At a Glance
- Tasks: Support social media campaigns, manage client relationships, and analyse performance metrics.
- Company: Dynamic digital marketing agency with a focus on social media solutions.
- Benefits: Competitive salary, 30 days holiday, remote work options, and healthcare coverage.
- Other info: Join a fast-growing international team with global career opportunities.
- Why this job: Kickstart your career in digital marketing and master social media advertising strategies.
- Qualifications: 1-2 years in paid social or campaign management; strong analytical and communication skills.
The predicted salary is between 30000 - 40000 € per year.
Location: London
Reports to: Local Social CSM Lead
Team Structure: Part of the Client Solutions team, supporting Social CSMs and Senior CSMs in social campaign strategies, execution, analyses, and client success.
About the Role
This role is ideal for a digital marketing enthusiast with a foundational background in paid social advertising who is eager to grow into a strategic account management professional. As a Junior Social Client Solutions Manager, you will play a pivotal role in supporting the management of client relationships for our social media offerings. You will work closely with Senior CSMs and the Programmatic and Data Solutions team to ensure smooth social campaign launches, proactive optimizations, and successful delivery. This role balances day-to-day campaign execution with client-facing support, offering a fantastic career-building opportunity to master social media advertising, account health, and client solutions.
Key Responsibilities
- Campaign Strategy & Execution
- Setup & Launch: Assist in planning, launching, and managing paid social media campaigns aligned with client KPIs.
- Monitoring & Pacing: Track campaign pacing and performance metrics daily, proactively identifying optimization opportunities to ensure budget delivery and ROI.
- Troubleshooting: Identify and escalate campaign performance or delivery issues, suggesting actionable solutions to improve outcomes.
- Client Portfolio Support & Collaboration
- Account Support: Support the Client Solutions team in managing an assigned portfolio of clients, focused on driving retention, growth, and overall satisfaction.
- Strategic Collateral: Assist in preparing strategic proposals, targeting/audience lists, and material for regular client performance reviews.
- Internal Alignment: Communicate effectively across internal teams (including Programmatic, Data Solutions, Sales, and Analytics) to ensure seamless client onboarding and ongoing campaign alignment.
- Query Resolution: Respond to internal and external client queries with urgency and accuracy, serving as a reliable day-to-day point of contact.
- Data Analysis & Reporting
- Post-Campaign Insights: Generate detailed post-campaign reports summarising performance, analysing key metrics, and delivering data-driven insights and recommendations to clients.
- Documentation: Maintain accurate, up-to-date documentation of campaign processes, platform configurations, and unique client requirements.
- Social Media Expertise & Professional Growth
- Platform Proficiency: Master internal tools, CRM systems (Salesforce), and major social media advertising platforms.
- Trend Awareness: Stay current on paid social trends, emerging ad formats (e.g., Meta, TikTok, etc.), and industry shifts, contributing to team knowledge-sharing initiatives.
Requirements & Qualifications
What You Bring:
- Experience: 1–2 years of experience in paid social, social campaign management, or performance marketing within a media agency, digital agency, tech publisher, or digital media platform.
- Platform Knowledge: Hands-on familiarity with paid social media advertising platforms (e.g., Meta Ads Manager) and digital media buying/optimization.
- Analytical Skills: Strong basic proficiency in Excel (including pivot tables, basic calculations, and data visualisation) with an ability to interpret campaign data.
- Soft Skills: Exceptional organisational skills, laser-sharp attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Communication: Excellent written and verbal communication skills for both internal teamwork and client-facing updates.
Pluses: Experience with Salesforce or other CRM systems; certifications in Google Ads, Meta Blueprint, or other platform equivalents are highly advantageous.
Benefits
- Competitive salary + bonus scheme
- 30 days holiday
- Work abroad from any of our EMEA locations (travel covered in line with company policy)
- Brand new MacBook + iPhone
- Company-paid phone contract
- Cycle to Work / Bike Scheme
- Summer & Winter company conferences across EMEA — meet and collaborate with global colleagues
- Healthcare coverage
- An international, fast-growing company with global career opportunities
Junior Social Client Solutions Manager employer: Channel Factory
Join a dynamic and innovative team as a Junior Social Client Solutions Manager in London, where you'll have the opportunity to develop your skills in digital marketing and social media advertising. Our company fosters a collaborative work culture that prioritises employee growth, offering extensive training and career advancement opportunities, alongside competitive benefits such as 30 days of holiday and the chance to work abroad. With a focus on client success and a supportive environment, this role is perfect for those looking to make a meaningful impact in the digital landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Social Client Solutions Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn, attend events, and join relevant groups. The more connections we make, the better our chances of landing that Junior Social Client Solutions Manager role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past social media campaigns or any relevant projects. This will help us stand out during interviews and demonstrate our hands-on experience with paid social advertising.
✨Tip Number 3
Prepare for interviews by researching the company and its social media strategies. We should be ready to discuss how we can contribute to their client success and campaign execution, showing that we’re genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the team and eager to dive into the world of social media marketing.
We think you need these skills to ace Junior Social Client Solutions Manager
Some tips for your application 🫡
Show Your Passion for Digital Marketing:Let us see your enthusiasm for digital marketing in your application! Share any relevant experiences or projects that highlight your interest in paid social advertising and how you’ve engaged with it in the past.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the role of Junior Social Client Solutions Manager!
Highlight Your Analytical Skills:Since this role involves data analysis, don’t forget to showcase your analytical skills. Mention any experience you have with Excel or data interpretation, as this will be key in demonstrating your fit for the position.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Channel Factory
✨Know Your Social Media Stuff
Make sure you brush up on the latest trends in paid social advertising. Familiarise yourself with platforms like Meta Ads Manager and TikTok. Being able to discuss recent changes or new features will show your passion and knowledge in the field.
✨Showcase Your Analytical Skills
Prepare to talk about your experience with data analysis, especially using Excel. Be ready to share examples of how you've interpreted campaign data in the past and how it influenced your decisions. This role requires a keen eye for detail, so highlight your analytical prowess.
✨Demonstrate Team Collaboration
Since this role involves working closely with various teams, think of examples where you've successfully collaborated with others. Whether it's resolving client queries or aligning on campaign strategies, showing that you can work well in a team is crucial.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you gauge if the company is the right fit for you.
