Block is building a team to resolve complex customer complaints within a global, regulated environment. You will work with onshore and offshore colleagues to uphold internal policies and ensure fair outcomes for customers raising complaints.
The role emphasizes collaboration across Operations and Product/Technology to improve processes and service levels. The ideal candidate has 2–3 years in customer service with escalations experience, strong communication skills, and a calm, analytical mindset
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Regulatory Escalations Advocate (Remote) employer: Channel Sales Support Agent - Block
Tidal is an exceptional employer that champions creativity and innovation within the music industry, offering a unique opportunity for a Creative Director to shape the future of artist engagement. With a commitment to inclusivity and a dynamic work culture, Tidal empowers its employees to drive impactful projects while fostering personal and professional growth. Located in a vibrant environment, Tidal provides access to cutting-edge resources and a collaborative team atmosphere, making it an ideal place for those looking to make a meaningful impact in the world of music and technology.
Contact Details:
Channel Sales Support Agent - Block Recruitment Team
