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For Companies At a Glance
- Tasks: Lead a dynamic team at the new Chantecaille counter, driving sales and delivering exceptional customer service.
- Company: Join Chantecaille, a leading brand in personal care, within the vibrant John Lewis Partnership.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for professional growth.
- Why this job: Be part of an exciting launch and make a real impact in the beauty industry.
- Qualifications: Experience in sales and team management, with a passion for beauty and customer service.
- Other info: Work in a collaborative environment with excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
Position Information
This role is for the BRAND NEW Chantecaille counter at Peter Jones, which is part of the John Lewis Partnership. It is a full-time position, and the successful candidate will manage a full-time Beauty Consultant.
The Counter Manager is responsible for ensuring the counter and team consistently meet and exceed company-set goals. Through effective coaching and development, they will ensure each team member achieves their individual KPI targets. The Counter Manager is accountable for the smooth day-to-day operation of the counter and for making sure all team members understand and work toward sales, service, and KPI expectations. They will also be responsible for ongoing training and development to support performance and growth.
Responsibilities
- Customer service and performance: Achieve the targets set by the company as communicated by the Area Manager with respect to items per transaction, average sale value, and mix of business; deliver the highest level of service to ensure every customer has an excellent experience at the counter.
- Maximise sales performance and productivity: Take overall accountability for achievement of all business goals and sales & service targets; demonstrate excellent selling skills as a role model; clearly communicate KPI targets to the team; coach, motivate, and develop the team to achieve goals; monitor competitor activity and discuss with the Area Manager; seek new sales opportunities inside and outside the store.
- Team management: Monitor team performance against KPIs; set goals and remedial actions; build collaborative relationships with Area Manager and Head Office; delegate tasks; run informative and motivational meetings; reinforce company information; coach and develop individuals; ensure good timekeeping and attendance; identify staffing succession and development plans.
- Communication and working relationships: Communicate regularly with the Area Manager; conduct regular team communications about targets, initiatives and activities; build relationships with store management teams.
- Events: Create and organise counter events to drive business; ensure events are prepared in advance with stock, display, rotas, gifts; execute events according to marketing guidelines; strive to exceed event targets; provide post-event feedback to Area Manager/Head Office.
- Stock and inventory management: Assist with daily stock and hygiene supplies replenishment; rotate stock properly; monitor stock levels and highlight issues to the Area Manager to ensure adequate stock for sales targets.
- Maintain work environment: Clean display units and testers; maintain a clean and organized work area; ensure proper placement and condition of merchandise; inform management of any maintenance, health and safety issues, hazards, or accidents; ensure grooming standards and Chantecaille image are maintained; keep counters and testers tidy at all times.
- Teamwork: Undertake tasks as directed by the Area Manager; work with the team to ensure efficient store operation; provide excellent internal customer service; be punctual; stay informed about products and company/store information; participate in training.
- Administration: Complete reports and paperwork by deadlines; maintain forms on company iPad; ensure scheduling and rotas support sales/KPIs; analyse business areas to anticipate challenges and coordinate activity with the Area Manager.
- Image: Maintain personal grooming and hygiene standards; ensure counter and displays align with the Chantecaille image.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Management
Industries
- Personal Care Product Manufacturing and Retail
We are an equal opportunity employer. Referrals increase your chances of interviewing at Chantecaille by 2x.
Location
London, England, United Kingdom
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Counter Manager - Peter Jones employer: Chantecaille
Contact Detail:
Chantecaille Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager - Peter Jones
✨Tip Number 1
Get to know the company inside out! Research Chantecaille's values, products, and recent news. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you’d manage a team, hit KPIs, and create amazing customer experiences – all key for the Counter Manager role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which doubles your chances of landing that interview!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Counter Manager - Peter Jones
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty products shine through! Share any relevant experiences or interests that connect you to the Chantecaille brand and the beauty industry. We want to see your enthusiasm!
Highlight Your Leadership Skills: As a Counter Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Talk about times you've coached or motivated others, and how you’ve helped them achieve their goals. We’re all about teamwork here!
Be Specific About Your Achievements: Use numbers and examples to back up your claims. If you've hit sales targets or improved team performance in the past, mention those specifics! We love seeing concrete evidence of your success.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen on joining our team at Chantecaille!
How to prepare for a job interview at Chantecaille
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Chantecaille’s product range. Understand their unique selling points and be ready to discuss how you can promote them effectively. This will show your passion for the brand and your ability to drive sales.
✨Demonstrate Leadership Skills
As a Counter Manager, you'll need to lead a team. Prepare examples of how you've successfully managed or motivated a team in the past. Think about specific situations where you coached someone to achieve their KPIs or resolved conflicts within a team.
✨Showcase Your Customer Service Expertise
Customer service is key in this role. Be ready to share stories that highlight your ability to provide excellent service and handle difficult situations. Discuss how you would ensure every customer leaves with a great experience at the counter.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to sales targets, team management, or event planning. Practice your responses to these scenarios, focusing on how you would achieve goals and support your team in a fast-paced environment.