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- Tasks: Lead key client accounts and drive creative projects to success.
- Company: Join a dynamic creative agency with strong brand partnerships.
- Benefits: Competitive salary, growth opportunities, and a collaborative work environment.
- Why this job: Be the driving force behind innovative campaigns for top brands.
- Qualifications: Proven experience in client relations and team leadership.
- Other info: Ideal for those who thrive in a hands-on, independent agency setting.
The predicted salary is between 36000 - 60000 £ per year.
To apply, please write us a cover letter explaining why you think you’d be a great fit for this role and for Chapel. Send this along with your CV to hello@studiochapel.com, with your salary expectations and availability.
At Chapel, we’re proud of the long-standing relationships we’ve built with some of the world’s biggest brands. We’re now looking for an experienced Account Director to lead several of our core client accounts, strengthen those partnerships, and help grow the work in smart, meaningful ways.
This role is perfect for someone who thrives in a smaller, independent agency environment — someone who’s comfortable managing up and down, balancing creativity with commercial thinking, and being truly hands-on when needed.
As Account Director, you’ll be the senior point of contact for 2–3 key client relationships. You’ll champion great work, challenge briefs where needed, and ensure our teams deliver consistently high-quality creative that meets both client objectives and Chapel’s standards.
You’ll work closely with Project Managers, creatives, and senior leadership to make sure accounts are well run, well resourced, and commercially healthy — while always keeping an eye on what’s next.
What You’ll Be Doing- Client Leadership
- Owning and leading 2–3 of Chapel’s core client relationships
- Building trusted, long-term partnerships and spotting opportunities for growth
- Unpicking briefs, asking the right questions, and constructively challenging clients and creatives to get the best possible output
- Identifying new business opportunities within existing accounts and supporting pitches for new clients
- Project & Team Leadership
- Managing the Project Managers on your accounts and ensuring a consistently high standard of delivery
- Making sure projects are properly resourced and running smoothly
- Line managing Project Managers, supporting their development and progression
- Acting as a calm, confident leader for the team — setting direction, delegating effectively, and maintaining balance
- Finance & Commercials
- Owning revenue targets across your accounts
- Overseeing invoicing, cost of sales, utilisation, and overall account health
- Leading weekly budget meetings with Project Managers
- Monitoring performance, sharing insights, and recommending improvements
- Presenting account performance to Senior Leadership
- Supporting PMs with proposals, scopes, and estimates
- Strong client relationship skills — significant experience working with clients in an advertising, design, or marketing agency environment
- Strategic and creative thinking — able to plan at a senior level and confidently guide creative work
- Excellent communication — comfortable leading meetings, presentations, and negotiations
- People leadership — experience managing and developing teams, with a genuine interest in helping others grow
- Commercial confidence — strong attention to detail, solid financial understanding, and awareness of how agencies run day to day
- A good understanding of creative processes across all platforms
- Experience working in a smaller independent agency is a big plus, as is an understanding of wider agency operations and financials.
Account Director (Creative Agency) in London employer: Chapel
Contact Detail:
Chapel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director (Creative Agency) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Account Director role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the agency's recent projects and clients. This will help you demonstrate your understanding of their work and show how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the role at Chapel. Highlight your experience in managing client relationships and leading teams, and don’t forget to showcase your creative thinking.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Chapel.
We think you need these skills to ace Account Director (Creative Agency) in London
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to explain why you’re the perfect fit for the Account Director role at Chapel. Highlight your experience, skills, and what excites you about working with us.
Tailor Your CV: Don’t just send a generic CV! Tailor it to showcase your relevant experience in client relationships and team leadership. We want to see how your background aligns with our needs, so make it count!
Be Clear About Salary Expectations: When you apply, include your salary expectations. This helps us understand if we’re on the same page from the get-go. It’s all about transparency, so don’t hold back!
Send Everything to the Right Place: Make sure to send your cover letter, CV, and any other required info to hello@studiochapel.com. Double-check that everything is attached before hitting send — we can’t wait to hear from you!
How to prepare for a job interview at Chapel
✨Craft a Compelling Cover Letter
Start by writing a cover letter that highlights your experience and why you’re the perfect fit for the Account Director role. Make sure to connect your past achievements with what Chapel is looking for, showcasing your client relationship skills and strategic thinking.
✨Know Your Clients Inside Out
Before the interview, research Chapel’s key clients and their industries. Be prepared to discuss how you would strengthen these relationships and identify growth opportunities. This shows you’re proactive and ready to hit the ground running.
✨Demonstrate Leadership Skills
Be ready to share examples of how you’ve successfully managed teams and projects in the past. Highlight your ability to lead meetings and guide creative work, as well as your approach to developing team members. This will show that you can be the calm, confident leader they need.
✨Showcase Your Commercial Acumen
Brush up on your financial understanding and be prepared to discuss how you’ve managed budgets and revenue targets in previous roles. Being able to talk about account health and performance insights will demonstrate your commercial confidence and attention to detail.
