Counter Manager (Permanent) in London

Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach.

This role is for the Chantecaille counter in John Lewis - Oxford Street. The successful candidate will be managing a full-time Beauty Consultant. The Counter Manager is responsible for ensuring the counter and staff meets & exceeds goals set by the company. Through coaching and developing the team, s/he will ensure that each employee meets and exceeds KPI targets. The counter manager is accountable for the smooth running of the store and ensuring each team member is aware of and understands sales, service and KPI expectations & goals. S/he will provide training & development through effective coaching to ensure these goals are met.

• CUSTOMER SERVICE AND PERFORMANCE
  • Achieve the targets set by the company as communicated by the Regional Sales Manager in respect of items per transaction/average £ sale and mix of business.
  • Deliver the highest level of service to ensure every customer is provided with an excellent experience at the counter.
• MAXIMISE SALES PERFORMANCE AND PRODUCTIVITY
  • Takes overall accountability in ensuring achievement of all business goals and sales & service targets.
  • Clearly and concisely communicate all KPI targets to team members, as directed by the Regional Sales Manager.
  • Monitor and share competitor products, activity and results and discuss with your Regional Sales Manager.
  • Seek new sales opportunities both inside and outside the store.
• TEAM MANAGEMENT
  • Monitor individual team members’ performance and review their progress towards their KPI and deliver balanced constructive feedback to ensure achievement of individual/counter/company goals.
  • Set goals and objectives for individual consultants, monitor performance and follow-up, and put in place remedial action where required.
  • Build collaborative relationships with both Regional Sales Manager and Head Office.
  • Delegate responsibility and tasks to the sales team and follow up on results.
  • Ensure excellent standards of timekeeping and attendance are maintained by the team liaising with the Regional Sales Manager to follow up and deal promptly with problems.
  • Identify and develop staffing succession and development plans.
• COMMUNICATION AND WORKING RELATIONSHIPS
  • Communicate regularly and effectively with the Regional Sales Manager keeping him/her informed of activities and working together to resolve difficulties.
  • Conduct regular communications with your team to keep them informed of targets, initiatives and activities that impact their ability to perform their jobs to the best standard.
  • Build collaborative relationships with the stores Management team.
• EVENTS
  • Create, and organise events on the counter to drive business, educating teams on product focus for the theme of the event/activity.
  • Ensure the event is prepared in good time, this will enable stock, display, rotas, gifts etc to be organised.
  • Execute events according to the marketing guidelines.
  • Strive to achieve and exceed targets set for the event.
  • Ensure feedback is given to the Regional Sales Manager /Head Office after the event.
• STOCK AND INVENTORY MANAGEMENT
  • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
  • Monitor stock levels and key lines highlighting problems to the Regional Sales Manager agreeing on action to ensure there is adequate stock to achieve sales targets.
  • Actively participate in cleaning display units, tools and testers throughout the day.
  • Maintain a clean and organised work area. Clean as you go.
  • Maintain proper placement and condition of merchandise on counters, shelves, in stock rooms and in all holding areas.
  • Inform store management/Regional Sales Manager of any store maintenance or Health and safety issues, potential hazards, or accidents.
  • Ensure the store is merchandised to always comply with the Chantecaille image and standards.
  • Ensure problems concerning personal standards, hygiene and merchandising are followed up and prompt action is taken to address them liaising with the Regional Sales Manager to agree on actions.
  • Undertake specific tasks as given by the Regional Sales Manager including administrative paperwork.
  • Work in conjunction with the team members to ensure the efficient running of the store.
  • Give great internal customer service and develop good working relationships with colleagues.
  • Keep informed about products, company information and store information.
  • Attend and actively participate in training sessions provided by the company.
• ADMINISTRATION
  • Meet all paperwork/report deadlines set by Head Office/Regional Sales Manager.
  • Ensure scheduling and team rotas support the achievement of sales/business goals and KPIs.
  • Analyse business in advance to be aware of ‘challenging’ business areas, and ratify all activity with the Regional Sales Manager.
  • Maintain the Chantecaille hygiene and image at the counter by cleaning counters, tester stands and displays.