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- Tasks: Lead a team at La Prairie's iconic Harrods counter, driving sales and delivering luxury experiences.
- Company: Join La Prairie, a prestigious brand in luxury skincare, known for excellence.
- Benefits: Competitive salary, generous holiday, product discounts, and professional development opportunities.
- Why this job: Be a key player in a luxury retail environment and inspire a passionate team.
- Qualifications: Experience in retail management and a passion for luxury skincare.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about retail and are driven by the world of luxury skincare? Our sister brand La Prairie is seeking a Business Manager to lead their Harrods counter. La Prairie at Harrods, one of London’s most prestigious retail destinations, offers an exceptional opportunity to lead one of our most iconic counters.
As a Business Manager, you will oversee a team of 11 beauty consultants and therapists, driving business growth and delivering exceptional client experiences that embody the La Prairie standard of excellence. You will be responsible for achieving and maximizing retail objectives, elevating brand presence, and ensuring the highest level of in-store presentation consistent with La Prairie’s luxury heritage.
Through strategic leadership, effective recruitment, and performance management, you will inspire and act as a role model to your team to provide best-in-class service and transform every customer interaction into a true luxury experience. Your goal will be to strengthen La Prairie’s position within the skincare category, in full alignment with the brand’s strategic vision and roadmap.
Main Accountabilities- Business Planning
- Deliver annual retail sales targets through effective business planning and strategy execution.
- Define and monitor weekly sales targets, providing clear rationale and performance updates.
- Drive retail growth by developing and reviewing business plans and event activities; share detailed progress reports twice yearly.
- Identify new sales opportunities within brand guidelines and assess their effectiveness.
- Take ownership of performance, providing management with insights, corrective actions, and high-quality weekly door reports.
- Partner with the Stock Controller to monitor stock levels, optimize stock age, manage testers, and ensure timely corrective actions.
- Communicate risks and opportunities promptly to Head Office teams.
- Manage team absences proactively to ensure full counter coverage.
- Guarantee 100% accuracy and compliance in all sales reporting, including IPPOS and clienteling systems.
- Team Development & Performance Management
- Lead, coach, and develop a team of Beauty Consultants, ensuring excellence in performance, conduct, and client service.
- Define the optimum field needs & structure annually to align staffing needs with sales targets and profitability, making adjustments as needed.
- Effectively manage our BA’s to foster collaboration and adherence to brand standards, including grooming, professional behavior, and in-store best practices.
- Build and motivate high-performing teams that consistently meet or exceed KPIs.
- Partner with the Retail Coach to analyze KPIs, identify training needs, and enhance sell-out performance.
- Implement company strategy across counter and nurture strong relationships with store management teams.
- Marketing & Merchandising Implementation
- Ensure flawless execution of in-store marketing activities in line with brand guidelines and strategy.
- Maintain strict adherence to merchandising standards, optimizing use of collateral, samples, and visual assets to maximize retail impact.
- Uphold the La Prairie luxury image through impeccable counter presentation and consultant grooming standards.
- Store Relationships & Communication
- Conduct and document regular business meetings with department and store managers to present strategy updates, review performance, and discuss promotional activities.
- Identify and leverage local opportunities for events, additional retail spaces, and personal shopping initiatives to drive brand visibility and sales.
In return, La Prairie offers:
- A competitive salary and discretionary commission scheme
- 33 holiday days (including bank holidays)
- Generous product allocation & discount
- Long Service Awards starting with 3 years’ service
- A free product to try every time there is a new launch
- Contributory pension scheme – 5% employer contribution
- Employee referral bonuses
- A range of opportunities to develop and grow personally and professionally
- 24/7 Access to Employee Assistance Programme called Lyrahealth
- Annual performance reviews so you know your La Prairie career is going in the right direction
Reports to: South Regional Sales Manager
We look forward to receiving your application.
Business Manager in City of London employer: Chantecaille
Contact Detail:
Chantecaille Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury skincare industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at La Prairie. You never know who might help you land that Business Manager role!
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with hiring managers, share examples of how you've successfully led teams or driven business growth in the past. Make it clear that you can inspire and motivate a team of beauty consultants to deliver top-notch service.
✨Tip Number 3
Research, research, research! Dive deep into La Prairie’s brand values, products, and recent campaigns. This knowledge will not only impress during interviews but also help you tailor your approach to align with their luxury image and retail objectives.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the La Prairie family. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Business Manager in City of London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for luxury skincare and retail in your application. Share why you’re excited about the Business Manager role at La Prairie and how your passion aligns with our brand values.
Tailor Your CV: Make sure your CV highlights relevant experience that matches the job description. Focus on your leadership skills, team management, and any achievements in driving sales growth – we want to see how you can elevate our Harrods counter!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story. Use it to explain how your background and skills make you the perfect fit for this role. Don’t forget to mention specific examples of how you’ve led teams or improved client experiences in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the La Prairie family!
How to prepare for a job interview at Chantecaille
✨Know Your Brand Inside Out
Before the interview, dive deep into La Prairie's history, values, and product offerings. Understanding their luxury skincare ethos will not only impress your interviewers but also help you articulate how you can contribute to their brand vision.
✨Showcase Your Leadership Skills
As a Business Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance management, and driving results. Be ready to discuss specific strategies you've used to motivate and develop your team.
✨Prepare for Sales Strategy Questions
Expect questions about business planning and sales targets. Think of concrete examples where you've set and achieved sales goals. Be prepared to discuss how you would approach defining weekly targets and identifying new sales opportunities for La Prairie.
✨Demonstrate Your Client-Centric Approach
La Prairie is all about delivering exceptional client experiences. Be ready to share stories that highlight your commitment to customer service and how you've transformed interactions into memorable luxury experiences. This will show that you align with their standard of excellence.
