Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve sales targets.
- Company: Join Chantecaille, a luxury beauty brand known for its innovative and sustainable products.
- Benefits: Competitive salary, training opportunities, and a chance to work in a prestigious location.
- Why this job: Be part of a mission-driven brand that values conservation and cruelty-free practices.
- Qualifications: Experience in retail management and a passion for beauty and customer service.
- Other info: Exciting opportunity to grow within a dynamic and supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach.
This role is for Chantecaille's upcoming counter, opening up in Harrods. It is a full-time position, and the successful candidate will manage 2 part-time Beauty Consultants. Through effective coaching and development, they will ensure each team member achieves their individual KPI targets. The Counter Manager is accountable for the smooth day-to-day operation of the counter and for making sure all team members understand and work toward sales, service, and KPI expectations. They will also be responsible for ongoing training and development to support performance and growth.
CUSTOMER SERVICE AND PERFORMANCE- Achieve the targets set by the company as communicated by the Area Manager in respect of items per transaction/average £ sale and mix of business.
- Deliver the highest level of service to ensure every customer is provided with an excellent experience at the counter.
- Takes overall accountability in ensuring achievement of all business goals and sales & service targets.
- Seek new sales opportunities both inside and outside the store.
- Monitor individual team members’ performance and review their progress towards their KPI and deliver balanced constructive feedback to ensure achievement of individual/counter/company goals.
- Set goals and objectives for individual consultants, monitor performance and follow-up, and put in place remedial action where required.
- Build collaborative relationships with both Area Manager and Head Office.
- Delegate responsibility and tasks to the sales team and follow up on results.
- Identify and develop staffing succession and development plans.
- Conduct regular communications with your team to keep them informed of targets, initiatives and activities that impact their ability to perform their jobs to the best standard.
- Build collaborative relationships with the stores Management team.
- Create and organise events on the counter to drive business, educating teams on product focus for the theme of the event/activity.
- Ensure the event is prepared in good time, this will enable stock, display, rotas, gifts etc to be organised.
- Execute events according to the marketing guidelines.
- Strive to achieve and exceed targets set for the event.
- Ensure feedback is given to the Area Manager/Head Office after the event.
- Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
- Monitor stock levels and key lines highlighting problems to the Area Manager agreeing on action to ensure there is adequate stock to achieve sales targets.
- Actively participate in cleaning display units, tools and testers throughout the day.
- Maintain proper placement and condition of merchandise on counters, shelves, in stock rooms and in all holding areas.
- Inform store management/Area Manager of any store maintenance or Health and safety issues, potential hazards, or accidents.
- Ensure the store is merchandised to always comply with the Chantecaille image and standards.
- Ensure problems concerning personal standards, hygiene and merchandising are followed up and prompt action is taken to address them liaising with the Area Manager to agree on actions.
- Undertake specific tasks as given by the Area Manager Executive including administrative paperwork.
- Work in conjunction with the team members to ensure the efficient running of the store.
- Give great internal customer service and develop good working relationships with colleagues.
- Keep informed about products, company information and store information.
- Attend and actively participate in training sessions provided by the company.
- Meet all paperwork/report deadlines set by Head Office/Area Manager.
- Ensure scheduling and team rotas support the achievement of sales/business goals and KPIs.
- Maintain the Chantecaille hygiene and image at the counter by cleaning counters, tester stands and displays.
Store Account Manager in England employer: Chantecaille
Contact Detail:
Chantecaille Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Account Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the beauty industry, especially those who might have insights into Chantecaille. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your passion for luxury beauty! When you get the chance to meet with hiring managers or during interviews, share your enthusiasm for Chantecaille’s mission and products. It’ll make you stand out as someone who truly cares about the brand.
✨Tip Number 3
Prepare for role-play scenarios! As a Store Account Manager, you’ll need to demonstrate your customer service skills. Practise handling different customer situations with a friend to show you’re ready to deliver that top-notch experience.
✨Tip Number 4
Don’t forget to follow up! After any interview or networking event, drop a quick thank-you email. It shows your professionalism and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Store Account Manager in England
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty and skincare shine through! We want to see how you connect with Chantecaille’s mission of luxurious botanical beauty and sustainability. Share any personal experiences or insights that highlight your enthusiasm for the industry.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Store Account Manager role. Highlight relevant experience in team management, sales performance, and customer service. We’re looking for specific examples that demonstrate your ability to achieve KPIs and lead a team effectively.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re serious about joining the Chantecaille team!
How to prepare for a job interview at Chantecaille
✨Know the Brand Inside Out
Before your interview, dive deep into Chantecaille’s mission and values. Familiarise yourself with their product range and recent innovations in skincare and cosmetics. This will not only show your genuine interest but also help you align your answers with the brand's ethos.
✨Showcase Your Leadership Skills
As a Store Account Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance monitoring, and achieving KPIs. Be ready to discuss specific strategies you used to motivate your team and drive sales.
✨Prepare for Customer Service Scenarios
Expect questions about customer service and how you would handle various situations. Think of examples where you provided exceptional service or resolved conflicts. Highlight your ability to create memorable experiences for customers, as this is crucial for Chantecaille’s luxury brand image.
✨Plan for Event Management Questions
Since organising events is part of the role, come prepared with ideas for potential events that could drive business at the counter. Discuss how you would educate your team on product focus and ensure everything runs smoothly, from planning to execution.
