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- Tasks: Create personalised travel itineraries and manage all aspects of tour operations.
- Company: Dynamic travel company focused on delivering exceptional customer experiences.
- Benefits: Competitive salary, travel perks, and opportunities for professional growth.
- Why this job: Join a passionate team and help others fulfil their travel dreams.
- Qualifications: 2 years in travel & tourism, strong English & Chinese skills, and attention to detail.
- Other info: Fast-paced environment with a focus on teamwork and independence.
The predicted salary is between 24000 - 36000 £ per year.
We are currently seeking highly-motivated, passionate Tour Operations Executive to help our customers fulfil their travel aspirations and materialise their travel plans by understanding their requirements and working closely with them to create personalised, seamless itineraries. The goal is to provide quality travel experiences to keep our customers delighted and loyal for future services.
The Tour Operations Executive manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support. He/She is service-oriented with strong multi-tasking skills, able to address any vendor management issues. He/She is able to think clearly in emergencies and ensures smooth tour operations in accordance with schedules/itineraries.
Job Description- Liaise with service providers (such as airlines, land operators, hotel) and send reservation requests to service providers.
- Monitor ticketing deadlines and air tickets issuance, GDS tickets stock requisitions.
- Interact with suppliers and business partners to settle and finalise logistical requirements for outbound tour groups.
- Take note of special requests for seat preferences and dietary restrictions.
- Generate Group Sales (GS) and budget costing.
- Generate Exchange Order (EO) to make payment to airlines and operators.
- Handle any operations-related enquiries and assist Sales Team when required.
- Create tour type and tour code using in-house travel system.
- Issue travel documents to customers.
- Provide information, quotations and assistance during destination travel events, if required.
- Any other duties as assigned by supervisor.
- Minimum 2 years’ experience in a travel & tourism company.
- Good command of English & Chinese to deal with overseas business partners.
- Excellent accuracy and attention to detail.
- Strong organisational skills and the ability to set priorities and meet deadlines.
- Excellent command of Microsoft Office (Word, Excel, Outlook) applications and computing skills.
- Ability to work under pressure in a fast-paced environment.
- Must be team oriented, extremely motivated, and able to work independently.
- Knowledge of CRS, GDS and CRM system (Airline booking system) is an advantage.
- Experience of working in an operational or customer service role in the travel industry is preferred.
Please click APPLY NOW to submit your application. We regret that only shortlisted candidates will be notified.
Operations Executive employer: CHAN'S WORLD HOLIDAYS PTE. LTD.
Contact Detail:
CHAN'S WORLD HOLIDAYS PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they deliver quality travel experiences. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience make you the perfect fit for the Operations Executive role. Keep it concise and focus on what you can bring to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Executive role. Highlight your travel industry experience and any relevant software knowledge, like CRS or GDS systems, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for travel and customer service, and explain how you can help us create those seamless itineraries our customers love. Keep it personal and engaging!
Showcase Your Attention to Detail: In the travel industry, details matter! Use your application to demonstrate your accuracy and organisational skills. Mention specific examples where you've successfully managed multiple tasks or resolved issues under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining the StudySmarter team!
How to prepare for a job interview at CHAN'S WORLD HOLIDAYS PTE. LTD.
✨Know Your Stuff
Make sure you’re familiar with the travel industry, especially the specifics of tour operations. Brush up on your knowledge of GDS and CRS systems, as well as any recent trends in travel. This will show that you’re not just passionate but also informed.
✨Showcase Your Multi-Tasking Skills
Since the role requires strong multi-tasking abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects at once. Be ready to discuss how you prioritised and handled pressure, as this will resonate well with the interviewers.
✨Customer-Centric Mindset
Emphasise your service-oriented approach. Think of specific instances where you went above and beyond for a customer. This could be resolving an issue or creating a memorable experience. Highlighting your dedication to customer satisfaction will align perfectly with their goals.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s operations, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if it’s the right fit for you too.
