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- Tasks: Engage with patients, manage appointments, and support their healthcare needs.
- Company: Join Oakwood Lane Medical Practice, a thriving hub serving over 14,000 patients.
- Benefits: Flexible hours, supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working in a dynamic healthcare setting.
- Qualifications: GCSEs in English and Maths; customer service experience preferred but not essential.
- Other info: Informal chats welcome before applying; part-time and full-time roles available.
Join to apply for the Receptionist / Care Navigator (General Practice) role at Oakwood Lane Medical Practice.
If you get a buzz from talking with people, understanding their situation and helping them get the support they need, then this is the role for you. Our reception team are the first people to meet patients and visitors to the practice. The world of the NHS and general practice has changed so much in recent times and the reception team has the skills and knowledge to guide patients to the right appointment with the right person at the right time. They also work alongside our GPs in our Hub, triaging the daily demand for appointments.
The Reception team support our patients to help them understand how to request prescriptions, learn to work with apps and digital access and how to find the right services when they need them. They offer support when patients may be worried or anxious and always try their hardest to find the best option available.
Main duties of the job:- Effective communication - Able to communicate effectively and empathetically with a diverse patient population
- Computer literacy - Able to work with computer systems and extract the relevant information
- Organisation - Able to organise, schedule and allocate work to meet deadlines
- Teamwork and interpersonal skills - Able to integrate into a multi-disciplinary team
- Problem solving - Able to solve problems using own initiative
- Diligence - Able to remain focused, identify errors and correct them
- Completer / Finisher - Able to get the job done
- Able to work independently
The successful candidate(s) must be able to work on at least either a Monday or a Friday as part of their contracted shift pattern.
We are looking for staff to join our well-established Reception team. There is a mix of long-serving staff and newer colleagues who together offer lots of experience and enthusiasm. They have a strong team identity and really support each other throughout the working week. They are led by a Reception Supervisor and our Patient Services Manager.
We are a thriving practice with 14,000+ patients. You will be supported by a fantastic team including an experienced practice manager, operations manager, a patient services manager, 5 partners, 5 salaried and 1 retainer GPs, a strong and skilled nursing team, pharmacy team and mental health team, and experienced frontline administrative staff.
Salary: £11.44 to £13 an hour depending on experienceContract: Permanent
Working pattern: Full-time, Part-time
Successful candidates will meet patients at the Reception front desk or over the telephone and will deal with whatever their needs may be - whether that is finding the right appointment, resolving a medication query or helping to find other services or support. There is also an element of administrative work as the team follows up test results or supports clinicians with tasks throughout the day. The reception team also works in our Appointment Hub, supporting the triage of requests for GP appointments. Our Reception team also processes all requests for repeat prescriptions each day.
Experience of working with patients and with SystmOne (clinical system) would be an advantage but is not essential. If you have experience working with the public and operating information systems, this experience is valuable and we would encourage you to apply.
We are fairly flexible with regards to hours and welcome applications from those looking for both full-time and part-time hours. We will work with the best candidate(s) to agree on the right working patterns but we do require either Monday or Friday to be part of the regular week along with a usual start time of 8:00 am.
We welcome anyone wanting an informal conversation or visit to explore this opportunity before committing to an application.
Qualifications Essential:- GCSE grade A to C in English and Maths
- Experience working in a customer service role.
- Effective communication - Able to communicate effectively with a diverse patient population
- Empathy & understanding - Able to appreciate how people are feeling and respond appropriately.
- Computer literacy - Able to work with computer systems and extract the relevant information
- Organisation - Able to organise, schedule and allocate work to meet deadlines
- Teamwork and interpersonal skills - Able to integrate into a multi-disciplinary team
- Problem solving - Able to solve problems using own initiative
- Diligence - Able to remain focused, identify errors and correct them
- Completer / Finisher - Able to get the job done
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist / Care Navigator (General Practice) employer: Chapeloak
Contact Detail:
Chapeloak Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Care Navigator (General Practice)
✨Tip Number 1
Familiarise yourself with the NHS and general practice environment. Understanding how the system works and the common challenges faced by patients will help you communicate effectively and empathetically during your interactions.
✨Tip Number 2
Brush up on your computer skills, especially if you're not familiar with SystmOne or similar clinical systems. Being comfortable with technology will allow you to navigate patient records and appointment systems efficiently.
✨Tip Number 3
Practice your problem-solving skills in real-life scenarios. Think of examples where you've successfully resolved issues for customers or clients, as this will demonstrate your ability to handle the diverse needs of patients.
✨Tip Number 4
Consider reaching out to current or former staff at Oakwood Lane Medical Practice for insights about the team dynamics and work culture. This can give you a better understanding of what they value in a candidate and help you tailor your approach.
We think you need these skills to ace Receptionist / Care Navigator (General Practice)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills that align with the job description, such as effective communication and computer literacy. Use specific examples to demonstrate your abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your understanding of the role. Mention your ability to work in a team and your problem-solving skills, as these are crucial for the position.
Highlight Relevant Experience: If you have experience working with patients or using clinical systems like SystmOne, be sure to mention this. Even if you don't have direct experience, relate any customer service roles to the skills required for this position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a receptionist role.
How to prepare for a job interview at Chapeloak
✨Showcase Your Communication Skills
As a Receptionist / Care Navigator, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and empathetically. You might be asked to role-play a scenario where you help a patient, so think about how you would approach this.
✨Familiarise Yourself with NHS Practices
Understanding the NHS and general practice is crucial for this role. Research common procedures, appointment systems, and patient services. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Highlight Your Problem-Solving Abilities
The role requires quick thinking and problem-solving skills. Prepare examples from your past experiences where you successfully resolved issues or helped someone in need. This will show that you can handle the demands of the job effectively.
✨Demonstrate Teamwork and Diligence
Since you'll be working in a multi-disciplinary team, it's important to convey your ability to collaborate. Share experiences where you worked well with others and how you ensured tasks were completed accurately and on time.
