Senior Consultant Training SME - 6 Month FTC in London

About Channel 3

At Channel 3, we are united by a clear sense of purpose: we exist to help the health and care sector improve lives by using digital and data. We help our clients use technology to transform patient care, provide better experiences for the public and improve conditions for the workforce. This is an incredibly exciting time for us at Channel 3 as we continue in a period of growth. We are on a journey to becoming the most sought-after consultancy for talented individuals who want to build their careers in digital health and care. There is no doubt that our continued success will be underpinned by the exceptional talent and passion of our people. We work hard to create an environment where everyone feels supported to learn, develop, and have fun! We care deeply about making a difference and building a team who are passionate about driving change. We offer colleagues the freedom to play an active role in their own personal development and the opportunity to help shape our wider business and how we deliver our work.

The Role

We are looking for an experienced consultant with training lead experience to design and execute the end-to-end training approach for the Digital Health Protection Programme (DHPP) at Public Health Wales, a first-of-type national rollout of a new digital health protection system. This is a delivery-focused role for an initial period of 6 months minimum, owning the training model from collateral creation through to face-to-face and virtual delivery, completion tracking and programme reporting. You will work in partnership with the programme team and a network of regional stakeholders to ensure that staff across Wales are confident and competent ahead of go-live. We are equally interested in the transferable consulting skills you bring including structured thinking, stakeholder management and the ability to make things happen in a complex national programme environment.

What would be expected of me as the Training Lead?

• Project Delivery
  • Leading workstreams or supporting engagements of varying scale and complexity.
  • Taking a key role in preparation and delivery of client workshops, meetings and presentations.
  • Ensuring all deliverables produced meet or exceed client expectations.
• Client Engagement
  • Developing and nurturing key client relationships.
  • Managing stakeholder expectations proactively.
  • Communicating confidently and effectively with stakeholders at all levels.
• Training SME
  • Owning and executing the end-to-end training model for the DHPP rollout, covering system training, scheduling, delivery and assurance of competence ahead of go-live.
  • Delivering engaging role-based training through face-to-face and virtual classroom sessions for clinical and operational staff.
  • Ensuring all training deliverables meet or exceed programme and client expectations as a first-of-type national system rollout.
• Training Collateral & Materials
  • Creating and maintaining a full suite of training collateral, including user guides, quick reference materials and supporting documentation.
  • Designing and building eLearning modules and digital learning content for self-paced study at scale.
  • Ensuring all materials are accessible, consistent and credible with both technical and non-technical audiences.
• Planning, Tracking & Reporting
  • Building and managing training schedules across cohorts, sites and delivery channels in line with the programme plan.
  • Tracking training completion and competence, maintaining accurate records and chasing outstanding actions to keep delivery on track.
  • Providing clear programme reporting on training progress, risks and issues to programme leadership and governance forums.
• Stakeholder Engagement & Ways of Working
  • Working in partnership with regional stakeholders and SME representatives to plan and coordinate training across sites.
  • Managing stakeholder expectations proactively and communicating confidently with audiences at all levels.
  • Recognising changing programme requirements and adapting the training approach as the rollout progresses.

Who would we like to hear from?

The ideal candidate will be an experienced training lead with a track record of delivering training for the rollout of new digital systems, ideally first-of-type or national programmes and a passion for helping people adopt new ways of working. In addition, they will have:

• Demonstrable experience as a training lead on a digital system implementation.
• Hands-on experience designing and delivering system training, including face-to-face sessions, virtual delivery and eLearning modules.
• A track record of creating training collateral and guides for technical and non-technical audiences.
• Experience building and managing training schedules, tracking completion and producing programme reporting.
• A hands-on approach and the confidence to engage stakeholders at all levels and make things happen.
• Highly effective written and oral communication skills and a track record of using influencing skills to achieve desired outcomes.
• Strong ethics and integrity and the ability to act as a role model to others.
• Capability for creating high-quality, impactful materials that engage all groups, with credibility across technical and non-technical stakeholders.
• Familiarity with NHS or health and care settings.

Professional Development

The ongoing professional development of our employees is important to us, and we empower our teams to build learning and development experiences into their everyday rhythm. Whether this is on the job learning, working alongside some of the most talented individuals in the industry or access to accredited training courses and internal learning programmes.

What are the Perks of working at Channel 3?

In addition to offering a competitive salary and bonus package, we also offer a wide-ranging set of employee benefits which include:

• Home-based and hybrid working.
• Part-time and flexible working opportunities.
• 25 days holiday allowance + bank holidays, increased up to 28 days to recognise long-service.
• Private healthcare.
• Contributory workplace pension.
• Life insurance (death in service).
• Health cash plan.
• Employee assistance programme, including counselling.
• Enhanced policies for sickness absence and family leave.
• Retail and lifestyle discounts.
• Buy or sell holiday policy.
• Cycle to work scheme.
• Regional office locations.
• Company socials and team building activities.

At Channel 3, we recognise that strength lies in valuing differences. We have always and will always be committed to building a diverse team and we represent a variety of backgrounds, skills, perspectives, and life experiences. Providing equal opportunities to all our employees is our number one priority and all appointments and promotions are made based on performance and ability. You will always be treated in a fair and equal way throughout your employment with us and given every opportunity to grow, develop and realise your potential.