Partnerships & Community Manager

Leading Community & Partnership Strategies Beyond National Standards for SEND Families

Job Description: Partnerships & Community Manager

Job Title: Partnerships & Community Manager

Department: Community

Reports to: Senior Management (Operations)

Line Manager to: Family Liaison Officer(s)

Works closely with: Marketing Team, Customer Service Team, Digital Engagement Team, Community Team

Location: Hybrid (Redhill Office – approximately 3 days per week, remote for the remainder)

Salary: £40,000.00 per annum

Overview

Chaotic is seeking an experienced and motivated Partnerships & Community Manager to drive strategic growth through external partnerships while ensuring the highest standards in our community-facing services. This dual role combines relationship building with key stakeholders and organisations, and leadership of Chaotic’s family support services, including the SEN Support Service. You will be the bridge between partners and families, maximising value for our collaborators while delivering meaningful impact to the communities we serve.

Responsibilities

Partnership Management

• Research and identify new partnership opportunities that align with the company’s growth objectives.
• Build and nurture strong relationships with current and prospective partners.
• Lead negotiations, ensuring mutually beneficial agreements that align with Chaotic’s mission and values.
• Oversee renewal, renegotiation, or modification of partnership contracts to ensure continued alignment with goals and expectations.
• Act as the main point of contact for all partners, ensuring clear communication, issue resolution, and satisfaction.
• Develop and execute partnership strategies, goals, and roadmaps that drive growth.
• Collaborate with the Marketing team on co-marketing initiatives, campaigns, and joint promotional activities.
• Work cross functionally with Marketing, Customer Service, and Digital Engagement teams to align partnership activities with service delivery and brand values.
• Monitor and report on KPIs related to Chaotic’s partnerships and community initiatives.
• Stay up to date on industry trends, competitors, and developments to ensure partnerships remain innovative and competitive.

Community Leadership

• Oversee the Family Liaison Team, ensuring consistent and compassionate support to families accessing the SEN Support Service.
• Facilitate and monitor ongoing feedback from families to inform continuous improvement.
• Analyse and evaluate service delivery standards; plan and implement improvements in collaboration with the team.
• Line manage Family Liaison Officer(s), providing support, guidance, and professional development.
• Manage and report on KPIs aligned with Chaotic’s community activities.
• Lead community driven initiatives, including charitable giveaways, SEND focused products, and support campaigns.

Qualifications

• Proven experience in building and managing partnerships.
• Experience in service delivery or programme management within the charity, education, or SEND sector.
• Strong relationship management, negotiation, and communication skills.
• Experience line managing or supervising staff.
• Ability to analyse data and report on KPIs and impact.
• Knowledge of the SEND landscape, including challenges faced by families and young people.
• Strong organisational skills and the ability to balance strategic and operational priorities.
• Collaborative approach with the ability to work across departments.
• Commitment to safeguarding and promoting the welfare of children and young people.
• Hybrid working flexibility, with the ability to attend the Redhill office 3 days per week.

Desirable

• Experience working with local authorities, schools, or charitable organisations in SEND.
• Knowledge of safeguarding legislation and best practice.
• Experience in community engagement and/or programme development.
• Background in stakeholder engagement or fundraising partnerships.

Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing and Sales
• Industries: Entertainment Providers

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