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- Tasks: Support the service department and provide top-notch customer experiences.
- Company: Join Chapelhouse, a leading motor retailing group with a strong reputation.
- Benefits: Enjoy up to 34 days' leave, bonuses, discounts, and career growth.
- Why this job: Be part of an award-winning team and make a real impact.
- Qualifications: Experience in the motor trade and strong communication skills required.
- Other info: Dynamic work environment with opportunities for personal and professional development.
The predicted salary is between 38500 - 38500 £ per year.
Chapelhouse is a leading motor retailing group that has been in business for 35 years, with 10 branches across the North West specialising in MG, Suzuki and our new brands Omoda and Jaecoo. This year we have been shortlisted for 'Employer of the Year', 'Customer Care Award' and 'Diversity, Equality and Inclusion Award' by the Motor Trader Awards and we are now looking for an enthusiastic Service Advisor to join our team.
As a company we offer a wide range of industry-leading benefits for our dedicated staff to ensure they have a good work-life balance and are well rewarded for their hard work.
What We Offer- Up to 34 days' annual leave
- Bonus opportunities & employee discounts
- Full training, development & career progression
- Opportunity to grow within an expanding motor group
- Support the service department with scheduling and customer updates
- Provide a first-class end-to-end customer experience
- Identify upsell opportunities on accessories and service items
- Ensure all processes are completed accurately and in line with dealership standards
- Strong parts experience within the motor trade
- Previous experience in a dealership service advisor role
- Kerridge system knowledge preferred
- Strong communication and organisational skills
- Ability to work in a fast-paced, customer-focused environment
- Service Advisor: 2 years (required)
- Automotive: 1 year (required)
Right to work in the UK required.
If you're an experienced Parts or Service professional looking to join a growing, forward-thinking motor group, we'd love to hear from you — apply today.
Service Advisor in Wigan employer: Chapelhouse Motor Group
Contact Detail:
Chapelhouse Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Wigan
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Chapelhouse MG Wigan and understand their values and services. Tailor your answers to show how your experience aligns with their needs, especially in providing that first-class customer experience they’re after.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for Service Advisors and make sure you can confidently discuss your parts experience and how you handle customer interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Chapelhouse team!
We think you need these skills to ace Service Advisor in Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your relevant experience in the motor trade and any specific skills that match what we're looking for, like your knowledge of Kerridge systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to our team at Chapelhouse. Keep it friendly and professional.
Show Off Your Communication Skills: As a Service Advisor, strong communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This will help us see how you'd fit into our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Chapelhouse!
How to prepare for a job interview at Chapelhouse Motor Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor trade, especially around parts and service processes. Familiarise yourself with the Kerridge system if you can, as it’s a big plus for this role.
✨Show Off Your Communication Skills
As a Service Advisor, you'll need to communicate effectively with customers and colleagues. Practice explaining complex ideas simply and clearly, and be ready to demonstrate your strong organisational skills during the interview.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Be ready to discuss how you would handle difficult situations or upsell opportunities, showcasing your experience and problem-solving abilities.
✨Research Chapelhouse
Get to know Chapelhouse and its values. Understanding their commitment to customer care and diversity will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.