Patient Co-Ordinator in Leeds

An exciting opportunity has become available at Chapeltown Family Surgery. We are looking to recruit a motivated, enthusiastic person to join our small office team.

We are looking to recruit for the following hours:

• Monday 12 - 6 pm
• Thursday 12 - 6 pm
• Friday 8.30 - 2.30 pm

PLEASE NOTE THIS VACANCY IS NOT A SHORT TERM OPPORTUNITY.

Main duties of the job:

• Deal with all enquiries efficiently and courteously.
• Explain procedures and make new and follow-up appointments by booking, cancelling and rearranging appointments.
• Answering phones in a timely manner.
• Processing telephone/in person requests for appointments and visits and ensuring callers are directed to the appropriate healthcare professional.
• Opening post and allocating documents as per practice protocols and processes.
• Dealing with prescriptions requests within the timeframe standard set.
• Liaising with local hospitals, pharmacies and other health care professionals as required.
• Take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Daily management of tasks and patient notes.
• Chaperoning patients as and when required.
• Safely handling/processing samples received from patients following practice protocols.
• Attending mandatory training sessions.
• Accept payment and issue receipts for relevant charges for private (non General Medical Services) services.
• Registering new patients within the timeframe standard set.
• Maintaining patient records up to date mainly contact numbers and address within timeframe as prescribed by the practices policy.
• Cover reception front of house namely checking in patients for clinics and dealing with any requests whilst adopting relevant triaging protocol.
• Dealing with any queries from clinicians in a timely manner.
• Attending team meetings.
• Any other duties considered appropriate to the role.

About us:

The Chapeltown Family Surgery has been serving the people of Chapeltown and Harehills for the last 40 years. We are closely engaged with the local community. We are a small team and work together to achieve a friendly and efficient practice.

Job responsibilities:

The Patient Co-Ordinator is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of personal information and assisting patients as required.

Additional duties will include:

• Maintain and monitor practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, dealing with the caller's request appropriately.
• Signpost patients to the correct service.
• Initiating contact with and responding to requests from patients, team members and external agencies.
• Data entry of new and temporary registrations and relevant patient information as requested.
• Input data as necessary onto patients' healthcare records.
• Direct requests for information to relevant team members i.e. SAR, DVLA forms, insurance/solicitors letters.
• Manage all queries as necessary in an efficient manner.
• Carry out system searches as requested.
• Support all clinical staff with general tasks as required.
• Photocopy documentation as required.
• Maintain a clean, tidy and effective working area.
• Monitor and maintain the reception area and notice boards.

Person Specification:

Experience:

• Experience of working in an admin/secretary role.
• Experience of working for the NHS.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.