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- Tasks: Manage client accounts and ensure smooth delivery of print projects from start to finish.
- Company: Chapel Press Ltd, a well-established commercial print business in Stockport.
- Benefits: Competitive salary, company pension, and on-site parking.
- Other info: Opportunity to grow accounts and develop your career in a supportive environment.
- Why this job: Join a dynamic team and build lasting relationships while working in the exciting print industry.
- Qualifications: Experience in commercial print and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Chapel Press Ltd is a long-established commercial print business based in Stockport, delivering high-quality print, campaign support and account management for clients across a wide range of sectors. We provide lithographic print, digital print, large format, print finishing, fulfilment and mailing, promotional merchandise, educational print services, hospitality print services and bookbinding support. We are now looking for an experienced Account Manager to join our team.
Summary
This is an internal office based, client-facing account management role, suited to someone who understands print, enjoys building relationships, and can manage work from enquiry through to delivery. All client interaction is handled via telephone, email and Microsoft Teams, so strong communication skills and the ability to build trust remotely are key. You will be the key point of contact for your customers, ensuring their work is handled accurately, professionally and on time.
Responsibilities
- Manage and develop a portfolio of existing customer accounts
- Handle enquiries, briefs, estimates and job progress updates
- Communicate with clients daily via phone, email + occasionally Teams
- Work closely with pre-press, production, finishing and delivery teams
- Advise customers on print options, materials, formats and timings
- Identify opportunities to grow accounts across our wider services
- Maintain clear, consistent communication throughout each job
- Support the smooth delivery of work from initial enquiry to completion
Requirements
- Experience in commercial print, print management, packaging, signage or a related sector
- Strong customer service and account management skills
- Good understanding of litho, digital and/or large format print
- Confident communicator, particularly over phone and email
- Organised and able to manage multiple live jobs at once
- Proactive and detail-focused approach
Competitive salary (depending on experience), company pension, on-site parking.
Account Manager - Print in Stockport employer: Chapel Press Ltd
Contact Detail:
Chapel Press Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Print in Stockport
✨Tip Number 1
Get to know the company inside out! Research Chapel Press Ltd, their services, and their clients. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with clients mainly via phone and email, make sure you can convey your ideas clearly and confidently. Role-play with a friend or record yourself to improve.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Chapel Press team.
We think you need these skills to ace Account Manager - Print in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects your experience in commercial print and account management. Highlight specific achievements that showcase your skills in managing customer accounts and delivering high-quality service.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Account Manager role. Share your passion for print and how your communication skills can help build strong relationships with clients.
Showcase Your Communication Skills: Since this role involves a lot of client interaction via phone and email, make sure your application demonstrates your strong communication abilities. Use clear and concise language to convey your points effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Chapel Press Ltd
✨Know Your Print Basics
Make sure you brush up on your knowledge of lithographic, digital, and large format print. Being able to discuss these processes confidently will show that you understand the industry and can communicate effectively with clients.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction via phone and email, practice articulating your thoughts clearly. Consider doing mock interviews or role-playing scenarios where you handle client enquiries to demonstrate your communication prowess.
✨Demonstrate Relationship Building
Think of examples from your past experience where you've successfully built relationships with clients. Be ready to share how you maintained those connections and how you handled any challenges that arose during the process.
✨Organise Your Thoughts
Prepare for the interview by organising your experiences and achievements related to account management. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing how you managed multiple live jobs.