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- Tasks: Lead a team at Chantecaille's Harrods counter, driving sales and delivering exceptional customer service.
- Company: Join a luxury beauty brand known for innovation and sustainability.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Why this job: Be part of a mission-driven brand that values nature and philanthropy.
- Qualifications: Experience in retail management and a passion for beauty and customer service.
- Other info: Exciting opportunity to grow within a prestigious global brand.
The predicted salary is between 36000 - 60000 £ per year.
Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach. A Beiersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive.
This role is for Chantecaille's upcoming counter, opening up in Harrods. It is a full-time position, and the successful candidate will manage 2 part-time Beauty Consultants. The Counter Manager is responsible for ensuring the counter and team consistently meet and exceed company-set goals. Through effective coaching and development, they will ensure each team member achieves their individual KPI targets. The Counter Manager is accountable for the smooth day-to-day operation of the counter and for making sure all team members understand and work toward sales, service, and KPI expectations. They will also be responsible for ongoing training and development to support performance and growth.
- CUSTOMER SERVICE AND PERFORMANCE
- Achieve the targets set by the company as communicated by the Area Manager in respect of items per transaction/average £ sale and mix of business.
- Deliver the highest level of service to ensure every customer is provided with an excellent experience at the counter.
- MAXIMISE SALES PERFORMANCE AND PRODUCTIVITY
- Takes overall accountability in ensuring achievement of all business goals and sales.
Account Manager - Harrods employer: Chantecaille
Contact Detail:
Chantecaille Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Harrods
✨Tip Number 1
Network like a pro! Reach out to people in the beauty industry, especially those connected to Chantecaille. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your passion for luxury beauty! When you get the chance to meet potential employers, share your love for the brand and its mission. Let them see how you align with their values.
✨Tip Number 3
Prepare for the interview by practising common questions related to sales and customer service. We want you to shine, so think of examples from your past experiences that highlight your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Chantecaille team at Harrods.
We think you need these skills to ace Account Manager - Harrods
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty and skincare shine through! We want to see how excited you are about Chantecaille's mission and products. Share any personal experiences or insights that connect you to the brand.
Highlight Your Leadership Skills: As an Account Manager, you'll be leading a team of Beauty Consultants. Make sure to showcase your leadership experience in your application. We’re looking for examples of how you've motivated and developed others to achieve their goals.
Be Specific About Your Achievements: Quantify your past successes! Use numbers and specific examples to demonstrate how you've met or exceeded sales targets in previous roles. This helps us understand the impact you've made in your previous positions.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. We appreciate when candidates show they’ve done their homework and understand what we’re all about. Apply through our website for the best chance!
How to prepare for a job interview at Chantecaille
✨Know the Brand Inside Out
Before your interview, dive deep into Chantecaille’s mission and values. Familiarise yourself with their product range and their commitment to sustainability and philanthropy. This will not only show your genuine interest but also help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
As an Account Manager, you'll be leading a team of Beauty Consultants. Prepare examples from your past experiences where you've successfully coached or developed team members. Highlight how you’ve helped others achieve their KPIs and how you can bring that same energy to Chantecaille.
✨Customer Service is Key
Chantecaille prides itself on providing exceptional customer service. Be ready to discuss your approach to delivering outstanding customer experiences. Think of specific instances where you went above and beyond for a customer and how that impacted sales or customer loyalty.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured at the counter. This shows you're not just interested in the role, but also in how you can contribute to the team’s success.
