At a Glance
- Tasks: Support military and commercial customers with cutting-edge tech in the field.
- Company: Join CHAOS Industries, a pioneering defence tech company with a global presence.
- Benefits: Enjoy 100% paid health benefits, competitive salary, and pre-IPO stock options.
- Other info: Dynamic role with travel opportunities and excellent career growth in a fast-paced environment.
- Why this job: Be a trusted partner in mission success while working with innovative technology.
- Qualifications: 3+ years in tech support, strong troubleshooting skills, and a solution-oriented mindset.
The predicted salary is between 50000 - 65000 £ per year.
CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage—domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats.
Role Overview: The Field Operations Specialist serves as the frontline technical representative supporting internal R&D, deployed systems and customer operations. This role is responsible for fielding and troubleshooting CHAOS Industries' software and hardware capabilities in operational environments. This role requires strong initiative: build trust, learn, drive, and deliver outcomes and flawless execution. A Field Operations Specialist works directly with front-line military, government, and commercial customers to ensure mission success. Successful candidates thrive in ambiguous environments, possess strong technical aptitude, and are comfortable operating independently in the field. The ideal candidate demonstrates exceptional planning and coordination skills, an aptitude for flawless execution and an eagerness to apply them to the tactical deployment of CHAOS Industries systems. This role sits within the Operations & Training group on the Mission team.
Responsibilities:
- System Deployment & Fielding: You’re excited to be where the customer needs us. You are detail-oriented to ensure everything for a given deployment is at maximum readiness and gets where it needs to be, on time. You will coordinate, plan, and setup for internal R&D testing, customer demonstrations, exercises and deliveries. Support installation, configuration, integration, and fielding of company systems. Cross-functionally coordinate with logistics, engineering, and program teams to ensure successful deployments. Success in this role means you’re the customer’s most trusted tactical partner.
- Know our products – know the mission: This role requires you to have intimate product knowledge and willingness to be hands-on with hardware in the field with customers. Success requires a thorough understanding of our technology, capabilities, and resources squared with the mission and user requirements. You will lead basic system troubleshooting with confidence and support CHAOS engineering teams in the diagnosis and resolution of hardware, software, networking, and system integration issues. Escalate complex technical issues to engineering teams while providing detailed reproduction steps and operational context. Regular CONUS/OCONUS travel required for product testing, customer demonstrations and customer delivery (50%). When not deployed delivering CHAOS, you will work full-time onsite at our Headquarters in Soho, London or from our training facility once established in Spring 2027.
Minimum Requirements:
- 3+ years of experience supporting military, government, or enterprise technology systems.
- A solution-oriented mentality; you know to go to obtain missing information, use creativity to problem solve, and relish the opportunity to take on a difficult problem.
- Strong troubleshooting skills across hardware, software, and networking environments.
- Experience with tactical communications, networking, sensors, UAS, C2 systems, or AI-enabled platforms.
- You enjoy getting your hands dirty, literally: CHAOS is an engineering-first company with a hardware component.
- Ability to seamlessly organize and navigate overseas engagements, operating in remote areas and able to plan for and mitigate risk to reputation, mission and personnel.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office and communication software like Slack, Teams and Zoom.
- Active UK security clearance or ability to obtain one.
Preferred Requirements:
- Bachelor's degree desired (but not required) in Engineering, Computer Science, Information Systems, Military Science, or related field.
- Previous FSR, FAE, Systems Engineer, Solutions Engineer, or Technical Operations Engineer experience with a hardware component.
- Knowledge of radar, RF, sensor, weapons systems, defense technology and communications preferred.
- Military background or extensive experience working with militaries.
Why CHAOS?
- Health Benefits: private medical, dental and vision benefits (for employees & dependents) will be 100% paid for by the company.
- Additional benefits: 5% pension match.
- Compensation Components: competitive base salaries, generous pre-IPO stock option grants, relocation assistance + (coming soon!) annual bonuses.
- Team Growth: 350 employees and counting across 5 global offices.
Recruiting Agencies: CHAOS Industries does not accept unsolicited resumes or outreach. Unsolicited submissions will not be reviewed or compensated.
Field Operations Specialist (UK) in London employer: CHAOS Industries
CHAOS Industries is an exceptional employer, offering a dynamic work environment where innovation meets mission-critical operations. With comprehensive health benefits fully covered for employees and their dependents, competitive salaries, and generous pre-IPO stock options, the company prioritises employee well-being and financial growth. Located in the vibrant Soho area of London, CHAOS fosters a culture of collaboration and continuous learning, providing ample opportunities for professional development while empowering its team to make a meaningful impact in the defence sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Operations Specialist (UK) in London
✨Leverage Local Networking Events
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Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to CHAOS Industries as a field sales pro!
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Research potential competitors for CHAOS Industries and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
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We think you need these skills to ace Field Operations Specialist (UK) in London
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at CHAOS Industries, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at CHAOS Industries, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at CHAOS Industries.
How to prepare for a job interview at CHAOS Industries
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that CHAOS Industries offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in CHAOS Industries but also helps you get a feel for whether you’d thrive in that environment.
