Location: Jersey
Hours: 39 hours
Job Role
We’re looking for Funeral Directors Assistant to join our team at De Gruchy's Funeral Care.
We are very proud of our small but expertly-led, professional team, and this is a rare opportunity to to manage the day-to-day operation of this part of the business. To undertake various duties within the funeral home and mortuary area in support
of day-to-day funeral care activities, including arranging funeral plans and
providing administrative support, driving duties, preparation and transfer of the
deceased.
Role Responsibilities:
Receptionist for De Gruchys Funeral Care and answer customer queries and phone calls in a compassionate way,
Responsible for general accounting and administrative functions relating to funeral care,
Collaborates with Co-Operative head office departments with sharing of relevant data reports and support of debt recovery,
Provides support to funeral directors in arrangement of funerals, as needed,
Support clients in completion of Expression of Wishes arrangements,
Co-ordinates pre-paid funeral plans and supports funeral directors in arrangement of these,
Undertakes training and development to improve own skills and knowledge,
Undertakes driving duties to transport the deceased, always maintaining a professional and dignified approach,
Assists in the preparation and presentation of the deceased for viewings,
Participates in an out of hours on-call rota.
Show compassion and respect with excellent customer service for any client families visiting the funeral homeCompiles client feedback and informs the Funeral Director to enable action or improvements to be made
Supports and initiates cost reduction and business growth opportunities for the Funeral Business,
Ensures there is a clear hand over of information as required to other appropriate team members,
Support De Gruchy's in meeting the Health and Safety requirements by law and the Co-operative societyattaining a minimum standard within audits
Any other duties required by the Management team in the pursuance of a successful operation.
Our ideal candidate will have the following skills, knowledge and experience:
- Able to prioritise and meet deadlines for providing reports.
- Excellent written and verbal communication skills in English.
- Good organisational Skills with attention to detail
- Commitment to improving service delivery and customer care
- Experience of working within a team environment
- Ability to work on their own initiative
- Has relevant funeral or administrative knowledge (including Microsoft Office), skills and experience to execute the role, or interest in completing of training.
- Ability to always act in a professional and dignified manner.
- Flexibility to provide out of hours support when required
- Ability ti Demonstrate Co-operative Aims and Values
We are committed to creating an inclusive and supportive recruitment experience. If you need any assistance when applying, or would benefit from adjustments at interview stage, please reach out to our People Team, we are always happy to support you.
For further information, please contact our People team on 01534 879822 or please email us.
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Funeral Directors Assistant | De Gruchys Funeral Care employer: Channel Islands Co
The Channel Islands Co-operative Society is an exceptional employer, offering a supportive work culture that prioritises employee development and teamwork. Located in the vibrant community of Jersey, this role as Night Shift Store Lead provides unique opportunities for growth while ensuring a safe and engaging environment for both staff and customers. With a focus on delivering outstanding service and driving sales, employees can thrive in a dynamic setting that values their contributions.
