At a Glance
- Tasks: Be the face of Chantecaille, delivering top-notch customer service and maintaining a stunning store environment.
- Company: Join Chantecaille, a luxury beauty brand known for its innovative, sustainable products and philanthropic efforts.
- Benefits: Enjoy competitive commissions, 30 holiday days, generous product allocation, and employee referral bonuses.
- Other info: Flexible hours including weekends and bank holidays; ideal for students seeking part-time work.
- Why this job: Work in a collaborative, exciting culture while promoting impactful beauty products that make a difference.
- Qualifications: Retail experience in beauty is preferred; passion for skincare and cosmetics is essential.
Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach.
A Beiersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive.
POSITION INFORMATION
The Part-time Chantecaille Sales Consultant working 4 days a week will be the companies brand ambassador on the John Lewis, Oxford Street counter. The primary responsibilities are to provide outstanding customer service to each customer and to understand individual and team service goals. Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrative and housekeeping duties.
MAIN RESPONSIBILITIES
- CUSTOMER SERVICE AND PERFORMANCE
- Achieve the targets set by the company as communicated by the Counter manager in respect of items per transaction/average £ sale and mix of business.
- Deliver the highest level of service to ensure every customer is provided with an excellent experience at counter.
- EVENTS
- Execute events according to the guidelines as directed by the Counter manager/Account executive/Head Office.
- STOCK
- Assist daily in stock, stock rotation and hygiene supplies replenishment and maintain appropriate levels throughout the day.
- Ensure the drawers and storage areas are kept tidy and highlight any discrepancies or issues to the Counter manager.
- MAINTAIN THE WORK ENVIRONMENT
- Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for the next day’s business.
- Maintain a clean and organised work area, clean as you go.
- Replace missing, finished or damaged products and equipment once authorised by the counter manager.
- Maintain proper placement and condition of merchandise on counters, shelves and all stock holding areas.
- Inform store management/Counter Manager of any store maintenance or Health and safety Issues, potential hazards or accidents.
- TEAMWORK
- Undertake specific tasks as given by the Counter Manager including administrative paperwork and services.
- Work in conjunction with team members and the Counter manager to ensure efficient running of the store.
- Give great internal customer service and develop good working relationships with colleagues.
- ADMINISTRATION
- Assist with inventory counts.
- Complete all administration accurately, legibly and on time.
POSITION QUALIFICATIONS
- Retail experience, preferably in a customer focused, beauty environment.
- Advanced knowledge of beauty products.
- Proven track record of achieving sales targets.
- Works well within a team, and independently.
- Ability to work well in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability.
- Able to work flexible hours including early and late shifts, weekends & bank holidays.
- Previous experience in luxury beauty industry and department stores desired but not limited to.
- Beauty Therapy level 3 - desired but not essential.
IN RETURN, CHANTECAILLE OFFERS:
- A new competitive commission scheme.
- 30 holiday days (including bank holidays) pro-rated based on working days.
- Generous product allocation.
- Employee referral bonuses.
Sales Consultant in Stevenage employer: Chantecaille Beauté
Chantecaille is an exceptional employer, offering a collaborative and inclusive work culture that empowers employees to thrive in the luxury beauty industry. As a Sales Consultant on the prestigious John Lewis, Oxford Street counter, you will enjoy competitive commission schemes, generous holiday allowances, and opportunities for personal growth within a brand renowned for its commitment to sustainability and philanthropy. Join a team of passionate professionals dedicated to delivering outstanding customer experiences while representing a brand that values innovation and ethical practices.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant in Stevenage
✨Tip Number 1
Familiarise yourself with Chantecaille's product range and their unique selling points. Understanding the brand's commitment to sustainability and philanthropy will help you connect with customers and convey the brand's values effectively.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. Focus on providing a personalised experience, as this is crucial for achieving sales targets and ensuring customer satisfaction.
✨Tip Number 3
Network with current or former employees of Chantecaille or similar brands. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Be prepared to discuss your previous retail experiences and how they relate to the role. Highlight any achievements in sales or customer service that demonstrate your ability to meet targets and work well in a team.
We think you need these skills to ace Sales Consultant in Stevenage
Some tips for your application 🫡
Understand the Brand:Familiarise yourself with Chantecaille's mission and values. Highlight your passion for botanical beauty and sustainability in your application to show that you align with their ethos.
Tailor Your CV:Make sure your CV reflects relevant retail experience, especially in customer service and beauty environments. Emphasise any achievements related to sales targets and teamwork.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific experiences that demonstrate your ability to provide excellent customer service and work well in a team.
Highlight Relevant Skills:In your application, emphasise skills such as adaptability, multitasking, and knowledge of beauty products. These are crucial for the fast-paced environment at Chantecaille.
How to prepare for a job interview at Chantecaille Beauté
✨Know the Brand Inside Out
Before your interview, make sure you research Chantecaille thoroughly. Understand their mission, values, and product offerings. Being able to discuss their commitment to sustainability and philanthropy will show your genuine interest in the brand.
✨Demonstrate Your Customer Service Skills
As a Sales Consultant, exceptional customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved customer issues. This will highlight your ability to meet the company's service goals.
✨Showcase Your Teamwork Abilities
Chantecaille values collaboration, so be ready to discuss how you've successfully worked within a team. Share specific instances where you contributed to a team's success or helped resolve conflicts, demonstrating your ability to work well with others.
✨Prepare for Role-Play Scenarios
You might be asked to participate in role-play during the interview to assess your sales techniques. Practice how you would approach a customer, recommend products, and handle objections. This will help you feel more confident and prepared.
