Location: Jersey
Hours: up to 39 hours
Job Role
We are looking for a Customer Team Leader of the Online Grocery Order Picking and Deliveries, to be part of our fantastic team at ourMillennium Park Food Store on a full-time basis.
This role is part of our store operational team. As Team Leader you will play a pivotal role in ensuring our E-commerce customers receive an exceptional shopping and delivery experience. You will manage a team of order pickers, coordinate order allocation, oversee delivery drivers and act as the main point of contact for customer queries related to home deliveries.
Duties will include;
- Leading coaching and mentoring a team of grocery order pickers to achieve high standards of accuracy, efficiency and customer service.
- Allocate and prioritise online order for picking and ensuring timely preparation and readiness for collection or delivery.
- Monitor team performance, provide feedback and support and ensure all orders meet quality , safety and presentation standards
- Ensure daily schedule is managed and the activities of the delivery drivers are fulfilled, ensure most efficient routes are used and deliveries made on time.
- Acting as Primary Store Team Member Customer Liaison for home deliveries, resolving queries and issues promptly to ensure customer satisfaction.
- Support team members with training and development fostering a positive and collaborative working environment.
- Maintaining compliance with legal, health and safety regulations and ensuring all diligence checks are completed.
- Coordinating closely with store management and other departments to ensure smooth operations and swift resolution of any issues.
- Championing the use of digital tools and systems to optimise order picking and delivery processes.
- Participating in community and store-based initiatives as part of the Channel Islands Co-op Team.
- Get involved with your team in any other duties as required.
SKILLS, KNOWLEDGE AND EXPERIENCE REQUIREMENTS
- 3+ years retail and customer service experience
- Understanding of compliance and regulatory requirements for retail.
- Positive Approach and Attitude
- Genuine care for the needs of our customers and members
- Great people skills, building positive relationships with customers and colleagues
- Strong organisational and problem solving skills
- Great communication skills, able to build positive relationships.
- Be self-motivated, and self directed as well as a team player.
- Flexibility to work a range of shifts.
- As desire to learn, grow and develop your leadership skills.
- Basic DBS will also be required.
You should be flexible in order to meet the demands of our trading which may include weekends, but what you give in enthusiasm we'll return to you in full with training and other benefits and rewards including;
- a competitive salary
- staff discount
- discretionary bonus
- pension scheme
- simply Health
- a generous holiday allowance
- other discounts
The Channel Islands Co-operative Society have something for everyone.
Discover the difference you can make in a career with us.
We are committed to creating an inclusive and supportive recruitment experience. If you need any assistance when applying, or would benefit from adjustments at interview stage, please reach out to our People Team, we are always happy to support you.
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Customer Team Leader - E Commerce | Millennium Park Food Store employer: Channel Islands Co
The Channel Islands Co-operative Society is an exceptional employer, offering a supportive work culture that prioritises employee development and teamwork. Located in the vibrant community of Jersey, this role as Night Shift Store Lead provides unique opportunities for growth while ensuring a safe and engaging environment for both staff and customers. With a focus on delivering outstanding service and driving sales, employees can thrive in a dynamic setting that values their contributions.
