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- Tasks: Lead the service department, ensuring efficiency and top-notch customer experiences.
- Company: Chapelhouse, a respected motor retailing group with a focus on innovation and inclusivity.
- Benefits: Up to 34 days paid leave, company car, commission, and wellness support.
- Why this job: Join a dynamic team and make a real impact in customer satisfaction and service excellence.
- Qualifications: Experience in motor trade, strong leadership, and excellent communication skills.
- Other info: Exciting career growth opportunities in a supportive and award-winning environment.
The predicted salary is between 38000 - 40000 £ per year.
Location: Southport
Salary: £38,000 - £40,000 a year
Closing date: Friday 17 April 2026
Chapelhouse is a leading motor retailing group that has been in business for 35 years, with 10 branches across the North West specialising in MG, Suzuki and our new brands Omoda and Jaecoo. This year we have been shortlisted for 'Employer of the Year', 'Customer Care Award' and 'Diversity, Equality and Inclusion Award' by the Motor Trader Awards.
We are looking for an enthusiastic and results-driven Service Manager to join our team in Southport. This role is responsible for the efficient and profitable operation of the service department while delivering an excellent customer experience.
What We Offer
- Up to 34 days paid leave per year
- Company car
- Commission
- Employee of the Month scheme (including holidays to the company apartment)
- Company sick pay
- Confidential Wellness Support & Medicash
- Brand and manufacturer training with paid accreditation
- Company pension, employee discount, referral scheme
Key Responsibilities
- Achieve service department budget and customer service targets
- Ensure accurate job costing and invoicing
- Control parts and materials to ensure profitability
- Improve customer satisfaction and retention
- Manage and develop a team of Service Advisors, Technicians, and Parts Advisors
- Work closely with brand partners and meet brand standards
Requirements
- Experience in the retail motor trade
- Strong technical knowledge of a service department
- Excellent communication and customer service skills
- Previous Service Manager or leadership experience
- Knowledge of vehicle and consumer legislation
- Technical or engineering qualifications
- Experience: Motor Trade: 2 years (required)
- Driving Licence (required)
- Right to work in the UK required
We reserve the right to close this vacancy early. If this sounds like the right opportunity for you, we'd love to hear from you - apply today.
Aftersales Manager employer: Chapelhouse Motor Group
Contact Detail:
Chapelhouse Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the lookout for an Aftersales Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Chapelhouse and their brands. Understand their values and what makes them stand out in the industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Service Manager, you'll need to demonstrate excellent customer service abilities. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Chapelhouse team and ready to take on the challenge of managing their service department.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in the retail motor trade and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it engaging and relevant to the job description.
Show Off Your Achievements: Don’t just list your responsibilities; showcase your achievements! Whether it's improving customer satisfaction or hitting budget targets, we want to know how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Chapelhouse Motor Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge of the motor trade. Familiarise yourself with the latest trends in vehicle servicing and customer care. This will not only help you answer questions confidently but also show that you're genuinely interested in the industry.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past. Think about specific challenges you faced and how you motivated your team to achieve targets. This will demonstrate your capability to manage and develop others.
✨Customer Experience is Key
Chapelhouse values excellent customer service, so be ready to discuss how you've improved customer satisfaction in previous roles. Share specific strategies you've implemented and the results they achieved. This will highlight your commitment to delivering an outstanding customer experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're not just interested in the job, but also in how you can contribute to the company's success. Plus, it gives you a chance to assess if this is the right fit for you.