At a Glance
- Tasks: Coordinate services, manage customer enquiries, and ensure smooth operations in a busy environment.
- Company: Join a dynamic team at our Strood depot, where collaboration is key.
- Benefits: Competitive salary, training opportunities, and a supportive work culture.
- Other info: Great opportunity for career growth in the automotive industry.
- Why this job: Make a real difference by helping customers and ensuring their vehicles are serviced efficiently.
- Qualifications: Experience in customer service and administration, with a basic understanding of vehicle terminology.
The predicted salary is between 31000 - 33000 € per year.
We are looking for a Service Co-ordinator to work in our busy Strood depot in the Service Administration department. This permanent position is based in Strood, Kent, and offers a salary of £31,000 – £33,000 with normal hours 45 hours per week (Monday to Friday 8:00 – 17:30, plus one Saturday morning per month).
Responsibilities
- Answer the telephone and deal with customer enquiries and queries.
- Book services and load work plans.
- Verify completed jobs.
- Deal with customers face to face and on the telephone.
- Liaise with Workshop control.
- Rebook recalls or missed appointments.
- Update customers on vehicle progress.
- Authorise breakdowns.
- Create jobs via computer, loading appropriate tasks.
- General administration including account management of priority customers and maintaining departmental records.
- Undertake off‑site manufacturer training and online training.
Essential Qualities
- A basic understanding of vehicle terminology.
- Commercial vehicle experience.
- Automotive Service Co‑ordinator experience.
- Experience dealing with customers both on the telephone and face to face.
- Administration skills.
- PC literate in Microsoft Office including Excel, Word and Email.
- Excellent communication skills.
- Confidence and ability to liaise with all levels of people, including customers, other staff, managers and directors.
- Ability to manage conflicting demands.
- Ability to manage a lot of information at once and work well under pressure.
- Problem solving skills.
- Excellent organisational and planning/scheduling skills.
- High levels of accuracy and attention to detail.
- Ability to build rapport with customers and handle difficult situations.
- Literacy and numeracy skills.
- Ability to challenge.
- Confident with a drive to get things done.
Desirable Qualities
- GCSEs (or equivalent) in Maths and English at Grade C/4 or above.
- Experience/knowledge of Kerridge (although full training will be given).
- Experience working in a busy environment.
Service Co-ordinator in Medway employer: Channel Commercials PLC
Join our dynamic team at the Strood depot, where we prioritise a supportive work culture that fosters employee growth and development. As a Service Co-ordinator, you will benefit from competitive salary packages, comprehensive training opportunities, and a collaborative environment that values your contributions. With a focus on customer satisfaction and teamwork, we offer a rewarding career path in the automotive service industry right in the heart of Kent.
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-ordinator in Medway
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you walk in for that interview, show them you’re not just another candidate – you’re someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience as a Service Co-ordinator.
✨Tip Number 3
Don’t forget to ask questions! At the end of the interview, have a couple of thoughtful questions ready. This shows you’re engaged and interested in the role, plus it gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for their team.
We think you need these skills to ace Service Co-ordinator in Medway
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in service coordination and customer interaction. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Co-ordinator role. Share specific examples of how you've handled customer queries or managed conflicting demands in the past.
Show Off Your Skills:Don’t forget to mention your PC literacy and any experience with Microsoft Office, especially Excel and Word. We love seeing candidates who are organised and detail-oriented, so highlight those skills in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Channel Commercials PLC
✨Know Your Stuff
Make sure you brush up on vehicle terminology and have a solid understanding of the automotive industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Skills
Prepare examples of how you've dealt with customers in the past, both over the phone and face-to-face. Highlight your problem-solving skills and how you've managed difficult situations to demonstrate your ability to build rapport.
✨Get Organised
Since the role involves juggling multiple tasks, be ready to discuss how you prioritise and manage your workload. Bring up any tools or methods you use to stay organised, as this will show you can handle the demands of the job.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common interview questions related to service coordination and administration. This will help you feel more at ease and articulate during the actual interview.
