At a Glance
- Tasks: Be the friendly face of our service reception, helping customers with their vehicle needs.
- Company: Join Channel Commercials PLC, a leading dealer for DAF Trucks in the South-East.
- Benefits: Enjoy a competitive salary and flexible part-time hours.
- Other info: Gain valuable experience in a busy environment with potential for growth.
- Why this job: Perfect for outgoing individuals who love customer interaction and problem-solving.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 18000 - 18000 € per year.
Contract: Temporary - Maternity Cover to start 1st June 2026
Based: Strood, Kent
Hours: 27 hours per week, Monday to Wednesday 8.00am - 5.30pm
Salary: £18,000 pa (pro rata)
Channel Commercials PLC is a leading commercial vehicle dealer providing sales, parts and servicing for DAF Trucks and light commercial vehicles and vans in the South-East.
Overview
Are you outgoing? Friendly? Enjoy liaising with customers? If so then we have an exciting opportunity for you to work on our busy Strood Service reception. You will be the first point of contact for customers booking and bringing in their vehicles for service, repair and maintenance. This is a temporary part‑time role to cover maternity leave.
Key Responsibilities
- Greeting customers on arrival
- Answering the telephone
- Taking vehicle bookings
- Creating and managing service plans
- Booking services and loading work plan
- Dealing with customers face‑to‑face and on the telephone
- Liaising with Workshop control
- Updating customers on vehicle progress
- Obtaining authority and appropriate order numbers for work to be carried out
- Authorising breakdowns
- Creating jobs via computer, loading appropriate tasks
- Assigning courtesy vehicles and checking them in and out
- Undertaking off‑site manufacturer training and online training
Essential Qualities
- Experience of dealing with customers both on the telephone and face‑to‑face
- Administration skills
- PC literate in Microsoft Office including Excel, Word and Email
- Excellent communication skills including face‑to‑face and telephone
- Confidence and ability to liaise with all levels of people including customers, other staff, managers and directors
- Ability to manage conflicting demands
- Ability to manage a lot of information at once and work well under pressure
- Problem solving skills
- Excellent organisational and planning/scheduling skills
- High levels of accuracy and attention to detail
- Ability to build a rapport with customers and handle difficult situations
- Literacy and numeracy skills
- Ability to challenge
- Drive to get things done
Desirable Qualities
- GCSEs (or equivalent) in Maths and English at Grade C/4 or above
- Experience/knowledge of Kerridge (although full training will be given)
- A basic understanding of vehicle terminology
- Service reception/advisor experience
- Experience of working in a busy environment
Service Advisor (Part time) in Strood employer: Channel Commercials PLC
Channel Commercials PLC is an excellent employer, offering a supportive work culture where employees are valued and encouraged to grow. Located in Strood, Kent, this part-time Service Advisor role provides a unique opportunity to engage with customers in a dynamic environment, while enjoying flexible hours and the chance to develop skills through manufacturer training. With a focus on teamwork and customer satisfaction, Channel Commercials fosters a rewarding atmosphere for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor (Part time) in Strood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Channel Commercials PLC. Understand their values and what they do. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service skills and experience, especially in busy environments. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Service Advisor position!
We think you need these skills to ace Service Advisor (Part time) in Strood
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your friendly and outgoing nature shine through. Use a conversational tone that reflects how you'd interact with customers at our service reception.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or administration. We love seeing how your skills match up with what we're looking for, so don’t be shy about showcasing your past roles!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the important stuff. Remember, we’re busy too!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Channel Commercials PLC
✨Know the Company
Before your interview, take some time to research Channel Commercials PLC. Understand their services, values, and what makes them stand out in the commercial vehicle industry. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Skills
As a Service Advisor, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've successfully dealt with customers, especially in challenging situations. Highlight your communication skills and ability to build rapport.
✨Demonstrate Organisational Skills
The role requires managing multiple tasks simultaneously. Be ready to discuss how you prioritise your workload and stay organised under pressure. You might even want to bring a planner or a digital tool you use to manage your tasks effectively.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or what a typical day looks like for a Service Advisor. This shows your enthusiasm and helps you gauge if the role is right for you.
