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- Tasks: Manage digital video campaigns and optimise performance for top brands.
- Company: Join a diverse and innovative tech company focused on marketing solutions.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Why this job: Lead strategic initiatives and make a real impact in a fast-paced industry.
- Qualifications: 3+ years in digital media with strong analytical and client management skills.
- Other info: Access clear development pathways and enjoy continuous learning opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Reports to: Local CSM Lead
Team Structure: Mid-level role in the Client Solutions team, managing client accounts and campaign success.
Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world's largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world's top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance. Channel Factory embodies a strong culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture.
About the Role
The Client Solutions Manager (CSM) is a client-facing role that focuses on managing digital video campaigns, optimizing performance, and strengthening relationships with advertisers and agencies. As a key point of contact, the CSM ensures that campaigns run smoothly, meet performance goals, and deliver value to clients. This role requires a combination of analytical skills, strategic thinking, and client management expertise. The CSM will work closely with Senior CSMs, Sales, and Programmatic and Data Solutions teams to enhance campaign efficiency, identify growth opportunities, and provide data-driven insights to clients. For professionals looking to take ownership of their own book of business and contribute to strategic client initiatives, this role offers an excellent platform for career advancement.
Key Responsibilities
- Campaign Strategy & Execution: Manage the end-to-end campaign lifecycle, ensuring timely execution, pacing, and delivery against client KPIs. Build and implement campaign strategies aligned with client objectives, focusing on retention and long-term success. Collaborate with internal teams to proactively troubleshoot challenges and adjust campaign strategies as needed. Conduct regular performance analysis and reporting, providing actionable insights to improve campaign outcomes. Support post-campaign reviews by documenting key learnings and identifying opportunities for future optimisation.
- Client Management & Retention: Serve as a key day-to-day contact for clients, building strong relationships through consistent, high-quality service. Proactively manage timelines, deliverables, and expectations-keeping clients and internal teams aligned throughout campaigns. Assist in developing and maintaining strategic account plans, tracking performance metrics and client goals to guide next steps. Identify client needs and offer relevant, data-backed solutions to improve campaign effectiveness and satisfaction. Collaborate with internal teams to deliver clear insights and recommendations that support client objectives. Provide regular campaign updates and reporting, ensuring transparency and a shared understanding of results.
- Data Analysis & Performance Optimization: Generate reports and dashboards to surface key performance trends and provide visibility into campaign effectiveness. Analyse campaign data to identify performance gaps and areas for optimisation. Proactively support Senior CSMs in refining client strategies, using data to drive retention and improved outcomes. Stay up to date on digital advertising trends and tools to bring fresh thinking to campaign analysis and strategy.
Requirements & Qualifications
- 3+ years of experience in digital media, preferably at a tech publisher or agency.
- Expertise in YouTube advertising, programmatic buying, and digital video platforms.
- Advanced proficiency in Excel, including pivot tables, data analysis, and forecasting.
- Strong analytical skills and a data-driven approach to decision-making.
- Excellent verbal and written communication skills, with experience in client-facing roles.
- Familiarity with Salesforce or other CRM systems.
- Google Ads, YouTube, or industry-related certifications (Meta, Tik Tok etc.) is a plus.
Why Join Us?
- Take ownership of client relationships and lead strategic initiatives for global brands and agencies.
- Operate in a fast-paced, data-led environment where you can drive real impact.
- Grow your expertise in contextual and programmatic advertising solutions.
- Collaborate with a supportive, inclusive team that values creative thinking and continuous learning.
- Access clear development pathways and career progression opportunities.
- Enjoy a competitive salary and benefits package.
Client Solutions Manager (social) - Media employer: Channel Factory LLC
Contact Detail:
Channel Factory LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Solutions Manager (social) - Media
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially around contextual safety and performance. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in digital media and client management can drive success for their campaigns. Highlight your analytical skills and any relevant experience with platforms like YouTube to make a strong impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search and want to be part of our diverse and collaborative culture.
We think you need these skills to ace Client Solutions Manager (social) - Media
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Solutions Manager. Highlight your experience in digital media, especially with YouTube advertising and programmatic buying. We want to see how your skills align with our mission of delivering intelligent marketing solutions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for client management and data-driven decision-making. Tell us why you’re excited about the opportunity to work with global brands and how you can contribute to their success.
Showcase Your Analytical Skills: Since this role requires strong analytical skills, don’t shy away from sharing specific examples of how you've used data to drive campaign performance. We love seeing how you’ve tackled challenges and optimised results in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Channel Factory LLC
✨Know Your Stuff
Make sure you brush up on your knowledge of digital media, especially YouTube advertising and programmatic buying. Familiarise yourself with Channel Factory's platform and how it enhances campaign performance. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data analysis to optimise campaigns or improve client satisfaction. Bring along any reports or dashboards you've created in the past to demonstrate your proficiency in Excel and your data-driven approach.
✨Build Rapport
Since this role is client-facing, practice building rapport during the interview. Be friendly, approachable, and ready to discuss how you’ve successfully managed client relationships in the past. Highlight your communication skills and how you keep clients informed and engaged.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it demonstrates your strategic thinking and curiosity.
