Principal Consultant – Digital Solutions – SystmOne Experience in London

Channel³ is a specialist health and care consultancy that improves and saves lives. We make Prevention First a reality, helping health and care systems act earlier, join up services, and use digital and data to keep people well for longer. We partner with national bodies, local systems and frontline leaders to turn digital ambition into measurable results: improving flow, freeing up capacity and enabling more people to live independently. As a consultancy, we move clients beyond implementation to lasting transformation, redesigning how systems work and the impact they achieve. This is a pivotal moment for health and care. The challenge is no longer strategy, it’s delivery. We’re growing to meet that challenge.

To help achieve this vision, we are looking to further strengthen our team with an experienced Principal Consultant who brings both a track record of working with healthcare organisations to define, design and implement digital solutions that enable performance improvement and transformation in healthcare service delivery, as well as experience of leading delivery teams and building follow on work through delivery excellence.

You will have a proven track record in shaping and delivering technology‑enabled change programmes within the NHS, whether working with national bodies, ICSs, or provider organisations. For this role, we want to hear from candidates with a strong track of implementing clinical systems, and particularly SystmOne with an emphasis on configuration.

You will bring a deep understanding of the end‑to‑end programme lifecycle for Electronic Patient Record deployments, covering business case development, procurement, solution design, implementation, optimisation and structured change management methodologies (e.g., ADKAR). We are especially interested in individuals with hands‑on experience or specialist expertise in one or more EPR‑adjacent domains, including:

• Primary Care, Community and Hospital Clinical Systems
• Patient Engagement Platforms & Portals
• Screening and Diagnostics
• Workflows and Integrations
• Capacity & Demand Management Tools
• Shared Care Record Systems (ShCR)
• Pathway Information Management & Flow Tools
• Clinical AI / Decision Support and Automation Tooling

We are looking for a Principal Consultant that can work with clinical and admin stakeholders, demonstrate an ability to translate clinical and operational needs into scalable digital solutions, and who understand the realities of delivering complex change in frontline clinical environments.

You will have a clear understanding of benefits realisation and return on investment and understand how effective configuration and implementation of clinical systems can improve outcomes for patients, staff, and systems. Whether your background is rooted in digital, operational, or strategic roles, what matters is your ability to shape, lead and deliver complex technology-enabled change initiatives within healthcare.

What would be expected of me as a Principal consultant?

Delivery

• Leading delivery teams, workstreams and/ or consulting engagements with clients working in healthcare, with a focus on digital transformation initiatives day-to-day.
• Managing the approach taken by the engagement teams to client workshops, meetings, and presentations.
• Ensuring that all deliverables produced meet or exceed client expectations.
• Responsibility for owning day-to-day operational risk.

Quality assurance and practice development

• Responsible for quality assurance processes within engagements/workstreams.
• Ensuring lessons learned are acted upon within engagements, client accounts and shared internally to underpin continuous improvement.

Business development & commercial management

• Supporting new sales leads and converting them into opportunities.
• Supporting the development and growth of key client accounts within the health sector.
• Supporting commercial proposals based on a thorough understanding of clients’ needs and requirements.
• Ensuring existing engagement are delivered with minimal commercial risk.

Relationships, marketing and value propositions

• Being a trusted advisor to clients.
• Using existing network and expanding personal network in the health sector to explore and create new leads and opportunities.
• Leading or contributing to health marketing initiatives, including events, thought leadership, and campaigns.
• Contributing to the design, development and delivery of Channel 3 value propositions in the health sector, achieving demonstrable impact and return on investment.

Who would we like to hear from?

The ideal candidate for this role will need to have clinical system implementation experience, ideally in SystmOne, including configuration, data quality and reporting. As core skills for this level, they will have proven people management skills and have a passion for developing colleagues across the Channel 3 business. They will provide ongoing coaching and mentoring and will support our team’s learning and development and general wellbeing.

In addition, they will have:

• Experience in a consulting role within a management consultancy environment.
• Expertise of the healthcare sector, the interconnectivities within it and the ways that healthcare organisations engage with consultancy services.
• Proven capability for creating high-quality, impactful documentation and reports that can engage across all groups, holding credibility with technical and non-technical stakeholders.
• The ability to interpret data and insight to support evidence-based recommendations and measurable impact for clients.
• Strong understanding of NHS structures and business processes in the NHS, including national bodies, local systems and / or providers.
• Experience leading healthcare digital transformation initiatives, such as EPR implementation / optimisation, patient engagement portals, shared care record systems – ideally in client-side delivery partner roles.
• Experience in designing new processes and implementing technology solutions to support and enable clients to operate more effectively and efficiently.
• A hands-on approach and a confidence to engage with customers and perspective clients and make things happen.
• Highly effective communication and influencing skills to achieve desired outcomes.
• Strong ethics and integrity and be a role model to others.

Professional development

The ongoing professional development of our employees is important to us, and we empower our teams to build learning and development experiences into their everyday rhythm. Whether this is on-the-job learning, working alongside some of the most talented individuals in the industry or access to accredited training courses and internal learning programmes.

What are the perks of working at Channel 3?

In addition to offering a competitive salary, commission, and bonus package, we also offer a wide-ranging set of employee benefits which include:

• Home-based and hybrid working.
• Part-time and flexible working opportunities.
• 25 days holiday allowance + bank holidays, increased up to 28 days to recognise long-service.
• Private healthcare.
• Contributory workplace pension.
• Life insurance (death in service).
• Health cash plan.
• Employee assistance programme, including counselling.
• Enhanced policies for sickness absence and family leave.
• Retail and lifestyle discounts.
• Buy or sell holiday policy.
• Cycle to work scheme.
• Electric vehicle scheme.
• Regional office locations.
• Company socials and team building activities.

At Channel 3, we recognise that strength lies in valuing differences. Our team represents a variety of backgrounds, skills, perspectives, and life experiences. Providing equal opportunities to all our employees is important to us, and all appointments and promotions are made based on performance and ability. You will always be treated in a fair and equal way throughout your employment with us and given every opportunity to grow, develop and realise your potential.