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- Tasks: Manage customer accounts, ensuring satisfaction and driving product adoption.
- Company: Chaos, a leading global software company in visualisation and design solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and help creative minds bring their ideas to life.
- Qualifications: 2-3 years in Customer Success or Account Management, ideally in SaaS.
- Other info: Be part of a rapidly growing company with a strong focus on innovation.
The predicted salary is between 36000 - 60000 £ per year.
This position is based in London, UK (hybrid). Applicants must hold a valid work/residence permit for the respective location.
Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life. For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences.
Role Overview: We are hiring a Customer Success Manager (individual contributor) to manage a portfolio of UK & EMEA accounts. This role is focused on retention, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales).
Key Responsibilities:- Manage a defined portfolio of mid-market and enterprise accounts.
- Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal.
- Build and execute structured Success Plans aligned to customer KPIs.
- Drive strong product adoption across Cylindo modules.
- Monitor account health, proactively manage churn risk and prepare renewal forecasts.
- Run regular business reviews with senior stakeholders.
- Identify upsell and cross-sell opportunities and qualify them for Sales.
- Coordinate cross-functionally with Sales, Product, Integration and Support teams.
- Deliver training and enablement to ensure customers achieve measurable outcomes.
- Capture customer insights to inform product and commercial strategy.
- 2-3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space).
- Experience managing renewals and protecting revenue.
- Commercially aware and comfortable discussing value.
- Strong stakeholder management skills.
- Data-driven and proactive.
- High Gross Retention Rate.
- Accurate renewal forecasting.
- Strong adoption across portfolio.
- Consistent identification of qualified expansion opportunities.
- Positive customer advocacy.
If you are commercially sharp, customer-focused and ready to grow within a scaling SaaS business, we would love to hear from you. Only short-listed candidates will be contacted. Confidentiality of all applications is assured.
Customer Success Manager (m/f/d) employer: Chaos Group
Contact Detail:
Chaos Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (m/f/d)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Chaos on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Chaos' products inside out. Dive into their solutions and think about how you can help customers succeed with them. Show us you’re passionate about what we do!
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in Customer Success and how it aligns with the role. We want to hear how you've driven product adoption and managed renewals in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re genuinely interested in the role and appreciate the opportunity.
We think you need these skills to ace Customer Success Manager (m/f/d)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing accounts and driving product adoption, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve contributed to customer retention and revenue growth.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your professional experience. Share your passion for customer success and how you can bring value to our team.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. This ensures your application goes straight to the right people and shows you’re serious about joining us at Chaos.
How to prepare for a job interview at Chaos Group
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics in customer success, such as retention rates and customer satisfaction scores. Be ready to discuss how you've used these metrics in previous roles to drive value for clients.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've effectively managed relationships with senior stakeholders. Highlight your ability to communicate clearly and build trust, as this is crucial for a Customer Success Manager.
✨Demonstrate Your Data-Driven Approach
Be prepared to discuss how you use data to inform your decisions and strategies. Bring examples of how you've analysed account health or identified upsell opportunities based on data insights.
✨Understand Chaos and Cylindo's Solutions
Research Chaos and Cylindo’s products thoroughly. Understand their unique selling points and be ready to explain how you can help customers achieve measurable outcomes using these solutions.