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- Tasks: Be the friendly voice for customers, handling orders and resolving queries with enthusiasm.
- Company: Join Chapel Down, England’s leading wine producer with a vibrant culture.
- Benefits: Enjoy a wine allowance, employee discounts, and quarterly social events.
- Why this job: Make a real impact in customer service while working with a premium brand.
- Qualifications: Great communication skills and a passion for customer satisfaction are essential.
- Other info: Work part-time in a dynamic environment with opportunities for growth.
The predicted salary is between 10 - 13 £ per hour.
Chapel Down are recruiting a temporary Customer Service Executive to join our Sales Administration team. Our customer service executives are the first point of contact for customers seeking product/service advice by telephone or email. The primary goal of the role is to process all trade, consumer and internal orders, give first rate customer service to all and resolve queries and problems with competent understanding, efficiency and enthusiasm.
Key Responsibilities
- Process all manner of sales orders, from order-capture through to despatch and on time, in full delivery.
- Day to day problem solving, stock control and communication with customers, shareholders, colleagues and third party logistic partners.
- Manage and maintain relationships with logistics providers. Monitor and report on their performance.
- Handle internal and external telephone queries, taking orders and directing calls effectively, in line with brand guidelines on tone of voice.
- Resolve product, packaging and service complaints by following our complaints procedure and using own initiative through to customer satisfaction.
- Record all complaints in line with procedure, look for patterns and report on findings.
- Contribute to our outbound call programme/schedule, ensuring regular contact with our independent off trade customer group.
- Use scheduled calls to detail special offers, gather feedback and capture key data.
- Help to implement seasonal or occasion specific on and off trade activations.
- Provide logistical support to our wider sales teams.
Essential Skills and Experience
- Ability to work well in a fast-paced environment, prioritise effectively and meet daily deadlines without compromising accuracy.
- Experience in providing excellent customer service and how to provide it for a premium brand.
- Strong attention to detail and high level of accuracy in all communication.
- Excellent communication and relationship building skills.
- Skilled in complaint handling and resolution, with a customer-first mindset.
- Experience in telephone based sales role and knowledge of wine is advantageous though not essential.
LOCATION AND HOURS
This role is based on-site at our production and warehouse location in Ashford, Kent. The working pattern will be 3 days per week.
WHAT WE CAN OFFER YOU:
This is a temporary role with the following:
- Wine allowance and employee discount
- Company pension
- Employee Assistance Programme
- Quarterly company social events
ABOUT CHAPEL DOWN
Chapel Down is England’s leading and largest wine producer with an award-winning range of sparkling and still wines. Chapel Down’s status as the most recognised English wine brand is supported by its partnerships with flagship sporting and cultural events including Ascot, The Boat Race and Pub In The Park and Chapel Down is the ‘Official Sparkling Wine’ of the England and Wales Cricket Board. Our products are widely available in the premium off trade, as well as being served in some of the UK’s finest bars and restaurants. The Company also welcomes approximately 60,000 visitors a year for winery tours and tastings at its brand home and retail experience in Tenterden, Kent. Chapel Down is proud to be recognised in Sunday Times ‘Best Places to Work’ in 2023, 2024 and 2025.
If this sounds like your next opportunity, we would love to hear from you. Please forward your application, highlighting your key experience and achievements, to the link or email: careers@chapeldown.com
PART-TIME CUSTOMER SERVICES EXECUTIVE (MATERNITY COVER) employer: Chapel Down
Contact Detail:
Chapel Down Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PART-TIME CUSTOMER SERVICES EXECUTIVE (MATERNITY COVER)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Chapel Down. Familiarise yourself with their products and values. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or queries. Role-play with a friend or family member to get comfortable with responding effectively and enthusiastically.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! During the interview, be prepared to share examples of how you've tackled challenges in previous roles. This will demonstrate your competence and efficiency in handling customer issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Chapel Down. Don’t miss out on this opportunity!
We think you need these skills to ace PART-TIME CUSTOMER SERVICES EXECUTIVE (MATERNITY COVER)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing excellent customer service. We want to see how you've gone above and beyond for customers in the past, especially in a fast-paced environment like ours.
Be Detail-Oriented: Attention to detail is key for this role. When you write your application, double-check for any typos or errors. We appreciate clear and accurate communication, so make sure your application reflects that!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills and experiences that align with what we’re looking for in a Customer Services Executive.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Chapel Down
✨Know Your Product
Before the interview, make sure you have a good understanding of Chapel Down's wines and their unique selling points. This will not only impress your interviewers but also help you answer questions about customer service scenarios related to their products.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you resolved complaints or built relationships with customers, as this role heavily relies on those skills.
✨Practice Problem-Solving Scenarios
Think of common customer service challenges and how you would handle them. Be ready to discuss how you would manage stock control issues or resolve queries efficiently, demonstrating your ability to think on your feet.
✨Communicate Clearly and Confidently
Since this role involves handling telephone queries, practice speaking clearly and confidently. Use a friendly tone that aligns with Chapel Down's brand voice, and be prepared to demonstrate your communication skills during the interview.