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For Companies At a Glance
- Tasks: Manage and coordinate changes, releases, and problems in a dynamic IT environment.
- Company: Channel 4 is transforming its technology services for better efficiency and collaboration.
- Benefits: Enjoy private medical insurance, hybrid working, and discounted gym memberships.
- Why this job: Be part of a pivotal transformation, enhancing governance and driving continuous improvement.
- Qualifications: Experience in Change, Release, and Problem Management; ITIL certification preferred.
- Other info: Flexible working pattern with a focus on collaboration and culture.
The predicted salary is between 55000 - 76000 £ per year.
Change, Release and Problem Assurance Manager
Vacancy Name
Change, Release and Problem Assurance Manager
Vacancy No
VN2462
Location City
Leeds
Location Country
United Kingdom
Job Description
Job Title: Change, Release and Problem Assurance Manager
Reports to: Head of IT Service Management
Department: Technology
Location: Leeds
Job Grade: M
Channel 4 technology is currently undergoing a transformation programme, which has involved restructuring the department, services, and practices within the wider business. As part of this programme, Channel 4 has outsourced and consolidated several IT service providers, alongside internal improvements in business engagement and support activities.
Job Purpose
Working within a dedicated IT Service Management team, the Change, Release & Problem Management Assurance Manager is responsible for managing and coordinating all changes, releases, and problems across the Channel 4 environment. The role acts as a central point of contact between Channel 4 teams and our service suppliers, aiming to mature practices and serve as an escalation point for intervention when needed. The role ensures that change initiatives deliver targeted benefits and are embedded for the future, overseeing governance rather than execution.
Key Requirements
- Maturing operational Change, Release, and Problem Management processes
- Embedding governance across the entire Channel 4 estate, collaborating with suppliers and internal teams
- Enabling management across waterfall and Agile methodologies
- Championing processes and managing integration with wider operations
Responsibilities
- Accountable for strategy, processes, and tooling for Change, Release, and Problem Management
- Collaborating with suppliers to improve governance practices
- Creating a unified view of activities across all technology verticals
- Handling operational escalations and driving continual improvement
- Working with suppliers to assure activities and provide feedback
- Embedding processes across Channel 4
- Building and delivering training on management processes
- Managing service improvement programmes
- Communicating effectively during planning and rollout phases
- Leading problem review meetings and post-incident reviews
- Protecting live environment using formal release procedures
- Developing governance processes aligned with policies
- Managing acceptance into service governance
Essential Skills & Experience
- Proven experience in managing Change, Release, and Problem Management in large programmes
- Experience with tools like ServiceNow and Jira Software
- Excellent communication and stakeholder management skills
- Experience in root cause analysis and permanent solutions
- Facilitation skills and ability to influence
- Relationship-building skills
- Strategic thinking for framework development
- Organizational and project management skills
- ITIL V3 foundation (minimum), V4 desirable
- Experience with Agile frameworks like Scaled Agile, Kanban, Scrum
Salary
Starting from £67,813.00 per annum
Application Questions
Please complete the additional questions by uploading a Word or PDF document, explaining how you meet the essential experience and skills (max 500 words).
Benefits
- Private medical insurance
- Free Virtual GP access
- Free Female Health hormone test annually
- Tastecard membership
- Financial guidance sessions
- Discounted gym memberships
- Pension, Life Assurance, Income Protection, Holiday Purchase
Hybrid Working
From September 2023, a 60/40 office/home working pattern is in place, with three office days per week to foster collaboration and culture.
Application Closing Date
13 Jul 2025
Equal Opportunities
Channel 4 promotes diversity and encourages applications from all backgrounds. We support neurodiverse applicants and care leavers, offering adjustments and schemes to facilitate equal opportunity.
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Change, Release and Problem Assurance Manager employer: Channel 4
Contact Detail:
Channel 4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change, Release and Problem Assurance Manager
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as ServiceNow and Jira Software. Having hands-on experience or even completing online tutorials can give you an edge during discussions.
✨Tip Number 2
Network with professionals in the Change, Release, and Problem Management field. Attend relevant industry events or join online forums to connect with others who may have insights into the role or the company culture at Channel 4.
✨Tip Number 3
Prepare to discuss your experience with both waterfall and Agile methodologies. Be ready to share specific examples of how you've successfully managed change initiatives in different environments.
✨Tip Number 4
Research Channel 4's current transformation programme and understand their goals. This knowledge will help you align your skills and experiences with their needs, making you a more compelling candidate.
We think you need these skills to ace Change, Release and Problem Assurance Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Change, Release and Problem Assurance Manager position. Tailor your application to highlight how your experience aligns with these specific needs.
Craft a Compelling Document: When answering the application questions, focus on demonstrating your relevant experience and skills. Use clear examples from your past roles that showcase your expertise in Change, Release, and Problem Management, particularly in large programmes.
Highlight Relevant Tools: Mention your experience with tools like ServiceNow and Jira Software, as these are essential for the role. Provide specific instances where you have successfully used these tools to manage changes or releases.
Showcase Communication Skills: Since excellent communication and stakeholder management skills are crucial for this role, include examples that illustrate your ability to communicate effectively with various teams and stakeholders, especially during planning and rollout phases.
How to prepare for a job interview at Channel 4
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Change, Release and Problem Assurance Manager role entails. Familiarise yourself with the key responsibilities and requirements listed in the job description, especially around governance and collaboration with suppliers.
✨Showcase Your Experience with Tools
Be prepared to discuss your experience with tools like ServiceNow and Jira Software. Highlight specific examples of how you've used these tools in past roles to manage change and problem processes effectively.
✨Demonstrate Strong Communication Skills
Since this role involves significant stakeholder management, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated during planning and rollout phases in previous projects.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational escalations. Think of past experiences where you had to lead problem review meetings or implement changes under pressure, and be ready to share those stories.
