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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maintain a stunning beauty counter.
- Company: Join Chantecaille, a luxury brand known for its sustainable and cruelty-free beauty products.
- Benefits: Enjoy 30 holiday days, flexible hours, and a collaborative work environment.
- Why this job: Be part of a pioneering beauty brand and make a real impact in customer experiences.
- Qualifications: Retail experience in beauty is a plus; passion for beauty products is essential.
- Other info: Work in an exciting new counter at John Lewis, Solihull with great team spirit.
Overview
Chantecaille’s mission is to create luxurious botanical beauty with impact. The brand is known for pioneering naturals in skincare and makeup, cruelty-free products, and a sustainable approach. Beiersdorf prestige brand with global teams across product formulation, creative direction, marketing, and more. The workplace culture is collaborative, exciting, and inclusive.
Position information
The part-time Chantecaille Beauty Consultant works 2 days a week for our brand-new counter opening in John Lewis, Solihull. The primary responsibilities are to provide outstanding customer service to each customer and to understand individual and team service goals. Other responsibilities include maintaining the store environment and operations and assisting with administrative and housekeeping duties.
Main responsibilities
Customer service and performance
- Achieve the targets set by the company as communicated by the Counter manager in respect of items per transaction/average sale value and mix of business
- Deliver the highest level of service to ensure every customer is provided with an excellent counter experience
Events
- Execute events according to guidelines as directed by the Counter manager/Account executive/Head Office
Stock
- Assist daily in stock, stock rotation and hygiene supplies replenishment and maintain appropriate levels throughout the day
- Ensure drawers and storage areas are tidy and highlight any discrepancies or issues to the Counter manager
Maintain the work environment
- Participate in cleaning display units, tools and testers, including thorough cleaning at night to prepare for the next day’s business
- Maintain a clean and organized work area, clean as you go
- Replace missing, finished or damaged products and equipment once authorised by the counter manager
- Maintain proper placement and condition of merchandise on counters, shelves and stockholding areas
- Inform store management/Counter Manager of any maintenance or Health and Safety issues, potential hazards or accidents
Teamwork
- Undertake specific tasks as given by the Counter Manager, including administrative paperwork and services
- Work with team members to ensure efficient running of the store
- Provide great internal customer service and develop good working relationships with colleagues
Administration
- Assist with inventory counts
- Complete all administration accurately, legibly and on time
Position qualifications
- Retail experience, preferably in a customer-focused beauty environment
- Advanced knowledge of beauty products
- Proven track record of achieving sales targets
- Works well within a team, and independently
- Ability to work well in a fast-paced, team-oriented setting that requires multitasking, teamwork and adaptability
- Able to work flexible hours including early and late shifts, weekends and bank holidays
- Previous experience in luxury beauty industry and department stores desired but not essential
- Beauty Therapy level 3 – desired but not essential
In return, Chantecaille offers:
- 30 holiday days (including bank holidays) – pro-rated based on working days
Seniority level
- Associate
Employment type
- Part-time
Job function
- Sales and Customer Service
- Industries: Personal Care Product Manufacturing and Retail
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Beauty Consultant - John Lewis Solihull employer: Chantecaille Beaute Inc.
Contact Detail:
Chantecaille Beaute Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Consultant - John Lewis Solihull
✨Tip Number 1
Get to know the brand inside out! Chantecaille is all about luxurious botanical beauty, so dive into their products and values. This will help you connect with customers and show them you’re genuinely passionate about what you’re selling.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable with handling different customer scenarios. Remember, it’s all about creating an amazing experience for each person who walks up to your counter.
✨Tip Number 3
Show off your teamwork skills! Be ready to collaborate with your colleagues and support each other in achieving those sales targets. A positive attitude goes a long way in making the work environment enjoyable for everyone.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Beauty Consultant - John Lewis Solihull
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for beauty products shine through! Share any experiences you've had in the beauty industry or how you keep up with the latest trends. We want to see that you're genuinely excited about joining our team.
Tailor Your Application: Make sure to customise your application for the Beauty Consultant role at Chantecaille. Highlight your customer service skills and any relevant retail experience. We appreciate when candidates take the time to connect their background to what we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and enthusiasm without having to sift through unnecessary fluff!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Chantecaille Beaute Inc.
✨Know Your Products Inside Out
As a Beauty Consultant, it's crucial to have a solid understanding of the products you'll be selling. Research Chantecaille’s range, focusing on their unique ingredients and benefits. This knowledge will help you answer customer queries confidently and demonstrate your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will show the interviewers that you can deliver the high level of service they expect at Chantecaille.
✨Emphasise Teamwork and Collaboration
Since the role involves working closely with a team, be ready to discuss how you’ve successfully collaborated with others in previous jobs. Highlight any specific instances where teamwork led to achieving sales targets or improving customer experiences.
✨Dress the Part
First impressions matter, especially in the beauty industry. Dress professionally and in line with the brand's image. This not only shows your enthusiasm for the role but also reflects your understanding of the beauty sector's standards.
