At a Glance
- Tasks: Support social media campaigns and manage client relationships for impactful digital marketing.
- Company: Join a fast-growing international company with a vibrant culture.
- Benefits: Competitive salary, 30 days holiday, remote work options, and healthcare coverage.
- Other info: Work with cutting-edge tools and collaborate with global teams for professional growth.
- Why this job: Kickstart your career in digital marketing and master social media advertising strategies.
- Qualifications: 1-2 years in paid social or performance marketing; strong communication and analytical skills.
The predicted salary is between 30000 - 40000 € per year.
Location: London
Reports to: Local Social CSM Lead
Team Structure: Part of the Client Solutions team, supporting Social CSMs and Senior CSMs in social campaign strategies, execution, analyses, and client success.
About the Role: This role is ideal for a digital marketing enthusiast with a foundational background in paid social advertising who is eager to grow into a strategic account management professional. As a Junior Social Client Solutions Manager, you will play a pivotal role in supporting the management of client relationships for our social media offerings. You will work closely with Senior CSMs and the Programmatic and Data Solutions team to ensure smooth social campaign launches, proactive optimizations, and successful delivery. This role balances day-to-day campaign execution with client-facing support, offering a fantastic career-building opportunity to master social media advertising, account health, and client solutions.
Key Responsibilities
- Campaign Strategy & Execution
- Setup & Launch: Assist in planning, launching, and managing paid social media campaigns aligned with client KPIs.
- Monitoring & Pacing: Track campaign pacing and performance metrics daily, proactively identifying optimization opportunities to ensure budget delivery and ROI.
- Troubleshooting: Identify and escalate campaign performance or delivery issues, suggesting actionable solutions to improve outcomes.
- Client Portfolio Support & Collaboration
- Account Support: Support the Client Solutions team in managing an assigned portfolio of clients, focused on driving retention, growth, and overall satisfaction.
- Strategic Collateral: Assist in preparing strategic proposals, targeting/audience lists, and material for regular client performance reviews.
- Internal Alignment: Communicate effectively across internal teams (including Programmatic, Data Solutions, Sales, and Analytics) to ensure seamless client onboarding and ongoing campaign alignment.
- Query Resolution: Respond to internal and external client queries with urgency and accuracy, serving as a reliable day-to-day point of contact.
- Data Analysis & Reporting
- Post-Campaign Insights: Generate detailed post-campaign reports summarising performance, analysing key metrics, and delivering data-driven insights and recommendations to clients.
- Documentation: Maintain accurate, up-to-date documentation of campaign processes, platform configurations, and unique client requirements.
- Social Media Expertise & Professional Growth
- Platform Proficiency: Master internal tools, CRM systems (Salesforce), and major social media advertising platforms.
- Trend Awareness: Stay current on paid social trends, emerging ad formats (e.g., Meta, TikTok, etc.), and industry shifts, contributing to team knowledge-sharing initiatives.
Requirements & Qualifications
What You Bring:
- Experience: 1–2 years of experience in paid social, social campaign management, or performance marketing within a media agency, digital agency, tech publisher, or digital media platform.
- Platform Knowledge: Hands-on familiarity with paid social media advertising platforms (e.g., Meta Ads Manager) and digital media buying/optimization.
- Analytical Skills: Strong basic proficiency in Excel (including pivot tables, basic calculations, and data visualisation) with an ability to interpret campaign data.
- Soft Skills: Exceptional organisational skills, laser-sharp attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Communication: Excellent written and verbal communication skills for both internal teamwork and client-facing updates.
- Pluses: Experience with Salesforce or other CRM systems; certifications in Google Ads, Meta Blueprint, or other platform equivalents are highly advantageous.
Benefits
- Competitive salary + bonus scheme
- 30 days holiday
- Work abroad from any of our EMEA locations (travel covered in line with company policy)
- Brand new MacBook + iPhone
- Company-paid phone contract
- Cycle to Work / Bike Scheme
- Summer & Winter company conferences across EMEA — meet and collaborate with global colleagues
- Healthcare coverage
- An international, fast-growing company with global career opportunities
Junior Social Client Solutions Manager in London employer: Channel Factory LLC
As a Junior Social Client Solutions Manager in London, you will thrive in a dynamic and supportive work environment that champions professional growth and innovation. With access to competitive benefits such as 30 days of holiday, opportunities to work abroad, and cutting-edge technology, you will be empowered to develop your skills in social media advertising while collaborating with a diverse team of experts. Join us to embark on a rewarding career path where your contributions directly impact client success and campaign excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Social Client Solutions Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn, attend events, and join relevant groups. The more connections you make, the better your chances of landing that Junior Social Client Solutions Manager role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past social media campaigns or any relevant projects. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to social media advertising and client management. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Junior Social Client Solutions Manager in London
Some tips for your application 🫡
Show Your Passion for Digital Marketing:Let us see your enthusiasm for digital marketing in your application! Share any relevant experiences or projects that highlight your interest in paid social advertising and how you’ve engaged with it in the past.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. We want to see how your skills align with what we’re looking for, so don’t hold back!
Highlight Your Analytical Skills:Since this role involves data analysis and reporting, be sure to showcase your analytical skills. Mention any experience you have with Excel or other data tools, and how you've used them to drive campaign success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Channel Factory LLC
✨Know Your Stuff
Make sure you brush up on your knowledge of paid social advertising and the platforms mentioned in the job description, like Meta Ads Manager. Familiarise yourself with recent trends and case studies to show your enthusiasm and understanding of the industry.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis, especially using Excel. Be ready to explain how you've used metrics to optimise campaigns in the past, as this role heavily relies on tracking performance and making data-driven decisions.
✨Practice Your Communication
Since this role involves client-facing support, practice articulating your thoughts clearly and confidently. Think about examples where you've successfully communicated complex ideas or resolved client queries, as this will demonstrate your soft skills.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s approach to social media campaigns or how they measure success. This shows your genuine interest in the role and helps you understand if the company is the right fit for you.
