At a Glance
- Tasks: Lead a luxury beauty counter, drive sales, and deliver exceptional customer experiences.
- Company: Chantecaille, a pioneering brand in botanical beauty with a strong philanthropic mission.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Collaborative culture with opportunities to plan exciting in-store events.
- Why this job: Join a passionate team and make a real impact in the beauty industry.
- Qualifications: Strong sales skills, customer service experience, and a passion for beauty.
The predicted salary is between 30000 - 40000 € per year.
Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach.
The successful candidate will be solely responsible for the overall performance and day-to-day management of the counter. As a standalone Account Manager, you will take full ownership of achieving and exceeding sales targets, delivering exceptional customer service, and maintaining brand standards.
CUSTOMER SERVICE AND PERFORMANCE- Achieve targets set by the company, including items per transaction, average sale value, and business mix.
- Deliver the highest level of customer service, ensuring every client receives an exceptional experience.
- Build and maintain a loyal client base through strong relationship management and follow-up.
- Take full accountability for achieving all sales and business objectives.
- Demonstrate excellent selling skills and act as a brand ambassador for Chantecaille.
- Proactively seek new sales opportunities both within and outside the store.
- Monitor competitor activity and remain commercially aware to drive business performance.
- Regularly review performance with the Area Sales Manager and implement action plans where required.
- Maintain regular and effective communication with the Area Sales Manager, sharing updates, performance insights, and any challenges.
- Build strong collaborative relationships with the store management team and colleagues.
- Plan and execute in-store events to drive sales and brand awareness.
- Ensure events are well-prepared, including stock, merchandising, and customer outreach.
- Provide feedback to the Area Sales Manager following events.
- Highlight any stock concerns to the Area Sales Manager and agree on action plans.
- Maintain high standards of hygiene, merchandising, and presentation.
- Ensure all displays, testers, and tools reflect the brand’s luxury image.
- Work collaboratively with store teams and colleagues to ensure smooth day-to-day operations.
- Provide excellent internal customer service and build strong working relationships.
- Stay informed about product updates, brand initiatives, and company communications.
- Analyse business performance and proactively identify opportunities for growth.
- Uphold the Chantecaille brand image at all times.
Manager, Account Executive in London employer: Chantecaille
Chantecaille is an exceptional employer that champions a culture of luxury, sustainability, and innovation in the beauty industry. With a commitment to employee growth and development, team members are empowered to excel in their roles while contributing to meaningful conservation efforts through the brand's philanthropic initiatives. Located in a vibrant retail environment, employees enjoy a collaborative atmosphere that fosters creativity and excellence, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Account Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the beauty industry, especially those connected to Chantecaille. Attend events, join online forums, and don’t be shy about sliding into DMs. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your sales skills! When you get the chance to chat with potential employers, share specific examples of how you've smashed sales targets in the past. Use numbers and results to back up your claims – it’s all about proving you can drive performance!
✨Tip Number 3
Be a brand ambassador before you even land the job! Familiarise yourself with Chantecaille’s products and values. Share your thoughts on social media or in conversations, showing your passion for their mission. This will make you stand out as someone who truly gets the brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Chantecaille team. Don’t forget to follow up after applying – a little persistence goes a long way!
We think you need these skills to ace Manager, Account Executive in London
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for the beauty industry shine through! We want to see how you connect with Chantecaille’s mission of luxurious botanical beauty and sustainability. Share any personal experiences or insights that highlight your enthusiasm for skincare and cosmetics.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. We’re looking for someone who understands the importance of customer service and sales performance. Highlight your relevant experience and skills that align with the job description, especially in achieving sales targets and building client relationships.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Manager, Account Executive position. Use bullet points where necessary to make it easy for us to read through your achievements and qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Chantecaille!
How to prepare for a job interview at Chantecaille
✨Know the Brand Inside Out
Before your interview, dive deep into Chantecaille’s mission and values. Familiarise yourself with their product range and recent innovations. This will not only show your genuine interest but also help you align your answers with their brand ethos.
✨Showcase Your Sales Skills
Prepare specific examples of how you've achieved sales targets in the past. Be ready to discuss your approach to clientelling and how you build relationships with customers. Highlight any innovative strategies you've used to drive sales performance.
✨Demonstrate Customer Service Excellence
Think of instances where you went above and beyond for a customer. Chantecaille values exceptional service, so be prepared to share stories that illustrate your commitment to delivering a top-notch customer experience.
✨Be Commercially Aware
Stay updated on competitor activities and trends in the beauty industry. During the interview, discuss how you would leverage this knowledge to enhance Chantecaille's market position. Showing that you can think strategically will impress the interviewers.
