Compliance Manager in Redhill

We're not your average competition platform. At Chaotic, every campaign we run supports Special Educational Needs and Disabilities (SEND) causes, ensuring our work creates a lasting, positive impact in the community. Purpose isn't a footnote here. It's the whole point. We're a fast-paced, growing team and we're looking for someone brilliant to grow with us.

Compliance at Chaotic isn't a back-office function. It sits at the heart of everything we do. As our Compliance Manager, you'll lead and manage our compliance framework across competitions, marketing, payments and customer interactions, ensuring everything we do is fully aligned with UK laws, regulations and industry best practice. You'll be our subject matter expert on regulatory compliance, working closely with senior leadership, marketing, product and operations teams. You'll also act as our internal Data Protection Officer, owning GDPR compliance across the business. This is a role for someone who can translate complex regulation into clear, practical guidance and who understands that doing things the right way is what builds long-term trust with our community.

What You'll Be Doing

• Regulatory Compliance
  • Ensure full compliance with UK legislation relevant to online competitions, including the Gambling Act 2005, CAP Code, Consumer Protection laws and UK GDPR.
  • Assess whether competitions are structured as prize competitions, free draws or skill-based formats and ensure they meet legal requirements.
  • Review and maintain all competition Ts&Cs to ensure compliance and fairness.
  • Monitor regulatory developments and advise the business on changes impacting operations.
  • Develop, implement and maintain compliance policies, procedures and internal controls.
  • Conduct compliance risk assessments and audits, identifying gaps and recommending improvements.
  • Establish, implement and maintain the QMS in line with ISO 9001.
  • Maintain accurate compliance records and documentation.
• Marketing & Customer Compliance
  • Review marketing materials, website content, terms & conditions and promotional campaigns for regulatory and advertising compliance.
  • Work closely with marketing teams to ensure transparent, fair and compliant customer communications.
  • Oversee processes relating to fairness, prize fulfilment, complaints handling, chargebacks, scam emails and customer support compliance, leading investigations where required.
  • Ensure robust processes for age verification, AML (where applicable) and responsible participation.
• Data Protection & GDPR
  • Accountable for implementation and ongoing management of GDPR compliance across the business.
  • Identify, investigate and respond to data breaches and Data Subject Access Requests.
  • Act as internal Data Protection Officer.
  • Develop and maintain rules for access to restricted or sensitive data.
• Training, Guidance & Stakeholder Management
  • Provide compliance training and guidance across the business, acting as subject matter expert.
  • Act as the primary point of contact for compliance queries and escalations.
  • Support due diligence and compliance oversight of payment providers, software partners and suppliers.
  • Assist with audits or information requests from regulators, payment providers or external advisors.

What We're Looking For

• Essential
  • Proven experience in a compliance, regulatory or legal role within an online, digital, gambling, gaming or promotions-led business.
  • Experience working with or advising online competition, prize draw, gaming or gambling businesses.
  • Familiarity with ASA rulings, CAP Code enforcement and Gambling Commission guidance.
  • Compliance qualification (e.g. ICA, CII or similar) or legal background.
  • Strong knowledge of UK regulatory frameworks relating to competitions, promotions or gambling.
  • Excellent understanding of consumer protection, advertising standards and UK GDPR.
• Key Skills
  • Thrives both in a team environment and working independently.
  • Team management experience.
  • Highly developed problem-solving skills with a flexible, solutions-focused approach.
  • Innovative and passionate about getting compliance right.
  • Customer-focused mindset.
  • Highly organised with strong attention to detail.
  • Confident communicator, both written and verbal, able to break down technical information into plain language.
  • Able to work under pressure and manage multiple projects concurrently, meeting deadlines every time.
  • Comfortable challenging constructively and influencing stakeholders at all levels.
  • Open to feedback and committed to continuous improvement.
  • Keeps up to date with legislative changes, best practice and industry trends.

Why Chaotic?

• Work with real purpose, your compliance expertise protects a platform that supports SEND communities across the UK.
• A critical, senior role with genuine influence across the whole business.
• Hybrid working, Redhill office 4 days a week.
• A passionate, tight-knit team who genuinely care about what they build.

Sound like your kind of place? Apply with your CV as we'd love to hear from you. Chaotic is an equal opportunities employer. We welcome applications from all backgrounds.