At a Glance
- Tasks: Coordinate services, manage customer enquiries, and ensure smooth operations in a busy environment.
- Company: Join a dynamic team at our Strood depot, where collaboration is key.
- Benefits: Competitive salary, training opportunities, and a supportive work culture.
- Other info: Great opportunity for career growth in the automotive industry.
- Why this job: Make a real difference by helping customers and ensuring their vehicles are serviced efficiently.
- Qualifications: Experience in customer service and administration, with a basic understanding of vehicle terminology.
The predicted salary is between 31000 - 33000 € per year.
We are looking for a Service Co-ordinator to work in our busy Strood depot in the Service Administration department. This permanent position is based in Strood, Kent, and offers a salary of £31,000 – £33,000 with normal hours 45 hours per week (Monday to Friday 8:00 – 17:30, plus one Saturday morning per month).
Responsibilities
- Answer the telephone and deal with customer enquiries and queries.
- Book services and load work plans.
- Verify completed jobs.
- Deal with customers face to face and on the telephone.
- Liaise with Workshop control.
- Rebook recalls or missed appointments.
- Update customers on vehicle progress.
- Authorise breakdowns.
- Create jobs via computer, loading appropriate tasks.
- General administration including account management of priority customers and maintaining departmental records.
- Undertake off‑site manufacturer training and online training.
Essential Qualities
- A basic understanding of vehicle terminology.
- Commercial vehicle experience.
- Automotive Service Co‑ordinator experience.
- Experience dealing with customers both on the telephone and face to face.
- Administration skills.
- PC literate in Microsoft Office including Excel, Word and Email.
- Excellent communication skills.
- Confidence and ability to liaise with all levels of people, including customers, other staff, managers and directors.
- Ability to manage conflicting demands.
- Ability to manage a lot of information at once and work well under pressure.
- Problem solving skills.
- Excellent organisational and planning/scheduling skills.
- High levels of accuracy and attention to detail.
- Ability to build rapport with customers and handle difficult situations.
- Literacy and numeracy skills.
- Ability to challenge.
- Confident with a drive to get things done.
Desirable Qualities
- GCSEs (or equivalent) in Maths and English at Grade C/4 or above.
- Experience/knowledge of Kerridge (although full training will be given).
- Experience working in a busy environment.
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Service Co-ordinator in Strood employer: Channel Commercials PLC
Join our dynamic team at the Strood depot, where we prioritise a supportive work culture that fosters employee growth and development. As a Service Co-ordinator, you will benefit from competitive salary packages, comprehensive training opportunities, and a collaborative environment that values your contributions. With a focus on customer satisfaction and teamwork, we offer a rewarding career path in the automotive service industry right in the heart of Kent.
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-ordinator in Strood
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you apply through our website, show that you understand what makes us tick.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face to face and over the phone, role-play common scenarios with a friend. This will help you feel more confident during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully handled difficult situations. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Co-ordinator in Strood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your automotive service co-ordinator experience and any relevant customer service roles to show us you’re the right fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join our team at StudySmarter and how your background aligns with the role. Keep it friendly and professional, just like we are!
Show Off Your Skills:Don’t forget to mention your PC literacy and organisational skills. We love candidates who can juggle multiple tasks and keep everything running smoothly, so give us examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Channel Commercials PLC
✨Know Your Vehicle Terminology
Brush up on basic vehicle terminology before the interview. Being able to confidently discuss automotive terms will show that you understand the industry and can communicate effectively with customers and colleagues.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've successfully handled customer enquiries in the past. Whether it's over the phone or face-to-face, showcasing your ability to build rapport and resolve issues will highlight your suitability for the role.
✨Show Off Your Organisational Skills
Be ready to discuss how you manage multiple tasks and conflicting demands. Use specific examples from your previous experience to illustrate your planning and scheduling abilities, as these are crucial for a Service Co-ordinator.
✨Familiarise Yourself with Microsoft Office
Since the role requires proficiency in Microsoft Office, especially Excel and Word, make sure you're comfortable using these tools. You might even want to mention any relevant projects or tasks where you've used them effectively.
