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- Tasks: Join our team as a Call Centre Advisor, helping customers with their queries and upselling services.
- Company: We're an award-winning family business in the Northwest, recognised for our exceptional customer care.
- Benefits: Enjoy up to 35 days of paid leave, competitive salary, bonuses, and wellness support.
- Why this job: Be part of a dynamic team with opportunities for growth and uncapped commissions in a supportive environment.
- Qualifications: Excellent communication skills and a passion for customer service; experience in retail or call centres is a plus.
- Other info: Full training provided; perfect for ambitious individuals looking to kickstart their career.
The predicted salary is between 24000 - 36000 £ per year.
Salary: An achievable OTE of up to £30,000 per annum dependent upon experience.
Full Time, Permanent.
Would you like to work for a Company shortlisted for 'Employer of the Year', 'Customer Care Award' and 'Dealer Group of the Year' by the Motor Trader Awards 2022? Well look no further!
Do you have a talent for customer service? Do you have a background in call centre, retail, or motor trade customer service? If your answer is yes to any of these, we would like to hear from you!
We are the fastest growing family business in the Northwest and are looking for ambitious, hardworking people to join our award-winning team. We have an exciting opportunity for an enthusiastic Call Centre Operative to join our established Contact Centre Team in Wigan.
As a company we offer a wide range of industry-leading benefits for our dedicated staff to ensure they have a good work-life balance and are well rewarded for their hard work. These benefits include:
- Up to 35 days of paid leave a year
- Competitive basic salary for all employees
- Bonus payments for many of our roles
- Employee of the Month scheme
- Employee discount savings scheme
- Confidential Wellness Support
- Full training and support for all employees
Role Requirements
The Successful Candidate will be:
- An excellent communicator who can speak clearly and concisely
- Enthusiastic with a good telephone manner
- Able to achieve and exceed set targets and KPIs
- Upselling products and service plan offers to existing customers
- Accurate and attentive to detail
- Able to respond and adapt to the needs of all customers
- Ambitious and eager to earn and relish the opportunity to earn uncapped monthly commissions
- Have good interpersonal skills and the ability to use initiative
- Motor trade experience is an advantage but not essential
- Previous experience in a customer service role
- Strong team player
If you like the sound of working for us and think you can deliver the skills that we need, don’t hesitate to apply today!
Seniority level: Entry level
Employment type: Full-time
Industries: Retail, Motor Vehicles
Call Centre Advisor employer: Chapelhouse Motor Group
Contact Detail:
Chapelhouse Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Advisor
✨Tip Number 1
Familiarise yourself with the company’s values and recent achievements, especially their awards. This will help you demonstrate your enthusiasm for joining an award-winning team during any interviews or discussions.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. Focus on speaking clearly and concisely, as this is crucial for a Call Centre Advisor role.
✨Tip Number 3
Research common customer service scenarios and prepare responses to potential questions. Being able to showcase your problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Highlight any relevant experience you have in retail or customer service during your conversations. Even if it’s not in the motor trade, showing your ability to upsell and meet targets can be a big plus.
We think you need these skills to ace Call Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in call centres or retail. Use specific examples to demonstrate your communication skills and ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention any awards or recognitions the company has received, and explain why you want to be part of their team.
Highlight Key Skills: In your application, emphasise skills such as attention to detail, adaptability, and your ability to upsell products. These are crucial for the Call Centre Advisor position and will make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Chapelhouse Motor Group
✨Showcase Your Communication Skills
As a Call Centre Advisor, clear and concise communication is key. Practice speaking clearly and confidently about your previous experiences in customer service, highlighting how you effectively resolved customer issues.
✨Demonstrate Enthusiasm
Employers love candidates who are genuinely excited about the role. Show your enthusiasm for the position and the company by researching their values and mentioning what excites you about working with them.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Prepare examples of how you've handled difficult customers or upsold products in the past to demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their training process, team dynamics, or how they measure success in the position to leave a lasting impression.