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- Tasks: Manage customer accounts, ensuring satisfaction and driving product adoption.
- Company: Chaos, a leading global software company in visualisation and design solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a rapidly growing SaaS company with a focus on innovation.
- Why this job: Join a dynamic team and help creative minds bring their ideas to life.
- Qualifications: 2-3 years in Customer Success or Account Management, with strong stakeholder skills.
The predicted salary is between 36000 - 60000 ÂŁ per year.
This position is based in London, UK (hybrid). Applicants must hold a valid work/residence permit for the respective location.
Chaos is a leading global software company that provides world‑class visualization and design solutions, empowering creative minds to bring ideas to life. For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e‑commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences. Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry‑leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e‑commerce, and AI.
About Cylindo: Cylindo is the leading provider of 3D product visualization solutions for furniture brands and retailers. We help global brands increase conversion, reduce returns, and scale high‑quality visual content across e‑commerce and in‑store experiences.
Role Overview: We are hiring a Customer Success Manager (individual contributor) to manage a portfolio of UK & EMEA accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales).
Key Responsibilities:- Manage a defined portfolio of mid‑market and enterprise accounts.
- Own the post‑sale lifecycle: onboarding, adoption, value realisation and renewal.
- Build and execute structured Success Plans aligned to customer KPIs.
- Drive strong product adoption across Cylindo modules.
- Monitor account health, proactively manage churn risk and prepare renewal forecasts.
- Run regular business reviews with senior stakeholders.
- Identify upsell and cross‑sell opportunities and qualify them for Sales.
- Coordinate cross‑functionally with Sales, Product, Integration and Support teams.
- Deliver training and enablement to ensure customers achieve measurable outcomes.
- Capture customer insights to inform product and commercial strategy.
- 2-3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space).
- Experience managing renewals and protecting revenue.
- Commercially aware and comfortable discussing value.
- Strong stakeholder management skills.
- Data‑driven and proactive.
- High Gross Retention Rate.
- Accurate renewal forecasting.
- Strong adoption across portfolio.
- Consistent identification of qualified expansion opportunities.
- Positive customer advocacy.
If you are commercially sharp, customer‑focused and ready to grow within a scaling SaaS business, we would love to hear from you. Only short‑listed candidates will be contacted. Confidentiality of all applications is assured.
Customer Success Manager (m/f/d) in London employer: chaos
Contact Detail:
chaos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (m/f/d) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer success strategies and be ready to discuss how you can contribute to their goals. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make decisions.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us at Chaos. Plus, it’s the best way to ensure your application gets noticed!
We think you need these skills to ace Customer Success Manager (m/f/d) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing accounts and driving product adoption, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve improved retention rates or driven customer success.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is not only skilled but also a great fit for our team culture. Share your passion for customer success and how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and shows your enthusiasm for joining us at Chaos!
How to prepare for a job interview at chaos
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like retention rates and customer lifetime value. Being able to discuss these concepts will show that you understand the importance of data-driven decision-making in a Customer Success Manager role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experience where you successfully managed renewals or upsold services. This will demonstrate your problem-solving skills and ability to drive product adoption.
✨Research Chaos and Cylindo
Familiarise yourself with Chaos and its recent mergers, especially with Cylindo. Understanding their products and how they serve different industries will help you articulate how you can contribute to their goals and align with their mission.
✨Showcase Your Stakeholder Management Skills
Be ready to discuss how you've effectively managed relationships with various stakeholders in previous roles. Highlight your communication strategies and how you’ve ensured customer satisfaction, as this is crucial for a Customer Success Manager.