Principal Consultant - Digital Solutions in London

About Channel 3

Channel 3 is a boutique transformation and digital enablement consultancy, working across multiple public industry sectors within the UK. We believe a better future is possible today, through the power of digitally-enabled transformation, especially in the health and care sectors. Our commitment is to increase the impact of our work across these sectors.

This is an incredibly exciting time for us at Channel 3 as we seek to scale our impact and reach as a business. Our continued success will be underpinned by the exceptional talent and passion of our people. We create an environment where everyone feels supported to learn, develop, and have fun. We care deeply about making a difference and building a team of people who are passionate about driving meaningful change.

The role

To help achieve this vision, we are looking to further strengthen our team with an experienced Principal Consultant who has a track record of working with healthcare organisations to define, design, and implement digital solutions that enable performance improvement and transformation in healthcare service delivery. Experience in leading delivery teams and building follow-on work through delivery excellence is essential.

We are particularly keen to hear from candidates with a strong track record in shaping and delivering technology-enabled change programmes within the NHS, whether working with national bodies, ICSs, or provider organisations. You will bring a deep understanding of the end-to-end programme lifecycle for Electronic Patient Record deployments, covering business case development, procurement, solution design, implementation, optimisation, and structured change management methodologies (e.g., ADKAR).

We are especially interested in individuals with hands-on experience or specialist expertise in one or more EPR-adjacent domains, including:

• Patient Engagement Platforms & Portals
• Screening and Diagnostics Workflows
• Capacity & Demand Management Tools
• Theatre Productivity and Scheduling Solutions
• Shared Care Record Systems (ShCR)
• Pathway Information Management & Flow Tools
• Clinical AI / Decision Support and Automation Tooling

We are looking for a Principal Consultant who can demonstrate an ability to translate clinical and operational needs into scalable digital solutions and who understands the realities of delivering complex change in frontline NHS environments.

You’ll bring a clear focus on benefits realisation and return on investment, understanding how digital transformation can improve outcomes for patients, staff, and systems. Whether your background is rooted in digital, operational, or strategic roles, what matters is your ability to shape, lead, and deliver complex technology-enabled change initiatives in the health sector.

What would be expected of me as a Principal Consultant?

Delivery

• Leading delivery teams, workstreams, and/or consulting engagements with health sector clients, focusing on digital transformation initiatives day-to-day.
• Managing the approach taken by the engagement teams to client workshops, meetings, and presentations.
• Ensuring that all deliverables produced meet or exceed client expectations.
• Responsibility for owning day-to-day operational risk.

Quality assurance and practice development

• Responsible for quality assurance processes within engagements/workstreams.
• Ensuring lessons learned are acted upon within engagements, client accounts, and shared internally to underpin continuous improvement.

Business development & commercial management

• Supporting new sales leads and converting them into opportunities.
• Supporting the development and growth of key client accounts within the health sector.
• Supporting commercial proposals based on a thorough understanding of clients’ needs and requirements.
• Ensuring existing engagements are delivered with minimal commercial risk.

Relationships, marketing, and value propositions

• Being a trusted advisor to clients.
• Using existing network and expanding personal network in the health sector to explore and create new leads and opportunities.
• Leading or contributing to health sector marketing initiatives, including events, thought leadership, and campaigns.
• Contributing to the design, development, and delivery of Channel 3 value propositions in the health sector, achieving demonstrable impact and return on investment.

Who would we like to hear from?

The ideal candidate(s) will have proven people management skills and a passion for developing colleagues across the Channel 3 business. They will provide ongoing coaching and mentoring and will support our team’s learning and development and general wellbeing.

In addition, they will have:

• Experience in a consulting role within a management consultancy environment.
• Expertise in the healthcare sector and the interconnectivities within it.
• Proven capability for creating high-quality, impactful documentation and reports that can engage across all groups.
• The ability to interpret data and insight to support evidence-based recommendations and measurable impact for clients.
• Strong understanding of NHS structures and business processes, including national bodies, local systems, and/or providers.
• Experience leading healthcare digital transformation initiatives, such as EPR implementation/optimisation, patient engagement portals, shared care record systems – ideally in client-side delivery partner roles.
• Experience in designing new processes and implementing technology solutions to support and enable clients to operate more effectively and efficiently.
• A hands-on approach and confidence to engage with customers and prospective clients.
• Highly effective communication and influencing skills to achieve desired outcomes.
• Strong ethics and integrity and be a role model to others.

Professional development

The ongoing professional development of our employees is important to us, and we empower our teams to build learning and development experiences into their everyday rhythm. This includes on-the-job learning, working alongside talented individuals in the industry, and access to accredited training courses and internal learning programmes.

What are the perks of working at Channel 3?

In addition to offering a competitive salary, commission, and bonus package, we also offer a wide-ranging set of employee benefits which include:

• Home-based and hybrid working
• Part-time and flexible working opportunities
• 25 days holiday allowance + bank holidays, increased up to 28 days to recognise long service
• Private healthcare
• Contributory workplace pension
• Life insurance (death in service)
• Health cash plan
• Employee assistance programme, including counselling
• Enhanced policies for sickness absence and family leave
• Retail and lifestyle discounts
• Buy or sell holiday policy
• Cycle to work scheme
• Electric vehicle scheme
• Regional office locations
• Company socials and team building activities

At Channel 3, we recognise that strength lies in valuing differences. Our team represents a variety of backgrounds, skills, perspectives, and life experiences. Providing equal opportunities to all our employees is important to us, and all appointments and promotions are made based on performance and ability. You will always be treated in a fair and equal way throughout your employment with us and given every opportunity to grow, develop, and realise your potential.