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- Tasks: Create personalised travel itineraries and manage all aspects of tour operations.
- Company: Dynamic travel company focused on delivering exceptional customer experiences.
- Benefits: Competitive salary, travel perks, and opportunities for professional growth.
- Why this job: Join a passionate team and help others fulfil their travel dreams.
- Qualifications: 2 years in travel & tourism, strong English & Chinese skills.
- Other info: Fast-paced environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 8000 - 12000 £ per year.
We are currently seeking highly-motivated, passionate Tour Operations Executive to help our customers fulfil their travel aspirations and materialise their travel plans by understanding their requirements and working closely with them to create personalised, seamless itineraries. The goal is to provide quality travel experiences to keep our customers delighted and loyal for future services.
The Tour Operations Executive manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support. He/She is service-oriented with strong multi-tasking skills, able to address any vendor management issues. He/She is able to think clearly in emergencies and ensures smooth tour operations in accordance with schedules/itineraries.
Job Description
- Liaise with service providers (such as airlines, land operators, hotel) and send reservation requests to service providers.
- Monitor ticketing deadlines and air tickets issuance, GDS tickets stock requisitions.
- Interact with suppliers and business partners to settle and finalise logistical requirements for outbound tour groups.
- Take note of special requests for seat preferences and dietary restrictions.
- Generate Group Sales (GS) and budget costing.
- Generate Exchange Order (EO) to make payment to airlines and operators.
- Handle any operations-related enquiries and assist Sales Team when required.
- Creation of tour type and tour code using in-house travel system.
- Issue travel documents to customers.
- Provide information, quotations and assistance during destination travel events, if required.
- Any other duties as assigned by supervisor.
Job Requirements
- Minimum 2 years' experience in a travel & tourism company.
- Good command of English & Chinese to deal with overseas business partners.
- Excellent accuracy and attention to detail.
- Strong organisational skills and the ability to set priorities and meet deadlines.
- Excellent command of Microsoft Office (Word, Excel, Outlook) applications and computing skills.
- Ability to work under pressure in a fast-paced environment.
- Must be team oriented, extremely motivated, and able to work independently.
- Knowledge of CRS, GDS and CRM system (Airline booking system) is an advantage.
- Experience of working in an operational or customer service role in the travel industry is preferred.
Operations Executive in London employer: CHAN'S WORLD HOLIDAYS PTE. LTD.
Contact Detail:
CHAN'S WORLD HOLIDAYS PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they deliver quality travel experiences. This will help you tailor your answers and show you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Operations Executive role. Highlight your experience in travel coordination and customer support, and don’t forget to mention your attention to detail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and are keen to contribute to creating seamless travel itineraries.
We think you need these skills to ace Operations Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Executive role. Highlight your travel industry experience and any relevant software knowledge, like GDS or CRS systems, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for travel and customer service, and explain how you can help us create those seamless itineraries our customers love. Keep it personal and engaging!
Showcase Your Attention to Detail: In this role, accuracy is key! Use your application to demonstrate your attention to detail. Whether it's through your CV formatting or the way you describe your past roles, make sure we see that you’re meticulous.
Apply Through Our Website: We want to hear from you! Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at CHAN'S WORLD HOLIDAYS PTE. LTD.
✨Know Your Stuff
Make sure you understand the travel industry inside out. Brush up on your knowledge of GDS, CRS, and CRM systems, as well as current trends in travel. This will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Multi-tasking Skills
As an Operations Executive, you'll need to juggle various tasks. Prepare examples from your past experience where you've successfully managed multiple responsibilities. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Be Customer-Centric
Since the role is all about providing quality travel experiences, be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific stories that highlight your service-oriented mindset and attention to detail.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a last-minute change in a travel itinerary. Think through your problem-solving strategies and be ready to articulate how you'd ensure smooth operations under pressure.
