Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our customer service, solving queries and ensuring satisfaction.
- Company: Join Chaotic, a UK-based platform dedicated to supporting SEND causes through competitions.
- Benefits: Enjoy hybrid working, competitive salary, and a chance to make a real impact.
- Why this job: This role offers a dynamic environment where you can grow your skills and help others.
- Qualifications: Strong communication skills and a proactive, customer-focused attitude are essential.
- Other info: Rotational shifts required; perfect for those seeking flexible hours.
The predicted salary is between 24000 - 28000 £ per year.
Leading Community & Partnership Strategies Beyond National Standards for SEND Families
Job Title: Customer Service Assistant
Department: Customer Service
Reports to: Customer Service Manager
Works closely with: Customer Service Team and Digital Engagement Team
Location: Hybrid (Redhill Office – approximately 3 days per week, remote for the remainder)
Salary: £26,000.00 per annum
Role Overview
Chaotic is a UK-based competition platform with a purpose. A core part of our mission is to support Special Educational Needs and Disabilities (SEND) causes, ensuring that every competition we run helps to make a positive impact in the community.
We are seeking a Customer Service Assistant to join our growing team. As the first point of contact for our customers, you will play a vital role in delivering excellent customer experiences, handling queries, and ensuring issues are resolved quickly and effectively.
This is a varied and fast paced role that requires excellent communication skills, strong problem-solving ability, and a customer first approach. Working closely with the Customer Service Manager and wider team, you will help ensure our customers feel supported, valued, and engaged at every stage of their journey.
Key Responsibilities
Customer Support:
- Respond promptly and professionally to customer emails and inquiries.
- Manage and resolve customer issues to ensure a high level of satisfaction.
- Process prize claims accurately and coordinate delivery arrangements.
- Escalate complex or unresolved issues to the Customer Service Manager.
Administration & Records:
- Maintain accurate records of customer interactions in the CRM system.
- Track and follow up on open cases, ensuring timely resolution.
- Assist with packaging and preparing delivery items for dispatch.
- Support inventory checks and stock management related to prizes, products and deliveries.
- Provide general administrative support to the Customer Service Manager as required.
Collaboration:
- Work closely with colleagues across Customer Service and Digital Engagement teams to provide seamless customer experiences.
- Support the Customer Service Manager with ad-hoc tasks as required.
Shifts:
- Work rotational shifts covering 9:00 AM – 9:00 PM (Monday to Sunday), ensuring full coverage for our customers.
Key Skills & Requirements
Essential:
- Strong written and verbal communication skills.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Proactive, customer-focused approach with excellent problem-solving skills.
- Excellent interpersonal skills, with the ability to adapt communication styles to meet the diverse needs of customers, including those who are neurodiverse.
- Organised and detail-oriented, with strong time management.
- Willingness to work on a rotational shift basis, including weekends.
Desirable:
- Previous experience in a customer service or administrative role.
- Familiarity with CRM systems and customer management tools.
- Knowledge of the entertainment, competitions, or gaming industry.
Seniority level
- Entry level
Employment type
- Full-time
Industries
- Entertainment Providers
#J-18808-Ljbffr
Customer Service Assistant employer: Chaotic
Contact Detail:
Chaotic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the SEND community and its specific needs. Understanding the challenges faced by SEND families will help you connect better with customers and provide tailored support.
✨Tip Number 2
Practice your communication skills, especially in adapting your style to suit different customers. This is crucial for a role that requires interaction with a diverse range of individuals, including those who may be neurodiverse.
✨Tip Number 3
Get comfortable with CRM systems and customer management tools. Familiarity with these platforms will not only boost your confidence but also demonstrate your readiness to handle administrative tasks efficiently.
✨Tip Number 4
Be prepared to discuss your problem-solving strategies during the interview. Think of examples where you've successfully resolved customer issues or handled multiple tasks under pressure, as this will showcase your suitability for the fast-paced environment.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Assistant role. Emphasise your communication skills, problem-solving abilities, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of SEND causes. Mention specific examples of how you've handled customer queries or resolved issues in the past.
Highlight Relevant Skills: In your application, clearly outline your strong written and verbal communication skills, ability to multitask, and proactive approach. These are essential for the fast-paced environment described in the job listing.
Show Enthusiasm for the Role: Express your enthusiasm for working with Chaotic and supporting SEND families. Demonstrating a genuine interest in their mission can set you apart from other candidates.
How to prepare for a job interview at Chaotic
✨Showcase Your Communication Skills
As a Customer Service Assistant, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. You might be asked to role-play a customer interaction, so practice articulating your thoughts and responses.
✨Highlight Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Think of examples from past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand the Company’s Mission
Familiarise yourself with Chaotic's mission to support SEND causes. Showing that you understand and are passionate about their purpose will set you apart. Prepare to discuss how you can contribute to this mission through your role.
✨Prepare for Shift Work Questions
Since the role involves rotational shifts, be ready to discuss your availability and willingness to work weekends. Highlight any previous experience with shift work or your flexibility in managing different schedules.
