freeborn group to ensure optimum use of ICT systems.
• Deal with queries and issues arising from use of all hand-held devices.
• Assess functional needs to determine specifications for purchases of software and hardware.
• Recommend and/or perform upgrades on systems to ensure longevity.
• Carry out maintenance as required for Desktop systems hardware used in the company.
• Assist in maintaining LAN/WAN records and, as appropriate, telephone systems cable.
• Be aware of and comply with the company policies.
• Keep up to date with industry changes, procedures and requirements relating to job role.
• Participate in a rotating 24/7 out of hours duty rota within the ICT team.

Qualities We Look For

• At least 1 - 2 years of experience in the field or in a related area.
• Experience of supporting business IT in a medium-sized network.
• Supporting Windows 10/11 workstations.
• Strong documentation skills and attention to detail.
• Excellent interpersonal skills and an ability to communicate.
• CompTIA A+ or CompTIA Network+ Certified.

What’s In It For You

• Opportunity to join a global company and be part of a diverse international team.
• Unlimited access to thousands of courses on LinkedIn Learning platform.

With almost 50 years of experience, the Chapman Freeborn group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business. Whether it’s arranging the delivery of oil equipment to a remote location, organizing flights for a professional sports team, or booking private jets to an island resort, the sky’s the limit when it comes to the charter business. Chapman Freeborn is a family member of Avia Solutions Group, a leading global aerospace services group with almost 100 offices and production stations providing aviation services and solutions worldwide. Avia Solutions Group unites a team of more than 7000 professionals, providing state-of-the-art solutions to the aviation industry and beyond. Chapman Freeborn aims to promote equality, diversity, fairness and respect for future and current staff at all levels of the organization. We aim to provide equal opportunities in all aspects of employment and to ensure that the talent and skills of all individuals are maximized.