Channel 4 in Leeds is seeking a Lead Service Analyst to join the Technology team. You will report to the Service Delivery & Assurance Manager and act as a primary IT business partner for end users, managing daily service requests and escalations with external partners to ensure SLA adherence.
You will drive service improvements, monitor KPIs, create knowledge articles, and support end-user experiences through strong ITSM processes and ITIL practices. Hybrid working is supported.
Service Delivery Lead - IT End User Computing in Leeds employer: Channel 4
Channel 4 is an excellent employer that fosters a dynamic and innovative work culture, where creativity and collaboration thrive. As a Web Analytics Implementation Specialist, you will have access to comprehensive employee growth opportunities, including training in the latest analytics tools and methodologies. Located in a vibrant city, the company offers unique advantages such as flexible working arrangements and a commitment to diversity and inclusion, making it a rewarding place to build your career.
