At a Glance
- Tasks: Be the friendly voice for customers, handling orders and resolving queries with enthusiasm.
- Company: Join Chapel Down, England's leading wine producer with a vibrant culture.
- Benefits: Enjoy a competitive salary, holiday allowance, wine perks, and social events.
- Other info: Work in a dynamic environment with opportunities for growth and learning.
- Why this job: Make a real impact in customer service while working with a premium brand.
- Qualifications: Great communication skills and a passion for providing excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
Chapel Down are recruiting a temporary Customer Service Executive to join our Sales Administration team. Our customer service executives are the first point of contact for customers seeking product/service advice by telephone or email. The primary goal of the role is to process all trade, consumer and internal orders, give first rate customer service to all and resolve queries and problems with competent understanding, efficiency and enthusiasm.
Key Responsibilities
- Process all manner of sales orders, from order-capture through to despatch and on time, in full delivery.
- Day to day problem solving, stock control and communication with customers, shareholders, colleagues and third party logistic partners.
- Manage and maintain relationships with logistics providers. Monitor and report on their performance.
- Handle internal and external telephone queries, taking orders and directing calls effectively, in line with brand guidelines on tone of voice.
- Resolve product, packaging and service complaints by following our complaints procedure and using own initiative through to customer satisfaction.
- Record all complaints in line with procedure, look for patterns and report on findings.
- Contribute to our outbound call programme/schedule, ensuring regular contact with our independent off trade customer group.
- Use scheduled calls to detail special offers, gather feedback and capture key data.
- Help to implement seasonal or occasion specific on and off trade activations.
- Provide logistical support to our wider sales teams.
Essential Skills and Experience
- Ability to work well in a fast-paced environment, prioritise effectively and meet daily deadlines without compromising accuracy.
- Experience in providing excellent customer service and how to provide it for a premium brand.
- Strong attention to detail and high level of accuracy in all communication.
- Excellent communication and relationship building skills.
- Skilled in complaint handling and resolution, with a customer-first mindset.
- Computer literate – Outlook, Word, Excel & Powerpoint.
- Experience in telephone based sales role and knowledge of wine is advantageous though not essential.
LOCATION AND HOURS
This role is based on-site at our production and warehouse location in Ashford, Kent. The working pattern will be 3 days per week.
WHAT WE CAN OFFER YOU:
- This is a temporary role with the following:
- Competitive salary
- Pro-rated 25 days’ holiday
- Wine allowance and employee discount
- Company pension
- Employee Assistance Programme
- Quarterly company social events
ABOUT CHAPEL DOWN
Chapel Down is England’s leading and largest wine producer with an award-winning range of sparkling and still wines. Chapel Down’s status as the most recognised English wine brand is supported by its partnerships with flagship sporting and cultural events including Ascot, The Boat Race and Pub In The Park and Chapel Down is the ‘Official Sparkling Wine’ of the England and Wales Cricket Board. Our products are widely available in the premium off trade, as well as being served in some of the UK’s finest bars and restaurants. The Company also welcomes approximately 60,000 visitors a year for winery tours and tastings at its brand home and retail experience in Tenterden, Kent. Chapel Down is proud to be recognised in Sunday Times ‘Best Places to Work’ in 2023, 2024 and 2025.
If this sounds like your next opportunity, we would love to hear from you. Please forward your application, highlighting your key experience and achievements, to the link or email: [email protected]
Part-time Customer Services Executive (maternity cover) in Kent employer: Chapel Down
Chapel Down is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With competitive salaries, generous holiday allowances, and unique perks like a wine allowance and discounts, employees enjoy a rewarding experience while contributing to England's leading wine producer. Located in Ashford, Kent, the company fosters a supportive environment with opportunities for growth and engagement through quarterly social events and a commitment to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Customer Services Executive (maternity cover) in Kent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Chapel Down. Understand their products, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show off your problem-solving skills! We love candidates who can think on their feet. Prepare to discuss how you've handled tricky situations or complaints in the past, and how you turned them into positive outcomes.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It’s a nice touch and keeps you fresh in our minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Part-time Customer Services Executive (maternity cover) in Kent
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in providing excellent customer service. We want to see how you've handled queries and complaints in the past, so share specific examples that demonstrate your skills and enthusiasm for helping customers.
Be Detail-Oriented:Attention to detail is key in this role. When you write your application, double-check for any typos or errors. We appreciate clear and accurate communication, so make sure your application reflects that!
Tailor Your Application:Take a moment to tailor your application to the job description. Use similar language and phrases from the listing to show us that you understand what we're looking for. This will help your application stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Chapel Down
✨Know Your Stuff
Before the interview, make sure you understand Chapel Down's products and services. Familiarise yourself with their wine range and any recent news about the company. This will help you answer questions confidently and show your enthusiasm for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about specific situations where you resolved complaints or built relationships with customers. This will demonstrate your ability to handle queries effectively and with a customer-first mindset.
✨Practice Problem-Solving Scenarios
Since the role involves day-to-day problem-solving, think of common issues that might arise in customer service. Prepare to discuss how you would approach these problems, showing your initiative and efficiency in resolving them.
✨Communicate Clearly and Confidently
During the interview, focus on your communication skills. Practice speaking clearly and maintaining a friendly tone, as this aligns with the brand's guidelines. Remember, you're not just answering questions; you're also showcasing how you'd interact with customers over the phone or via email.
