Team Member (12 hours)

Team Member (12 hours)

Norwich Part-Time No home office possible
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At a Glance

  • Tasks: Join our team to provide fantastic customer experiences and maintain store operations.
  • Company: Oliver Bonas is a vibrant retailer known for its creativity and positive work culture.
  • Benefits: Enjoy up to 60% off products, flexible holidays, and mental health support.
  • Why this job: Be part of a fun, collaborative environment that values kindness and creativity.
  • Qualifications: Looking for organised, positive individuals who are eager to learn and help others.
  • Other info: We celebrate diversity and welcome applicants from all backgrounds.

£11.65 per hour. We have an amazing opportunity to join Team OB as a Team Member. OB Team Members are approachable, resourceful and love working with people. They enjoy giving our customers a fantastic experience and work together to keep the store running smoothly and efficiently.

This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager.

A bit about us… At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role… OB Team Members will:

  • Provide a great experience to every customer.
  • Maintain excellent product knowledge.
  • Have strong, consistent communication with the team.
  • Participate in all training opportunities provided and contribute positively to team sessions.
  • Embrace ownership of tasks, setting a good example for the rest of the team.
  • Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
  • Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
  • Support other stores where needed.
  • Have an awareness of the store’s sales targets and its current performance versus like-for-like/target/company figures.
  • Be aware of store and company product best-sellers to support sales growth.

Generous employee discount up to 60% off all OB products. Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support. Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service. Annual discretionary profit related bonus scheme. Refer a Friend incentive. Enhanced maternity, paternity, adoption and shared parental leave. Equity, Diversity and Inclusivity Voice network and EDI team. Mental Health First Aider support. Education and support throughout Looop eLearning platform. Free refreshments and treats in store. An opportunity to work at the highest placed retailer in Glassdoor’s Best Places to Work in the UK list 2022.

What we look for:

  • Organisation skills and multi-tasking ability.
  • Positivity, vibrancy and ready to take on anything.
  • Someone who’s kind, helpful and considerate towards customers and team members alike.
  • Resourcefulness and someone who’s looking for opportunities to learn more.

Equality, Diversity & Inclusion at OB. At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work. It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.

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Contact Detail:

Chantry Place Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Team Member (12 hours)

✨Tip Number 1

Show your enthusiasm for teamwork and collaboration during any interactions. OB values a positive and playful approach, so be sure to express your excitement about working with others and contributing to a fun environment.

✨Tip Number 2

Familiarise yourself with OB's product range and best-sellers before your interview. This will not only demonstrate your commitment to providing excellent customer service but also show that you are proactive and resourceful.

✨Tip Number 3

Highlight any previous experience in retail or customer service where you successfully maintained high standards of housekeeping and operational practices. This aligns with OB's emphasis on maintaining an efficient store environment.

✨Tip Number 4

Be prepared to discuss how you embody kindness and consideration in your interactions with both customers and team members. OB places a strong emphasis on these values, so sharing relevant examples will strengthen your application.

We think you need these skills to ace Team Member (12 hours)

Customer Service Skills
Communication Skills
Teamwork
Positivity
Organisation Skills
Multi-tasking Ability
Product Knowledge
Resourcefulness
Adaptability
Attention to Detail
Time Management
Problem-Solving Skills
Health and Safety Awareness
Housekeeping Standards

Some tips for your application 🫡

Understand the Company Culture: Before applying, take some time to understand Oliver Bonas's values of 'Work Hard, Play Hard & Be Kind'. Reflect these values in your application to show that you align with their culture.

Highlight Relevant Skills: Make sure to emphasise your organisational skills, positivity, and ability to multitask. Use specific examples from your past experiences that demonstrate these qualities.

Showcase Teamwork and Communication: Since the role requires strong communication and teamwork, include examples of how you've successfully worked in a team environment and communicated effectively with others.

Tailor Your Application: Customise your CV and cover letter for this position. Mention your enthusiasm for providing excellent customer service and your willingness to learn and grow within the company.

How to prepare for a job interview at Chantry Place

✨Show Your Positivity

Oliver Bonas values a positive and vibrant attitude. Make sure to convey your enthusiasm for the role and how you can contribute to creating a joyful environment for both customers and team members.

✨Demonstrate Team Spirit

Since teamwork is crucial at OB, be prepared to discuss examples of how you've successfully collaborated with others in previous roles. Highlight your ability to communicate effectively and support your colleagues.

✨Emphasise Customer Experience

As a Team Member, providing a fantastic experience for customers is key. Share any relevant experiences where you went above and beyond to assist customers or improve their shopping experience.

✨Be Resourceful and Open to Learning

Oliver Bonas appreciates individuals who are resourceful and eager to learn. Be ready to talk about times when you've taken initiative or sought out opportunities to develop your skills and knowledge.

Team Member (12 hours)
Chantry Place
C
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