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- Tasks: Lead a team at La Prairie's iconic Harrods counter, driving sales and delivering luxury experiences.
- Company: Join La Prairie, a prestigious luxury skincare brand with a focus on excellence.
- Benefits: Competitive salary, generous holiday, product discounts, and professional development opportunities.
- Why this job: Be a key player in a luxury brand and elevate customer experiences in a high-end retail environment.
- Qualifications: Experience in retail management and a passion for luxury skincare.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about retail and are driven by the world of luxury skincare? Our sister brand La Prairie is seeking a Business Manager to lead their Harrods counter. La Prairie at Harrods, one of London’s most prestigious retail destinations, offers an exceptional opportunity to lead one of our most iconic counters.
As a Business Manager, you will oversee a team of 11 beauty consultants and therapists, driving business growth and delivering exceptional client experiences that embody the La Prairie standard of excellence. You will be responsible for achieving and maximizing retail objectives, elevating brand presence, and ensuring the highest level of in-store presentation consistent with La Prairie’s luxury heritage.
Through strategic leadership, effective recruitment, and performance management, you will inspire and act as a role model to your team to provide best-in-class service and transform every customer interaction into a true luxury experience. Your goal will be to strengthen La Prairie’s position within the skincare category, in full alignment with the brand’s strategic vision and roadmap.
Main Accountabilities- Business Planning
- Deliver annual retail sales targets through effective business planning and strategy execution.
- Define and monitor weekly sales targets, providing clear rationale and performance updates.
- Drive retail growth by developing and reviewing business plans and event activities; share detailed progress reports twice yearly.
- Identify new sales opportunities within brand guidelines and assess their effectiveness.
- Take ownership of performance, providing management with insights, corrective actions, and high-quality weekly door reports.
- Partner with the Stock Controller to monitor stock levels, optimize stock age, manage testers, and ensure timely corrective actions.
- Communicate risks and opportunities promptly to Head Office teams.
- Manage team absences proactively to ensure full counter coverage.
- Guarantee 100% accuracy and compliance in all sales reporting, including IPPOS and clienteling systems.
- Team Development & Performance Management
- Lead, coach, and develop a team of Beauty Consultants, ensuring excellence in performance, conduct, and client service.
- Define the optimum field needs & structure annually to align staffing needs with sales targets and profitability, making adjustments as needed.
- Effectively manage our BA’s to foster collaboration and adherence to brand standards, including grooming, professional behavior, and in-store best practices.
- Build and motivate high-performing teams that consistently meet or exceed KPIs.
- Partner with the Retail Coach to analyze KPIs, identify training needs, and enhance sell-out performance.
- Implement company strategy across counter and nurture strong relationships with store management teams.
- Marketing & Merchandising Implementation
- Ensure flawless execution of in-store marketing activities in line with brand guidelines and strategy.
- Maintain strict adherence to merchandising standards, optimizing use of collateral, samples, and visual assets to maximize retail impact.
- Uphold the La Prairie luxury image through impeccable counter presentation and consultant grooming standards.
- Store Relationships & Communication
- Conduct and document regular business meetings with department and store managers to present strategy updates, review performance, and discuss promotional activities.
- Identify and leverage local opportunities for events, additional retail spaces, and personal shopping initiatives to drive brand visibility and sales.
In return, La Prairie offers:
- A competitive salary and discretionary commission scheme
- 33 holiday days (including bank holidays)
- Generous product allocation & discount
- Long Service Awards starting with 3 years’ service
- A free product to try every time there is a new launch
- Contributory pension scheme – 5% employer contribution
- Employee referral bonuses
- A range of opportunities to develop and grow personally and professionally
- 24/7 Access to Employee Assistance Programme called Lyrahealth
- Annual performance reviews so you know your La Prairie career is going in the right direction
Reports to: South Regional Sales Manager
We look forward to receiving your application.
Business Manager in Slough employer: Chantecaille
Contact Detail:
Chantecaille Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager in Slough
✨Tip Number 1
Network like a pro! Connect with people in the luxury skincare industry, especially those who work at La Prairie or Harrods. Attend events, join relevant groups on social media, and don’t be shy to reach out for informational chats. You never know who might help you land that Business Manager role!
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with hiring managers, share specific examples of how you've successfully led teams in the past. Highlight your ability to inspire and develop others, as this is key for the Business Manager position.
✨Tip Number 3
Research, research, research! Get to know La Prairie’s brand values, products, and recent campaigns. This will not only help you in interviews but also show your genuine passion for the brand and its luxury skincare offerings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the La Prairie team. Don’t forget to tailor your application to highlight your retail and team management experience!
We think you need these skills to ace Business Manager in Slough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for luxury skincare shine through! We want to see how excited you are about the brand and the role. Share any relevant experiences that highlight your love for retail and customer service.
Tailor Your CV: Make sure your CV is tailored to the Business Manager position. Highlight your leadership skills and any experience managing teams or driving sales. We’re looking for someone who can inspire others, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for La Prairie.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about La Prairie and what we stand for.
How to prepare for a job interview at Chantecaille
✨Know Your Brand Inside Out
Before the interview, dive deep into La Prairie's history, values, and product offerings. Understanding their luxury skincare ethos will not only impress your interviewers but also help you articulate how you can elevate their brand presence at Harrods.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where you motivated your team to exceed sales targets or improve customer experiences. This will demonstrate your capability to inspire and manage a high-performing team.
✨Be Ready with Data-Driven Insights
Familiarise yourself with retail metrics and be prepared to discuss how you would use data to drive business growth. Bring examples of how you've used KPIs in previous roles to make informed decisions and enhance performance.
✨Engage with Questions
Prepare thoughtful questions about the role and the company’s future plans. This shows your genuine interest in the position and helps you assess if La Prairie aligns with your career goals. Ask about their strategies for maintaining luxury standards and how they envision the Business Manager's role evolving.
