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- Tasks: Support finance and reception duties while ensuring smooth office operations.
- Company: Chaotic is a dynamic organisation focused on providing excellent customer service.
- Benefits: Enjoy a competitive salary, friendly work environment, and opportunities for growth.
- Why this job: Join a supportive team and make a positive impact on families and partners.
- Qualifications: Experience in admin or customer service; strong communication and organisational skills required.
- Other info: Ideal for those looking to balance finance and reception tasks in a vibrant setting.
The predicted salary is between 20800 - 31200 £ per year.
Job Description: Finance Assistant / Receptionist
Job Title:
Finance Assistant / Receptionist
Department:
Finance
Reports to:
Finance Manager
Works closely with:
Customer Service Team, Finance Team, Senior Leadership Team, Line Managers
Location:
Redhill Office
Salary:
£26,000 per annum
Role Overview
Chaotic is seeking a friendly, organised, and proactive Finance Assistant / Receptionist to provide first line communication and support to customers, visitors, and staff. This role combines finance administration, reception duties, and general administrative support, ensuring efficient handling of payment enquiries, smooth office operations, and a welcoming front of house presence.
You will manage payment queries via email, approve invoices in line with policy, and collaborate with the Customer Service team to ensure families and partners receive clear, accurate, and timely support. In the Redhill office, you will also act as the first point of contact for visitors, creating a professional and positive experience.
Key ResponsibilitiesFinance Administration
- Manage the payments inbox, acting as the frontline contact for customer email enquiries, responding promptly and professionally.
- Approve invoices in line with organisational procedures.
- Maintain accurate records of invoice approvals and payment communications.
- Collaborate with the Customer Service team and Finance Manager to resolve queries effectively.
- Support the Finance Manager with basic reporting and administrative tasks.
Reception & Office Support
- Act as the first point of contact for visitors and customer emails, ensuring a welcoming and professional experience.
- Manage reception duties including emails, visitor sign-in, and maintaining a safe and organised reception area.
- Assist with office coordination, such as meeting scheduling, room bookings, and supplies.
General Administration
- Provide administrative support to other teams when needed.
- Assist with organising meetings, training sessions, and staff events.
- Support the coordination of internal communications and general office systems.
- Carry out ad hoc administrative tasks to ensure smooth running of operations.
Collaboration & Reporting
- Work closely with Customer Service to provide clear information to families and partners.
- Escalate urgent or complex payment issues to the Finance Manager promptly.
- Contribute to improvements in finance communication and office systems.
Key Skills & Requirements
Essential
- Proven experience in administration, reception, or customer service roles.
- Confident communicator with excellent interpersonal skills.
- Strong organisational ability and attention to detail.
- Proficiency in Microsoft Office (Outlook, Excel, Word).
- Ability to balance finance, reception, and admin support tasks effectively.
- Friendly, approachable, and professional manner with customers and visitors.
- Ability to work independently as well as part of a team.
Desirable
- Experience in finance-related administration (e.g. invoice handling, payment enquiries).
- Previous experience within the charity, education, or SEND sectors.
- Knowledge of data protection and confidentiality best practice.
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Finance Assistant/Receptionist employer: Chaotic
Contact Detail:
Chaotic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Assistant/Receptionist
✨Tip Number 1
Familiarise yourself with the specific finance processes and terminology mentioned in the job description. Understanding how invoice approvals work and what payment queries typically arise will help you stand out during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively handled inquiries or resolved issues in previous roles. This will demonstrate your ability to provide a welcoming experience for visitors and customers.
✨Tip Number 3
Research the company’s values and mission, especially if they relate to the charity or education sectors. Being able to articulate how your personal values align with theirs can make a strong impression during your interview.
✨Tip Number 4
Prepare to discuss your proficiency in Microsoft Office, particularly Excel, as this is crucial for managing records and reports. Consider brushing up on any relevant skills or functions that could be beneficial in the role.
We think you need these skills to ace Finance Assistant/Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, reception, and customer service roles. Emphasise your organisational skills and any finance-related tasks you've handled.
Craft a Strong Cover Letter: Write a cover letter that showcases your friendly and professional manner. Mention specific examples of how you've successfully managed customer enquiries or supported teams in previous roles.
Highlight Key Skills: In your application, clearly outline your proficiency in Microsoft Office and your ability to handle multiple tasks effectively. Mention any experience you have in finance administration or working within the charity or education sectors.
Show Enthusiasm for the Role: Express your genuine interest in the Finance Assistant/Receptionist position. Explain why you want to work for Chaotic and how you can contribute to their mission and values.
How to prepare for a job interview at Chaotic
✨Showcase Your Communication Skills
As a Finance Assistant/Receptionist, you'll be the first point of contact for visitors and customers. Make sure to demonstrate your confident communication style during the interview. Practice clear and professional responses to common questions, and be ready to discuss how you handle customer queries.
✨Highlight Your Organisational Abilities
This role requires strong organisational skills. Be prepared to share examples from your past experiences where you've successfully managed multiple tasks or projects. Discuss how you prioritise your workload and ensure that everything runs smoothly, especially in a busy environment.
✨Familiarise Yourself with Financial Processes
Since the position involves finance administration, brush up on basic financial processes such as invoice handling and payment queries. You might be asked about your experience with these tasks, so having specific examples ready will show your suitability for the role.
✨Demonstrate Team Collaboration
Collaboration is key in this role, as you'll work closely with various teams. Prepare to discuss how you've effectively collaborated with others in previous roles. Highlight any experiences where teamwork led to successful outcomes, especially in customer service or administrative settings.
