At a Glance
- Tasks: Lead a dynamic beauty team to exceed sales goals and deliver exceptional customer experiences.
- Company: Join Chantecaille, a luxury brand known for innovative, sustainable beauty products.
- Benefits: Enjoy competitive pay, training opportunities, and a chance to work with top industry talent.
- Other info: Exciting events and collaborative culture await you in this full-time role.
- Why this job: Be part of a mission-driven brand that values sustainability and philanthropy in beauty.
- Qualifications: Experience in retail management and a passion for beauty and customer service.
The predicted salary is between 30000 - 40000 € per year.
Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach.
The Counter Manager is responsible for ensuring the counter and team consistently meet and exceed company-set goals. Through effective coaching and development, they will ensure each team member achieves their individual KPI targets. The Counter Manager is accountable for the smooth day-to-day operation of the counter and for making sure all team members understand and work toward sales, service, and KPI expectations. They will also be responsible for ongoing training and development to support performance and growth.
CUSTOMER SERVICE AND PERFORMANCE- Achieve the targets set by the company as communicated by the Area Manager in respect of items per transaction/average £ sale and mix of business.
- Deliver the highest level of service to ensure every customer is provided with an excellent experience at the counter.
- Takes overall accountability in ensuring achievement of all business goals and sales & service targets.
- Seek new sales opportunities both inside and outside the store.
- Monitor individual team members’ performance and review their progress towards their KPI and deliver balanced constructive feedback to ensure achievement of individual/counter/company goals.
- Set goals and objectives for individual consultants, monitor performance and follow-up, and put in place remedial action where required.
- Build collaborative relationships with both Area Manager and Head Office.
- Delegate responsibility and tasks to the sales team and follow up on results.
- Identify and develop staffing succession and development plans.
- Conduct regular communications with your team to keep them informed of targets, initiatives and activities that impact their ability to perform their jobs to the best standard.
- Build collaborative relationships with the stores Management team.
- Create and organise events on the counter to drive business, educating teams on product focus for the theme of the event/activity.
- Ensure the event is prepared in good time, this will enable stock, display, rotas, gifts etc to be organised.
- Execute events according to the marketing guidelines.
- Strive to achieve and exceed targets set for the event.
- Ensure feedback is given to the Area Manager/Head Office after the event.
- Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
- Monitor stock levels and key lines highlighting problems to the Area Manager agreeing on action to ensure there is adequate stock to achieve sales targets.
- Actively participate in cleaning display units, tools and testers throughout the day.
- Maintain proper placement and condition of merchandise on counters, shelves, in stock rooms and in all holding areas.
- Inform store management/Area Manager of any store maintenance or Health and safety issues, potential hazards, or accidents.
- Ensure the store is merchandised to always comply with the Chantecaille image and standards.
- Ensure problems concerning personal standards, hygiene and merchandising are followed up and prompt action is taken to address them liaising with the Area Manager to agree on actions.
- Work in conjunction with the team members to ensure the efficient running of the store.
- Give great internal customer service and develop good working relationships with colleagues.
- Keep informed about products, company information and store information.
- Attend and actively participate in training sessions provided by the company.
- Meet all paperwork/report deadlines set by Head Office/Area Manager.
- Ensure scheduling and team rotas support the achievement of sales/business goals and KPIs.
- Maintain the Chantecaille hygiene and image at the counter by cleaning counters, tester stands and displays.
Counter Manager - Beauty employer: Chantecaille
Chantecaille is an exceptional employer that champions a culture of luxury, sustainability, and personal growth. With a commitment to employee development and a collaborative work environment, the Counter Manager role offers the opportunity to lead a passionate team while achieving meaningful sales goals. Located in a vibrant retail setting, employees benefit from a strong support system, ongoing training, and the chance to be part of a brand that prioritises both beauty and philanthropy.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager - Beauty
✨Tip Number 1
Network like a pro! Reach out to your connections in the beauty industry, especially those who might have insights into Chantecaille. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your passion for beauty! When you get the chance to meet with hiring managers or during interviews, share your love for skincare and cosmetics. Let them know how you align with Chantecaille’s mission of luxurious botanical beauty.
✨Tip Number 3
Prepare for role-play scenarios! As a Counter Manager, you’ll need to demonstrate your customer service skills. Practice handling different customer situations so you can showcase your ability to deliver an excellent experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Chantecaille team and ready to contribute to their amazing mission.
We think you need these skills to ace Counter Manager - Beauty
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for beauty shine through! Share why you’re excited about Chantecaille’s mission and how you connect with their values. We want to see your enthusiasm for luxurious botanical beauty!
Highlight Your Team Management Skills:As a Counter Manager, you'll be leading a team, so make sure to showcase your experience in team management. Talk about how you've coached others to achieve their goals and how you’ve built strong relationships in previous roles. We love a good team player!
Be Specific About Your Achievements:Don’t just say you’ve met targets; tell us how you did it! Use specific examples of how you’ve maximised sales performance or improved customer service in past positions. We appreciate numbers and results that back up your claims!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Let’s get your journey started with us at Chantecaille!
How to prepare for a job interview at Chantecaille
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Chantecaille’s product range and their unique selling points. Understand their commitment to sustainability and philanthropy, as this aligns with their brand values. Being able to discuss specific products and how they stand out in the market will show your genuine interest and knowledge.
✨Demonstrate Your Leadership Skills
As a Counter Manager, you'll be responsible for leading a team. Prepare examples of how you've successfully managed or coached others in the past. Think about times when you set goals for your team and how you motivated them to achieve those targets. This will highlight your ability to drive performance and foster a collaborative environment.
✨Showcase Your Customer Service Expertise
Chantecaille places a high value on customer experience. Be ready to share specific instances where you’ve gone above and beyond for a customer. Discuss how you handle difficult situations and ensure that every customer leaves satisfied. This will demonstrate your commitment to delivering exceptional service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage events or promotions. Think of scenarios where you had to organise an event or deal with stock management issues. Practising these responses will help you articulate your thought process and decision-making skills during the interview.
