At a Glance
- Tasks: Support social media campaigns and manage client relationships for impactful marketing solutions.
- Company: Join Channel Factory, a leader in intelligent marketing solutions with a diverse and collaborative culture.
- Benefits: Competitive salary, 30 days holiday, remote work options, and healthcare coverage.
- Other info: Dynamic environment with global career opportunities and exciting company conferences.
- Why this job: Kickstart your career in digital marketing while mastering social media advertising and client solutions.
- Qualifications: 1-2 years in paid social or performance marketing; strong analytical and communication skills.
The predicted salary is between 30000 - 40000 € per year.
Location: London
Reports to: Local Social CSM Lead
Team Structure: Part of the Client Solutions team, supporting Social CSMs and Senior CSMs in social campaign strategies, execution, analyses, and client success.
Who We Are
Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance. Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture.
About the Role
This role is ideal for a digital marketing enthusiast with a foundational background in paid social advertising who is eager to grow into a strategic account management professional. As a Junior Social Client Solutions Manager, you will play a pivotal role in supporting the management of client relationships for our social media offerings. You will work closely with Senior CSMs and the Programmatic and Data Solutions team to ensure smooth social campaign launches, proactive optimizations, and successful delivery. This role balances day-to-day campaign execution with client-facing support, offering a fantastic career-building opportunity to master social media advertising, account health, and client solutions.
Key Responsibilities
- Campaign Strategy & Execution
- Setup & Launch: Assist in planning, launching, and managing paid social media campaigns aligned with client KPIs.
- Monitoring & Pacing: Track campaign pacing and performance metrics daily, proactively identifying optimization opportunities to ensure budget delivery and ROI.
- Troubleshooting: Identify and escalate campaign performance or delivery issues, suggesting actionable solutions to improve outcomes.
- Client Portfolio Support & Collaboration
- Account Support: Support the Client Solutions team in managing an assigned portfolio of clients, focused on driving retention, growth, and overall satisfaction.
- Strategic Collateral: Assist in preparing strategic proposals, targeting/audience lists, and material for regular client performance reviews.
- Internal Alignment: Communicate effectively across internal teams (including Programmatic, Data Solutions, Sales, and Analytics) to ensure seamless client onboarding and ongoing campaign alignment.
- Query Resolution: Respond to internal and external client queries with urgency and accuracy, serving as a reliable day-to-day point of contact.
- Data Analysis & Reporting
- Post-Campaign Insights: Generate detailed post-campaign reports summarising performance, analysing key metrics, and delivering data-driven insights and recommendations to clients.
- Documentation: Maintain accurate, up-to-date documentation of campaign processes, platform configurations, and unique client requirements.
- Social Media Expertise & Professional Growth
- Platform Proficiency: Master internal tools, CRM systems (Salesforce), and major social media advertising platforms.
- Trend Awareness: Stay current on paid social trends, emerging ad formats (e.g., Meta, TikTok, etc.), and industry shifts, contributing to team knowledge-sharing initiatives.
Requirements & Qualifications
What You Bring:
- Experience: 1–2 years of experience in paid social, social campaign management, or performance marketing within a media agency, digital agency, tech publisher, or digital media platform.
- Platform Knowledge: Hands-on familiarity with paid social media advertising platforms (e.g., Meta Ads Manager) and digital media buying/optimization.
- Analytical Skills: Strong basic proficiency in Excel (including pivot tables, basic calculations, and data visualization) with an ability to interpret campaign data.
- Soft Skills: Exceptional organizational skills, laser-sharp attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Communication: Excellent written and verbal communication skills for both internal teamwork and client-facing updates.
Pluses: Experience with Salesforce or other CRM systems; certifications in Google Ads, Meta Blueprint, or other platform equivalents are highly advantageous.
Benefits:
- Competitive salary + bonus scheme
- 30 days holiday
- Work abroad from any of our EMEA locations (travel covered in line with company policy)
- Brand new MacBook + iPhone
- Company-paid phone contract
- Cycle to Work / Bike Scheme
- Summer & Winter company conferences across EMEA — meet and collaborate with global colleagues
- Healthcare coverage
- An international, fast-growing company with global career opportunities
Junior Social Client Solutions Manager in London employer: Channel Factory
Channel Factory is an exceptional employer that fosters a vibrant and inclusive work culture, where diversity and collaboration are at the forefront. With a strong emphasis on employee growth, the Junior Social Client Solutions Manager role offers a unique opportunity to develop strategic account management skills while working with cutting-edge marketing solutions in the heart of London. Employees enjoy competitive salaries, generous holiday allowances, and the chance to work abroad, making it a truly rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Social Client Solutions Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn, attend events, and join relevant groups. The more connections we make, the better our chances of landing that Junior Social Client Solutions Manager role.
✨Tip Number 2
Prepare for interviews by researching Channel Factory and its culture. Understand their mission and values, and think about how your skills align with their needs. We want to show them we're not just a good fit, but the perfect match!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more we rehearse, the more confident we'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing our enthusiasm for the role. Let’s remind them why we’re the best choice for their Junior Social Client Solutions Manager position.
We think you need these skills to ace Junior Social Client Solutions Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Junior Social Client Solutions Manager role. Highlight any relevant experience in paid social advertising and client management to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for digital marketing and how you can contribute to our team. Be sure to mention specific examples of your past successes in social campaign management.
Showcase Your Analytical Skills:Since this role involves data analysis, don’t forget to mention your proficiency in Excel and any experience you have interpreting campaign data. We love seeing candidates who can turn numbers into actionable insights!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Channel Factory
✨Know Your Stuff
Make sure you brush up on your knowledge of paid social advertising and the platforms mentioned in the job description, like Meta Ads Manager. Familiarise yourself with recent trends and case studies to show your enthusiasm and understanding of the industry.
✨Showcase Your Analytical Skills
Since the role involves data analysis, be prepared to discuss how you've used Excel or other tools to interpret campaign data. Bring examples of how you've identified optimisation opportunities in past campaigns to demonstrate your analytical prowess.
✨Prepare for Client Scenarios
Think about potential client scenarios you might face in this role. Prepare to discuss how you would handle common issues, such as troubleshooting campaign performance or responding to client queries. This will show your problem-solving skills and readiness for client interactions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or specific challenges the Client Solutions team is currently facing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
