At a Glance
- Tasks: Manage a luxury counter, drive sales, and enhance customer experiences in Edinburgh.
- Company: Join La Prairie, a renowned Swiss luxury brand focused on skincare innovation.
- Benefits: Competitive salary, commission scheme, generous holiday, and employee discounts.
- Other info: Exciting opportunities for career growth and employee rewards.
- Why this job: Be part of a prestigious brand and connect with customers while driving sales.
- Qualifications: Experience in skincare treatments; NVQ level 3/ITEC diploma preferred but not mandatory.
The predicted salary is between 36000 - 60000 £ per year.
Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging Therapies? Our sister Brand La Prairie is looking for a Counter Manager to join our North Region.
You will be responsible for managing our counter in Edinburgh. You will implement effective weekly business plans and you will work towards maximising the retail performance targets. You will be solely accountable for the sales and performance of the account and will have the opportunity to make new connections in Edinburgh whilst working towards recruiting new customers to the brand. You will also have the chance to utilise our beauty room to enhance the customer experience but also host on/off counter animations.
Main responsibilities
To achieve sales by using La Prairie’s selling and training guidelines:
•Achieve targets and business plan effectively including creating outreach opportunities and partnering your host store to offer the ultimate La Prairie experience
•Traffic stop daily in store to recruit prospective clients to your business
•Invite every customer to sit down and have a skincare consultation: listening and identifying the customers needs
•Proactively organise external events to generate sales and recruiting new clients to your counter
•Ensure the counter is represented to exemplary standards and you effectively communicate with all relevant La Prairie departments
Qualifications
Applicants for this position must be able to demonstrate the following skills and experience:
•NVQ level 3/ ITEC diploma preferential not mandatory
•Experience of providing high quality skincare treatments to clients
In return, La Prairie offers:
•A good salary with a new competitive commission scheme
•33 holiday days (including bank holidays) pro-rated based on working days
•Generous product allocation & discount
•Long Service Awards starting with 3 years’ service
•Gratis of new launches
•Contributory pension scheme – 5% employer contribution
•Employee referral bonuses
Counter Manager in Edinburgh employer: Chantecaille
Chantecaille is an exceptional employer that values its employees by fostering a vibrant and inclusive work culture at the John Lewis, Bluewater location. With a focus on personal growth and development, team members are encouraged to enhance their skills in the beauty industry while enjoying flexible working hours and a supportive environment that prioritises customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager in Edinburgh
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Chantecaille, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Chantecaille!
We think you need these skills to ace Counter Manager in Edinburgh
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Chantecaille, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Chantecaille and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Chantecaille that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Chantecaille
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
