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- Tasks: Manage customer accounts, ensuring satisfaction and driving product adoption.
- Company: Chaos, a leading global software company in visualisation and design solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a rapidly growing company with a strong focus on customer success.
- Why this job: Join a dynamic team and help creative professionals thrive with innovative solutions.
- Qualifications: 2-3 years in Customer Success or Account Management, ideally in SaaS.
The predicted salary is between 36000 - 60000 ÂŁ per year.
This position is based in London, UK (hybrid). Applicants must hold a valid work/residence permit for the respective location.
Chaos is a leading global software company that provides world‑class visualization and design solutions, empowering creative minds to bring ideas to life. For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e‑commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences. Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry‑leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e‑commerce, and AI.
About Cylindo: Cylindo is the leading provider of 3D product visualization solutions for furniture brands and retailers. We help global brands increase conversion, reduce returns, and scale high‑quality visual content across e‑commerce and in‑store experiences.
Role Overview: We are hiring a Customer Success Manager (individual contributor) to manage a portfolio of UK & EMEA accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales).
Key Responsibilities:- Manage a defined portfolio of mid‑market and enterprise accounts.
- Own the post‑sale lifecycle: onboarding, adoption, value realisation and renewal.
- Build and execute structured Success Plans aligned to customer KPIs.
- Drive strong product adoption across Cylindo modules.
- Monitor account health, proactively manage churn risk and prepare renewal forecasts.
- Run regular business reviews with senior stakeholders.
- Identify upsell and cross‑sell opportunities and qualify them for Sales.
- Coordinate cross‑functionally with Sales, Product, Integration and Support teams.
- Deliver training and enablement to ensure customers achieve measurable outcomes.
- Capture customer insights to inform product and commercial strategy.
- 2-3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space).
- Experience managing renewals and protecting revenue.
- Commercially aware and comfortable discussing value.
- Strong stakeholder management skills.
- Data‑driven and proactive.
- High Gross Retention Rate.
- Accurate renewal forecasting.
- Strong adoption across portfolio.
- Consistent identification of qualified expansion opportunities.
- Positive customer advocacy.
If you are commercially sharp, customer‑focused and ready to grow within a scaling SaaS business, we would love to hear from you. Only short‑listed candidates will be contacted. Confidentiality of all applications is assured.
Customer Success Manager (m/f/d) employer: chaos
Contact Detail:
chaos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (m/f/d)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs. Highlight your successes in customer success roles and how you can drive value for them.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great way to reiterate your fit for the position.
We think you need these skills to ace Customer Success Manager (m/f/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight relevant experience in Customer Success or Account Management, especially in SaaS. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can add value to our team. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements. Did you improve retention rates or drive product adoption? Numbers speak volumes, so share those metrics that demonstrate your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at chaos
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics related to customer success, like retention rates and adoption statistics. Being able to discuss these metrics will show that you understand the importance of data-driven decision-making in a SaaS environment.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experience where you successfully managed renewals or upsold services. This will demonstrate your problem-solving skills and ability to drive value for customers.
✨Research Chaos and Cylindo
Familiarise yourself with Chaos and its recent mergers, especially with Cylindo. Understanding their products and how they serve different industries will help you articulate how you can contribute to their goals and align with their mission.
✨Showcase Your Stakeholder Management Skills
Be ready to discuss how you've effectively managed relationships with various stakeholders in previous roles. Highlight your communication strategies and how you’ve ensured alignment between customer needs and company objectives.