Block is seeking a proactive Internal Dispute Resolution specialist to handle escalated customer complaints within our global complaints policy. You will collaborate with onshore and offshore teams to uphold fair outcomes and support frontline staff in delivering efficient resolutions.
The role requires 2–3 years in customer service with escalation experience, a background in FCA-regulated financial services, and strong communication skills across channels.
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Remote Escalations Advocate: Complex Customer Complaints employer: Channel Sales Support Agent - Block
Tidal is an exceptional employer that champions creativity and innovation within the music industry, offering a unique opportunity for a Creative Director to shape the future of artist engagement. With a commitment to inclusivity and a dynamic work culture, Tidal empowers its employees to drive impactful projects while fostering personal and professional growth. Located in a vibrant environment, Tidal provides access to cutting-edge resources and a collaborative team atmosphere, making it an ideal place for those looking to make a meaningful impact in the world of music and technology.
Contact Details:
Channel Sales Support Agent - Block Recruitment Team
