At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and achieve sales targets.
- Company: Join Chantecaille, a luxury beauty brand known for innovation and sustainability.
- Benefits: Enjoy a competitive salary, training opportunities, and a collaborative work environment.
- Other info: Work in an inclusive culture with opportunities for personal and professional growth.
- Why this job: Be part of a mission-driven brand that values impact and creativity in beauty.
- Qualifications: Experience in retail management and a passion for beauty and customer service.
The predicted salary is between 30000 - 40000 € per year.
Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach. A Beiersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive.
This role is for the Chantecaille counter in Fenwick, Newcastle. It is a full-time position, and the successful candidate will manage a part-time Beauty Consultant. The Counter Manager is responsible for ensuring the counter and team consistently meet and exceed company-set goals. Through effective coaching and development, they will ensure each team member achieves their individual KPI targets. The Counter Manager is accountable for the smooth day-to-day operation of the counter and for making sure all team members understand and work toward sales, service, and KPI expectations. They will also be responsible for ongoing training and development to support performance and growth.
- CUSTOMER SERVICE AND PERFORMANCE
- Achieve the targets set by the company as communicated by the Area Manager in respect of items per transaction/average £ sale and mix of business.
- Deliver the highest level of service to ensure every customer is provided with an excellent experience at the counter.
- MAXIMISE SALES PERFORMANCE AND PRODUCTIVITY
- Takes overall accountability in ensuring achievement of all business goals and sales.
Counter Manager - Fenwick Newcastle employer: Chantecaille
Chantecaille is an exceptional employer, offering a vibrant and inclusive work culture that fosters collaboration and innovation in the beauty industry. Located in the prestigious Fenwick Newcastle, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth while being part of a brand committed to sustainability and philanthropy. With a focus on achieving excellence in customer service and sales performance, team members are empowered to thrive in a supportive environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager - Fenwick Newcastle
✨Tip Number 1
Network like a pro! Reach out to your connections in the beauty industry, especially those who might have insights into Chantecaille or Fenwick. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your passion for luxury beauty! When you get the chance to meet with potential employers, share your enthusiasm for Chantecaille’s mission and products. Let them know how you can contribute to their goals and enhance customer experiences.
✨Tip Number 3
Prepare for the interview by practising common questions related to sales performance and team management. Think about examples from your past experiences where you’ve exceeded targets or coached others to success. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Chantecaille team at Fenwick Newcastle!
We think you need these skills to ace Counter Manager - Fenwick Newcastle
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for beauty and skincare shine through! We want to see how excited you are about Chantecaille's mission and products. Share any personal experiences or insights that connect you to our brand.
Highlight Your Leadership Skills:As a Counter Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. We’re looking for examples of how you've coached or developed others in previous roles, so don’t hold back!
Be Results-Driven:We love numbers! In your application, mention any specific targets you've achieved in past roles, whether it’s sales goals or customer satisfaction metrics. This will show us that you understand the importance of KPIs and can drive performance.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at Chantecaille
✨Know the Brand Inside Out
Before your interview, dive deep into Chantecaille’s mission and values. Familiarise yourself with their product range and unique selling points, especially their commitment to sustainability and philanthropy. This knowledge will show your genuine interest in the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Counter Manager, you'll be leading a team. Prepare examples of how you've successfully managed or coached others in the past. Think about specific situations where you helped team members achieve their goals or improved performance. This will demonstrate your capability to lead and inspire.
✨Emphasise Customer Service Excellence
Chantecaille values exceptional customer service. Be ready to discuss your approach to providing outstanding customer experiences. Share stories that highlight your ability to handle difficult situations or exceed customer expectations, as this aligns perfectly with the role's requirements.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured at the counter. This not only shows your enthusiasm for the role but also helps you gauge if the company culture is the right fit for you.
